Ratings based on 251 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Very pleasant stay.

Posted Apr 5, 2017
Great location, no hassles. Restaurant staff a little surly, so ate meals at nearby restaurants, which are a short walk away. Great fitness center.
Comment from Hotel Management
Apr 19, 2017 by Claudia , Hotel Management
Thank you Steve for your comments. We are glad you enjoyed your stay with us and hope to see you in the near future
2 out of 5
by Enrique

Longest check in line ever

Posted Apr 5, 2017 on Hotels
Checkin line was 7 people, took about 30 to 40 min only 1 peraon behind the counter. No Manager available.
Comment from Hotel Management
Apr 28, 2017
Estimado Enrique, muchas gracias por su comentario y vamos a revisar nuestros horarios y salidas de huéspedes para optimizar el check out y evitar este tipo de inconvenientes
4 out of 5
Recommended
for Business Travelers
by A verified traveler from florida

great location

Posted Mar 26, 2017
Pros: stayed there before
Cons: pride
Location: excellent
It was very good excellent staff great location onsite Italian restaurant mediocre at best
Comment from Hotel Management
Apr 19, 2017 by Claudia , Hotel Management
Thank you for your comments Guayo we are glad you enjoyed your stay and hope to see you soon.
3 out of 5
by A verified traveler from los angeles, ca

It's nice but overpriced for what you get

Posted Mar 17, 2017
The hotel was nice, clean, and comfortable but it was too overpriced for what they offered. They charged for a 6oz generic wine bottle 8 dollars plus gratuity (which they don't include in their price list) 9 dollars, a regular size bag of mn'ms chocolate for 4 dollars and they didnt even offer breakfast. When i asked for a disposable spoon to go they said they didnt have any, they just have workers in suits laying around but not one can find a disposable spoon. I'm not trying to be picky but I expected better service for the overpriced room.
Comment from Hotel Management
Apr 19, 2017 by Claudia , Hotel Management
Thank you Cinthia for your comments. We will check all the aspects that you address and look for the better way to improve them.
4 out of 5
by Tom

A good hotel by the airport

Posted Mar 13, 2017 on Hotels
This is a large good hotel. I had an early flight the next morning. I found the hotel to be noisy with Saturday night music until late and the planes from the nearby airport.
Comment from Hotel Management
Apr 28, 2017
Dear Tom, thank you for your score and comments. We have a policy to avoide events' music near guestrooms. I am sorry to learn that you experienced noise. I will check your stay dates and events and follow up to guarantee this will not happen again.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Mexico

Posted Mar 1, 2017
Pros: The confort
Cons: Nothing yet
Location: It is in a good location in terms of business travel
Good in terms of business travel, i dont have now anything to add
Comment from Hotel Management
Mar 1, 2017 by Claudia, Hotel Management
Dear Salvador Thank you for your comments about our hotel. We hope you enjoy your stay and we look forwad to be your prefer hotel in the future.
5 out of 5
by Craig

Posted Mar 1, 2017 on Hotels
Comment from Hotel Management
Mar 4, 2017 by General Manager, Hotel Management
Dear Creig Thank you for your score. I will share it with my team and they will be encouraged to keep the good job Kind Regards,
4 out of 5
by HAI

Posted Feb 24, 2017 on Hotels
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Good Morning. We are glad to be you host. Please if you have any question or requirements, to do hesitate to contact us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Stay in guatemals city.

Posted Jan 26, 2017
Pros: location and facilities.
Cons: did not think there is anything yo improve.
Location: nice restaurants and shopping centers.close to like oakland shopping center
The nicest hotel in in this zone(10).lots of restaurants and stores.
Comment from Hotel Management
Feb 25, 2017 by Claudia, Hotel Management
Dear Ronald, thank you for your comments. We are glad you enjoyed you stay with us and hope to see you soon
5 out of 5
by Stephanie

Posted Jan 25, 2017 on Hotels
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Dear Stephanie Thank you for your score. We are glad to know you enjoyed your stay with us and hope to see you back soon.