Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
3.5 Room cleanliness
4.0 Service & staff
3.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from Guatemala

THE WORST NIGHTMARE EVER!!!

Posted May 4, 2015
Pros: Absolutelty nothing
Cons: Their staff, their system, their attitude... everything is wrong with this hotel
Location: Nothing is near by
We didn't even get to stay, because the hotel didn't have our reservation. They explained to us that Expedia overbooked rooms so ours was not available. They didn't even tried to find a reasonable solution, the only way was to return next week. I have used Expedia several times and I have never experienced something like this. We were supposed to have a relaxed night instead we have the worst night ever trying to get another place to stay for the night. I do not recommend this hotel at all!! they lack responsibility, professionalism and service spirit. DO NOT GO TO THIS PLACE EVER!!
5 out of 5
by A verified traveler

Incredible view and peaceful location.

Posted Jun 15, 2014
The staff was wonderful. The spa, pool, and restaurant were great.
3 out of 5
by Ghiz Girl from Guatemala City

Beautiful, but...

Posted Dec 17, 2012
Pros: The staff and scenery.
Cons: The fact we paid for a room, we did not receive. The personal services offered were not provided with skilled staff. The food was overpriced.
The hotel was clean and beautiful. The staff was friendly and kind. The food was wonderful, but it was overpriced. They had booked the room that should have been reserved for Expedia, so my daughter and I paid to stay in a tiny room above the kitchen and not the bungalow we should have received. The room had personal effects in the drawers and the closets were kept locked so we had to keep our stuff in our suitcases. The next morning the owner talked to us at breakfast and apologized, stating she would do something to make it up to us. She did not. The massages were wonderful. But all the other services we received were subpar. The pedicures, manicures, facials, and hairstyling were terrible. Their staff is obviously not trained in these services. In fact, the "pedicurist" kept looking at her phone or out the window, while she did the bare minimum awkwardly. The "Aesthetician" kept leaving the room and worked on my face a total of 15 minutes.
5 out of 5
by A verified traveler

Awesome Hotel!!

Posted Oct 22, 2012
Pros: Courtesy of hotel staff
Cons: none at all
Location: Hill top with awesome view of the town (not the main city) and great sun set
Hotel is about 30 min from GUA airport/central city. It has the best view of Guatemala from hill top and the courtesy of hotel staff is priceless. Food was amazing and very reasonable price. Very quiet, best spot to relax and unwind from crazy work life. For those that want to explore other cities, I recommend reserving a rental car in advance w/ GPS as TAXI price can add up.