Ratings based on 148 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from CDMX

Excelente Hotel!!!!

Posted Dec 5, 2016
Pros: El servicio
La ubicacion en Guatemala asi como el sercivio y las habitaciones hacen de este hotel, el lugar ideal para alojarse en esta ciudad. La gente del hotel te hace sentir como en casa.
4 out of 5
by A verified traveler from Mexico

El Hotel para hospedarse en Guatemala

Posted Dec 2, 2016
Todo estuvo excelente, desde el registro, la habitacion, alimentos y servicios, muy buen hotel y el servicio de todo el personal
Comment from Hotel Management
Dec 5, 2016 by oguzman, Hotel Management
Apreciable Huésped: Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente, Odalís Guzmán / Gerente General
4 out of 5
by A verified traveler from Mexico DF

Buen Hotel para Trabajar

Posted Dec 1, 2016
Buen servicio de la gente de Baquetes, cumplen con todas la necesidades para un evento.
Comment from Hotel Management
Dec 5, 2016 by oguzman, Hotel Management
Apreciable Huésped: Estamos muy agradecidos por tomarse el tiempo en brindarnos una opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Quedamos con los brazos abiertos para recibirle nuevamente. Atentamente, Odalís Guzmán / Gerente General
3 out of 5
by A verified traveler from Irving, United States of America

Posted Oct 31, 2016
I stayed there for 2 nights the second night was a saturday they has a function. The noise in the hall room from the guests didnt allow me to sleep they startwd going to there rooms around 3 am. It sounded as if they where at a park. The hotel is nice just for the sound prof issues.
Comment from Hotel Management
Nov 3, 2016 by oguzman, Hotel Management
Dear Mr. Jose: Thank you very much for your preference and for taking the time to write a review about your recent experience. Please accept or most sincere apologies for not honoring your Best Rest due to noise from an event on Saturday night. We hope to have the honor to serve you again so we can have the chance to make up for this stay. Kind Regards, Odalís Guzmán / General Manager
5 out of 5
by A verified traveler from El Salvador

Fin de semana en coudad de Guatemala

Posted Oct 3, 2016
Excelente ambiente y servicio, ubicacion inmejorable
Comment from Hotel Management
Oct 5, 2016 by oguzman, Hotel Management
Apreciable Sra. Ana: Muchas gracias por su preferencia y por tomarse el tiempo el brindarnos un valioso comentario sobre su reciente estadía. Nos alegra saber que disfrutó de Su Mejor Descanso y Experiencia. Esperamos tener el honor de servirle nuevamente muy pronto. A sus órdenes, Odalís Guzmán / Gerente General
5 out of 5
by A verified traveler from New York

Nice place to stay.

Posted Sep 3, 2016
Pros: Cleanliness.
Location: Nice location, close to good restaurants.
The hotel is very modern with everything you will need. Highly recommend this hotel. Somewhat, pricey, but worthy it.
Comment from Hotel Management
Sep 4, 2016 by oguzman, Hotel Management
Dear Traveler: Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed Your Best Rest and Experience. We look forward to your future stays. Kind Regards, Odalís Guzmán / General Manager
5 out of 5
by TATIANA

Posted Aug 29, 2016 on Hotels
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Dear Tatiana: Thank you for taking the time to complete a feedback about your recent stay. We are happy to know your enjoyed Your Best Rest and Experience. We look forward to your future visits. Kid Regards, Odalís Guzmán / General Manager
5 out of 5
by A verified traveler

excellent.

Posted Aug 29, 2016
Pros: location, acomodation, food and comfort.
excellent it was a great experince I stayed with my wife and they were very lesbian friendly, not trouble at all.
Comment from Hotel Management
Aug 29, 2016 by oguzman, Hotel Management
Dear Guest: Thank you very much for you preference and for taking the time to write a review about your recent stay. We are delighted to hear you and your wife enjoyed Your Best Rest and Experience. We look forward to your future visits. Kind Regards, Odalís Guzmán / General Manager
4 out of 5
by A verified traveler

Good!!!!

Posted Aug 29, 2016 on Hotels
good!!
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Dear Guest: Thank you for taking the time to complete a feedback about your recent stay. We are happy to know your enjoyed Your Best Rest and Experience. We look forward to your future visits. Kid Regards, Odalís Guzmán / General Manager
5 out of 5
by A verified traveler

Posted Aug 23, 2016 on Orbitz
So well located. Convenient transfer AirPort/ hotel. Great WiiFii. Excellent staff. Definetely book it again and recomend it. Must visit the Market restaurant as well as the bar.
Comment from Hotel Management
Aug 27, 2016 by jmuchnik, Hotel Management
Dear Guest: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joel Muchnik / Rooms Division Manager