Property amenity

Reviews of The Westin Camino Real, Guatemala

4.5 out of 5
The Westin Camino Real, Guatemala
Calle Camino Real 0-20, Zona 10, Guatemala City, Guatemala

Reviews

9.0

Wonderful

Rating 10 - Excellent. 460 out of 735 reviews" "
Rating 8 - Good. 173 out of 735 reviews" "
Rating 6 - Okay. 62 out of 735 reviews" "
Rating 4 - Poor. 23 out of 735 reviews" "
Rating 2 - Terrible. 17 out of 735 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing,
Stayed 4 nights in Mar 2024

10/10 Excellent

RAFAEL

Liked: Property conditions & facilities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

Taehwan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2024

10/10 Excellent

Guillermo R Dardon, Huntington Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Romeo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, friendly staff. Pool and jacuzzi are amazing. Family friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here because of the area, the amenities, and service. Definitely would recommend it.
Stayed 1 night in Mar 2024
Response from The Westin Camino Real Guatemala on Mar 13, 2024
Dear Cesar,Thank you very much for your rating. We hope to have the opportunity to provide you with our services soon.

10/10 Excellent

Charlie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was five star. Food good but not exceptional. We would stay here again for the service, proximity to airport, pool and onsite dining.
Stayed 1 night in Mar 2024
Response from The Westin Camino Real Guatemala on Mar 13, 2024
Dear Charlie, We appreciate the time you have taken to share your comments with us. We will share them with our team as a motivation and thank you for their excellent service. We look forward to your visit soon!

10/10 Excellent

ANA, Plantation

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed, excellent location.
Stayed 1 night in Mar 2024
Response from The Westin Camino Real Guatemala on Mar 13, 2024
Dear Mrs. Ana Thank you very much for your rating. We hope to have the opportunity to provide you with our services soon.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, professional staff, had a wonderful stay. Thank you!
Stayed 1 night in Mar 2024
Response from The Westin Camino Real Guatemala on Mar 5, 2024
We appreciate the time you have taken to share your comments with us. We will share them with our team as a motivation and thank you for their excellent service. We look forward to your visit soon!

8/10 Good

BARBARA

Business traveler
Lack of towels o e day!! I requested them and never got them
Stayed 6 nights in Feb 2024
Response from The Westin Camino Real Guatemala on Mar 5, 2024
Dear Barbara:Certainly! Here's an improved version of your message:Thank you for taking the time to complete the survey. We sincerely apologize for the inconvenience caused by the delayed delivery of towels. Your feedback is invaluable, and we will use your comments to identify areas for improvement. We hope to host you again in the near future.

10/10 Excellent

Andrew, Palm Harbor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room comfortable beds with nice breakfast buffet.
Stayed 1 night in Feb 2024
Response from The Westin Camino Real Guatemala on Mar 5, 2024
Dear Andrew,Thank you for your visit and comments, we are glad to hear you enjoyed your stay and look forward to welcome you soon again.

10/10 Excellent

Sofia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always nice to star here! The service and staff is always great! And the food is great!
Stayed 1 night in Feb 2024
Response from The Westin Camino Real Guatemala on Mar 5, 2024
Thank you for sharing your comments and we are glad to know that you enjoyed the amenities and that the service met your expectations. We hope you come back soon.

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities
I like the food the breakfast!
Stayed 4 nights in Feb 2024
Response from The Westin Camino Real Guatemala on Feb 13, 2024
Dear Francisco, Thank you for your visit and comments, we are glad to hear you enjoyed your stay and look forward to welcome you soon again.

10/10 Excellent

CLAUDIA

Stayed 1 night in Jan 2024
Response from The Westin Camino Real Guatemala on Feb 13, 2024
Dear Claudia, Thank you for letting us know that you enjoyed your stay. We look forward to your visit soon.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from The Westin Camino Real Guatemala on Jan 14, 2024
Estimado Jorge, Muchas gracias por tomarse el tiempo en llenar la encuesta. Esperamos que pueda volver a visitarnos muy pronto!

10/10 Excellent

Hector

Traveled with family
Extremely
Stayed 2 nights in Jan 2024
Response from The Westin Camino Real Guatemala on Jan 12, 2024
Dear Hector, Thank you so much for your visit and comments, we hope to host you again in the near future.

10/10 Excellent

NORMAN

Stayed 1 night in Jan 2024
Response from The Westin Camino Real Guatemala on Jan 14, 2024
Estimado Norman, Muchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Rooms are very clean
Stayed 2 nights in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 8, 2024
Dear Mr. Joel Thank you very much for your comments and we will share the congratulations to our houskeepking team. We look forward to your visit soon.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 8, 2024
Estimado Jorge,Muchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.

8/10 Good

Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel I just wished they would have allowed us to reserve dinner there.
Stayed 1 night in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 8, 2024
Dear Mr. Sergio,Thank you for the kind words from him! We appreciate your feedback regarding dinner reservations and will certainly consider it for future improvements, especially hoping that you can participate in it. We are hoping to welcome you soon!

8/10 Good

Rafael

Stayed 2 nights in Dec 2023
Response from The Westin Camino Real on Jan 22, 2024
Muchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Thank you for your visit and comments, we are glad to hear you enjoyed your stay and look forward to welcome you soon again.

10/10 Excellent

marc

Stayed 6 nights in Dec 2023
Response from The Westin Camino Real on Jan 22, 2024
Muchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.

8/10 Good

YASMIN

Stayed 1 night in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Estimada YasminMuchas gracias por tomarse el tiempo en llenar la encuesta, esperamos tener una nueva oportunidad para brindarle nuestros servicios.

6/10 Okay

JOSE

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Estimado Jose, Gracias por su visita. Nos gustaría conocer más la razón por la cual su experiencia no fue satisfactoria. Estaremos atentos a sus comentarios los cuales nos ayudan a mejorar.

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Estimado Elmer, Muchas gracias por tomarse el tiempo en llenar la encuesta, nos da mucho gusto saber que ha disfrutado de las amenidades y servicio del hotel.

10/10 Excellent

Diego

Liked: Property conditions & facilities
It was great to stay in this hotel highly recommended
Stayed 1 night in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 23, 2024
Dear Diego, Thank you so much for your visit and comments, we hope to host you again in the near future.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Estimada Claudia, Muchas gracias por tomarse el tiempo en llenar la encuesta, nos da mucho gusto saber que ha disfrutado de las amenidades y servicio del hotel.

10/10 Excellent

Carlos, New Bedford

Stayed 1 night in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Estimado Carlos, Muchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Muchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Estimada Sabrina, Muchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.

10/10 Excellent

Carlos, Avondale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Dear Carlos, Thank you so much for your visit and comments, we hope to host you again in the near future.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Estimado Oscar, Muchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.

10/10 Excellent

Rafi, EVEN YEHUDA

Stayed 2 nights in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Estimado Rafi. Muchas gracias por tomarse el tiempo en llenar la encuesta, nos da mucho gusto saber que ha disfrutado de las amenidades y servicio del hotel.

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hotel
Great amenities. Clean rooms and the bar staff was exceptuonal. Please put rubber mats in the bathroom for the shower. MARBEL floors are slippery and much need a safety alternative for potential falls in the shower.
Stayed 1 night in Dec 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Mrs. Elvira. Thank you for your positive feedback! We're thrilled to hear you enjoyed our amenities and exceptional bar staff. Your safety is important to us, and we appreciate your suggestion about rubber mats in the bathroom. We'll definitely look into implementing this for our guests' well-being.

8/10 Good

Javier

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice hotel, my only concern was parking it was not easy even though you say you are staying at the hotel, it was not easy, and parking persons who mange parking they somehow just tell you there is no parking go around the corner it was not easy.
Stayed 5 nights in Nov 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Dear Mr. JavierThank you for sharing your experience. I appreciate the positive feedback about the hotel. I'm sorry to hear about the parking inconvenience. Your input is valuable, and we'll work on improving this aspect for a better guest experience.

10/10 Excellent

Feliciano

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel clean safe will stay here again
Stayed 1 night in Nov 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Mr. FelicianoThank you so much for your visit and comments, we hope to host you again in the near future.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Westin Camino Real Guatemala on Dec 12, 2023
Estimado Juan, Muchas gracias por su visita y retroalimentación. Esperamos contar con una nueva oportunidad de recibirlo pronto.

8/10 Good

neil

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
An excellent hotel, perfectly located for business or leisure in zone 10.
Stayed 6 nights in Nov 2023
Response from The Westin Camino Real Guatemala on Nov 28, 2023
Dear Mr Neil. Thank you for choosing our hotel to stay during your visit to Guatemala City, we hope to have your visit soon. You are always welcome!

10/10 Excellent

WELTER, la puente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay
Stayed 1 night in Nov 2023
Response from The Westin Camino Real Guatemala on Nov 28, 2023
Dear Mr. Welter, Thank you for taking the time to share your comments.It has been a pleasure for the whole team to provide you with our services. We hope you will visit us again soon.

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from The Westin Camino Real Guatemala on Nov 24, 2023
Dear Miriam. Thank you for choosing our hotel to stay during your visit to Guatemala City, we hope to have your visit soon. You are always welcome!

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Westin Camino Real Guatemala on Nov 20, 2023
Estimada Patti, Muchas gracias por tomarse el tiempo y calificar nuestro servicio. Esperamos contar con su visita pronto.

10/10 Excellent

Rosanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been there many times and have enjoyed my stay
Stayed 9 nights in Nov 2023
Response from The Westin Camino Real Guatemala on Nov 20, 2023
Dear Rosanna.Thank you for taking the time to answer the survey.We look forward to having another opportunity to provide you with our services.Always welcome!

10/10 Excellent

Cesare, San Pedro

Stayed 1 night in Nov 2023
Response from The Westin Camino Real Guatemala on Jan 1, 2024
Estimado CesareMuchas gracias por su comentarios y visita. Esperamos que pueda volver a visitarnos muy pronto.

10/10 Excellent

Mark C.

Liked: Cleanliness, staff & service, property conditions & facilities
The service is exceptional. All staff members have a smile and are happy to help.
Stayed 2 nights in Oct 2023
Response from The Westin Camino Real Guatemala on Nov 13, 2023
Dear Mr. Mark C.We are very pleased to know that you have enjoyed your stay and the good service of our associates.We hope to have your visit very soon!

4/10 Poor

Christian M

Stayed 1 night in Oct 2023
Response from The Westin Camino Real Guatemala on Nov 13, 2023
Estimado Sr. Christian M,Agradecemos su visita. Nos gustaría conocer más la razón por la cual su experiencia no fue del todo satisfactoria.Estaremos atentos a sus comentarios.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Westin Camino Real Guatemala on Oct 23, 2023
Dear Guest. Thank you for choosing our hotel to stay during your visit to Guatemala City, we hope to have your visit soon. You are always welcome!

4/10 Poor

Claudia, Kent

Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from The Westin Camino Real Guatemala on Nov 13, 2023
Estimada Sra. Claudia,Agradecemos su visita. Nos gustaría conocer más la razón por la cual su experiencia no fue del todo satisfactoria.Estaremos atentos a sus comentarios.

10/10 Excellent

Max

Liked: Cleanliness, amenities
The good service
Stayed 1 night in Oct 2023
Response from The Westin Camino Real Guatemala on Oct 17, 2023
Thank you for the feedback you have provided and for taking the time to respond to the survey. We hope to have the opportunity to offer you our services soon.

10/10 Excellent

yesenia P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from The Westin Camino Real Guatemala on Oct 17, 2023
Estimada Yesenia. Muchas gracias por su visita. Agradecemos el llenar la encuesta, nos da mucho gusto saber que ha disfrutado su estadía. Esperamos tener la oportunidad de recibirlos pronto!