Calle Camino Real 0-20, Zona 10, Guatemala City, Guatemala
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The service was five star. Food good but not exceptional. We would stay here again for the service, proximity to airport, pool and onsite dining.
Charlie
Stayed 1 night in Mar 2024
Response from The Westin Camino Real Guatemala on Mar 13, 2024
Dear Charlie, We appreciate the time you have taken to share your comments with us. We will share them with our team as a motivation and thank you for their excellent service. We look forward to your visit soon!
Excellent service, professional staff, had a wonderful stay. Thank you!
Jorge
Stayed 1 night in Mar 2024
Response from The Westin Camino Real Guatemala on Mar 5, 2024
We appreciate the time you have taken to share your comments with us. We will share them with our team as a motivation and thank you for their excellent service. We look forward to your visit soon!
8/10 Good
BARBARA
Business traveler
Mar 2, 2024
Lack of towels o e day!! I requested them and never got them
BARBARA
Stayed 6 nights in Feb 2024
Response from The Westin Camino Real Guatemala on Mar 5, 2024
Dear Barbara:Certainly! Here's an improved version of your message:Thank you for taking the time to complete the survey. We sincerely apologize for the inconvenience caused by the delayed delivery of towels. Your feedback is invaluable, and we will use your comments to identify areas for improvement. We hope to host you again in the near future.
It’s always nice to star here! The service and staff is always great! And the food is great!
Sofia
Stayed 1 night in Feb 2024
Response from The Westin Camino Real Guatemala on Mar 5, 2024
Thank you for sharing your comments and we are glad to know that you enjoyed the amenities and that the service met your expectations. We hope you come back soon.
Response from The Westin Camino Real Guatemala on Jan 8, 2024
Dear Mr. Joel Thank you very much for your comments and we will share the congratulations to our houskeepking team. We look forward to your visit soon.
Beautiful hotel I just wished they would have allowed us to reserve dinner there.
Sergio
Stayed 1 night in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 8, 2024
Dear Mr. Sergio,Thank you for the kind words from him! We appreciate your feedback regarding dinner reservations and will certainly consider it for future improvements, especially hoping that you can participate in it. We are hoping to welcome you soon!
8/10 Good
Rafael
Dec 31, 2023
Rafael
Stayed 2 nights in Dec 2023
Response from The Westin Camino Real on Jan 22, 2024
Muchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Estimado Jose, Gracias por su visita. Nos gustaría conocer más la razón por la cual su experiencia no fue satisfactoria. Estaremos atentos a sus comentarios los cuales nos ayudan a mejorar.
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Estimado Elmer, Muchas gracias por tomarse el tiempo en llenar la encuesta, nos da mucho gusto saber que ha disfrutado de las amenidades y servicio del hotel.
10/10 Excellent
Diego
Dec 18, 2023
Liked: Property conditions & facilities
It was great to stay in this hotel highly recommended
Diego
Stayed 1 night in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 23, 2024
Dear Diego, Thank you so much for your visit and comments, we hope to host you again in the near future.
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Estimada Claudia, Muchas gracias por tomarse el tiempo en llenar la encuesta, nos da mucho gusto saber que ha disfrutado de las amenidades y servicio del hotel.
10/10 Excellent
Carlos, New Bedford
Dec 16, 2023
Carlos
Stayed 1 night in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Estimado Carlos, Muchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Estimado Oscar, Muchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.
10/10 Excellent
Rafi, EVEN YEHUDA
Dec 7, 2023
Rafi
Stayed 2 nights in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Estimado Rafi. Muchas gracias por tomarse el tiempo en llenar la encuesta, nos da mucho gusto saber que ha disfrutado de las amenidades y servicio del hotel.
Great amenities. Clean rooms and the bar staff was exceptuonal. Please put rubber mats in the bathroom for the shower. MARBEL floors are slippery and much need a safety alternative for potential falls in the shower.
Elvira
Stayed 1 night in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Mrs. Elvira. Thank you for your positive feedback! We're thrilled to hear you enjoyed our amenities and exceptional bar staff. Your safety is important to us, and we appreciate your suggestion about rubber mats in the bathroom. We'll definitely look into implementing this for our guests' well-being.
It was a nice hotel, my only concern was parking it was not easy even though you say you are staying at the hotel, it was not easy, and parking persons who mange parking they somehow just tell you there is no parking go around the corner it was not easy.
Javier
Stayed 5 nights in Nov 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Dear Mr. JavierThank you for sharing your experience. I appreciate the positive feedback about the hotel. I'm sorry to hear about the parking inconvenience. Your input is valuable, and we'll work on improving this aspect for a better guest experience.
Response from The Westin Camino Real Guatemala on Nov 28, 2023
Dear Mr. Welter, Thank you for taking the time to share your comments.It has been a pleasure for the whole team to provide you with our services. We hope you will visit us again soon.
I have been there many times and have enjoyed my stay
Rosanna
Stayed 9 nights in Nov 2023
Response from The Westin Camino Real Guatemala on Nov 20, 2023
Dear Rosanna.Thank you for taking the time to answer the survey.We look forward to having another opportunity to provide you with our services.Always welcome!
10/10 Excellent
Cesare, San Pedro
Nov 18, 2023
Cesare
Stayed 1 night in Nov 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Estimado CesareMuchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.
The service is exceptional. All staff members have a smile and are happy to help.
Mark C.
Stayed 2 nights in Oct 2023
Response from The Westin Camino Real Guatemala on Nov 13, 2023
Dear Mr. Mark C.We are very pleased to know that you have enjoyed your stay and the good service of our associates.We hope to have your visit very soon!
4/10 Poor
Christian M
Nov 1, 2023
Christian M
Stayed 1 night in Oct 2023
Response from The Westin Camino Real Guatemala on Nov 13, 2023
Estimado Sr. Christian M,Agradecemos su visita. Nos gustaría conocer más la razón por la cual su experiencia no fue del todo satisfactoria.Estaremos atentos a sus comentarios.
Response from The Westin Camino Real Guatemala on Oct 23, 2023
Dear Guest. Thank you for choosing our hotel to stay during your visit to Guatemala City, we hope to have your visit soon. You are always welcome!
4/10 Poor
Claudia, Kent
Oct 19, 2023
Disliked: Staff & service
Claudia
Stayed 2 nights in Oct 2023
Response from The Westin Camino Real Guatemala on Nov 13, 2023
Estimada Sra. Claudia,Agradecemos su visita. Nos gustaría conocer más la razón por la cual su experiencia no fue del todo satisfactoria.Estaremos atentos a sus comentarios.
10/10 Excellent
Max
Oct 12, 2023
Liked: Cleanliness, amenities
The good service
Max
Stayed 1 night in Oct 2023
Response from The Westin Camino Real Guatemala on Oct 17, 2023
Thank you for the feedback you have provided and for taking the time to respond to the survey. We hope to have the opportunity to offer you our services soon.
Response from The Westin Camino Real Guatemala on Oct 17, 2023
Estimada Yesenia. Muchas gracias por su visita. Agradecemos el llenar la encuesta, nos da mucho gusto saber que ha disfrutado su estadía. Esperamos tener la oportunidad de recibirlos pronto!