Ratings based on 252 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Bonito hotel, con muchos detalles y buen servicio

Posted Jul 28, 2016
Pros: Instalaciones y atención.
Un hotel con instalaciones amplias, cómodas y muy bonitas (no se salen del marco de diseño de la ciudad). El servicio fue excelente, con personal muy atento y amable. La habitación (ejecutiva deluxe) era amplia y muy acogedora, tenía una chimenea pero nunca fue necesario encenderla. Me encantó que la primera noche nos dejaron un tarrito con muchas galletas (como diez).
4 out of 5
by A verified traveler from canada

Nice hotel, beautiful gardens, great service.

Posted Jul 28, 2016
Beautiful colonial style hotel, beautiful gardens, good food, great service. Little humidity issues in bedrooms.
5 out of 5
by A verified traveler from nyc

Beautiful hotel in beautiful locale.

Posted Jul 18, 2016
We were greeted warmly by all staff. Views from really pretty pool are awesome. Lots of character and always great people watching in busy but not congested lobby. We arranged for several great local tours via desk serviced by a lovely gal right in the lobby. Enjoy.....
Comment from Hotel Management
Jul 25, 2016 by Guest Relations Manager, Hotel Management
Dear Mrs. Susan, Thank you very much for sharing your review with us. We hope that you come back soon!
5 out of 5
by A verified traveler from Miami, FL

Nice Hotel and excellent service

Posted Jul 18, 2016
Pros: The hotel is clean and organized
Cons: More variety in the buffet
Location: The city is beautiful. There are museums, galleries and churches. You can see the process of Jade jewelry. etc...
Is comfortable and very tasty food. From the garden of the hotel you can see the volcano water.
Comment from Hotel Management
Jul 25, 2016 by Guest Relations Manager, Hotel Management
Dear Francys, We appreciate very much your opinion. We hope that you visit us again in a near future. Warm wishes,
5 out of 5
by A verified traveler from Toronto

Great hotel!

Posted Jul 10, 2016
Pros: The cleanness and the staff politeness
Cons: None.
My wife and I had a great time in this hotel. It offers comfort in a nice and clean environment. The hotel staff are always ready to help and serve your needs. We definitely stay there again in future trips to Guatemala.
Comment from Hotel Management
Jul 12, 2016 by Guest Relations Manager, Hotel Management
Dear Victor, We appreciate very much your comments, we hope that you can visit us again in a near future. Sincerely,
4 out of 5
by A verified traveler

Posted May 29, 2016
My sister and I had a great time while staying here. It is within walking distacne to everything you would want to do in Antigua. The grounds and the rooms were amazing. Just be aware that not every room has air conditioning, so make sure you ask. I was moved with no issue to a room woth air when I asked, the staff was great! The food at the hotel was amazing as well.
Comment from Hotel Management
May 31, 2016 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you so much for sharing such great experience with the community on Expedia. We were so glad to make your stay as comfortable as you expected. We hope to see you again soon!
5 out of 5
by A verified traveler from Mexico

Very Nice hotel in the middle of the Antigua

Posted May 9, 2016
Pros: The bed, the spacious bathroom, the closeness to the wedding. Brunch was delicious.
Cons: The A/C was a little slow to cool down the room.
My husband and I stayed one night as we were attending a wedding at the hotel. The staff was more than kind and helpful. Our room was in the newer part of the hotel, therefore our room had more ammenities than in the older part. Room was spacious, had A/C and had a huge bathrooom. We got complimentary cheeses, wine and fruit at night (nice touch!). The next morning there was Sunday brunch, and the variety of local foods was outstanding, everything was delicious. Overall, we liked the experience very much and we'd stay there any time.
Comment from Hotel Management
May 13, 2016 by General Manager, Hotel Management
Dear Mrs. Maria, We are really glad to know that your stay with us was as good as you expected. Thank you so much for sharing your opinion. We hope to see you soon! Sincerely,
4 out of 5
by A verified traveler from Mexico

Nice Hotel Closer Downton

Posted Apr 25, 2016
Pros: Location
Cons: Food
Location: The hotel is very close to downtown, so you go walking to anywhere
The Hotel is very well located at Antigua City, it is very close to the downtown so you would go walking to the interesting places Antigua City is wonderful Colonial City, very nice weather and very interesting places to visit. We have the opportunity to see a small Procesion, I was very please there so I will go back again.
Comment from Hotel Management
May 5, 2016 by Guest Relations Manager, Hotel Management
Dear Carlos, thank you so much for sharing your comments with us, we hope you visit us again soon!
4 out of 5
by A verified traveler

Lovely hotel in a beautiful town

Posted Apr 20, 2016
Pros: The garden is lovely as is the lap pool. The service is Good but we have had issues while checking in if we have booked discounted rates via Expedia.
Cons: Fans should be provided in each room as there is no a/c except in premium rooms and "garden view" should be respected even if reserved via Expedia.
We really like this hotel and it is the third time we have returned which definitely says something.
Comment from Hotel Management
May 5, 2016 by Guest Relations Manager, Hotel Management
Dear RM, thank you so very much for coming back again, we are alway pleased to be at your service and do not hesitate that we'll improve on the areas of opportunity you've found on your most recent stay. We hope that you can visit us again soon!
3 out of 5
by marlon adolfo

Porta antigua

Posted Apr 19, 2016 on Hotels
Mal, más caro que en otras ocaciones, el portal muy limitado sin desayunos en general poco agradable con sábanas sucias y con mal olor y todo es dinero no hay ninguna cortesía para el huésped
Comment from Hotel Management
Jul 9, 2016 by Guest Relations Manager, Hotel Management
Estimado Sr. Marlon Adolfo, Lamentamos profundamente los inconvenientes que se dieron durante su más reciente visita. No dude que sus comentarios siempre son muy útiles y valiosos para nosotros continuar en el camino de la mejora de nuestros servicios. Esperamos que nos visite de nuevo muy pronto.