Grand Hotel Guayaquil, Ascend Hotel Collection

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Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, laptop workspace

Overview of Grand Hotel Guayaquil, Ascend Hotel Collection

Grand Hotel Guayaquil, Ascend Hotel Collection

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free airport shuttle
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
Boyaca 1615, Guayaquil, Guayas

Explore the area

  • Popular LocationEnrique Sotomayor Maternity Hospital10 min walk
  • Popular LocationCentennial Park10 min walk
  • Popular LocationSports Federation of Guayas14 min walk
  • AirportGuayaquil (GYE-Jose Joaquin de Olmedo Intl.)10 min drive

Choose dates to view prices

About this area

Guayaquil

Located in Guayaquil, Grand Hotel Guayaquil, Ascend Hotel Collection is in the city center and near the boardwalk. Travelers eager for a bit of culture can stop by Chocolate Museum, while those who have shopping on the agenda may want to visit Malecon Mall and Artisan Market. Traveling with kids? Consider Barco Morgan, or check out an event or a game at Sports Federation of Guayas. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Guayaquil Metropolitan Cathedral - 2 min walk
  • Nahim Isaias Museum - 5 min walk
  • Enrique Sotomayor Maternity Hospital - 10 min walk
  • Centennial Park - 10 min walk
  • Sports Federation of Guayas - 14 min walk

Getting around

  • Duran Train Station - 11 min drive
  • Jose Joaquin de Olmedo Intl. Airport (GYE) - 10 min drive

Restaurants

  • La pepa de oro — 1 min walk
  • La Tortuga — 1 min walk
  • La Canoa — 3 min walk
  • El Fortin — 4 min walk
  • Las 3 Canastas — 5 min walk

About this property

Grand Hotel Guayaquil, Ascend Hotel Collection

Family-friendly Guayaquil hotel in Downtown Guayaquil, near Malecon 2000
This smoke-free hotel features a restaurant, an outdoor pool, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free airport pick-up are also provided. Additionally, a bar/lounge, a coffee shop/café, and a rooftop terrace are onsite. All 181 rooms offer minibars, coffee makers, and electric kettles. Other amenities available to guests include free bottled water, hair dryers, and safes. Housekeeping is available on request.
Grand Hotel Guayaquil, Ascend Hotel Collection offers 181 air-conditioned accommodations with safes and complimentary bottled water. Business-friendly amenities include desks and phones. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include complimentary toiletries and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered valet parking on site (USD 8 per day)
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking within 492 ft (USD 8 per day)
  • Free 24-hour pick-up airport shuttle
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available 6:00 AM–10:00 AM on weekdays and 6:00 AM–10:30 AM on weekends
  • 1 restaurant and 1 coffee shop/café
  • 1 bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Foosball table
  • Outdoor pool
  • Table tennis

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cribs/infant beds
  • Outdoor pool

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Italian
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference center (9149 square feet of space)
  • Coworking space
  • Meeting rooms - 7

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Accessible bathtub
  • Braille signage
  • Grab bar in bathtub
  • Grab bar in shower
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Games
  • Renovated entire property - October 2019
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in fee: USD 25
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Covered valet parking fee: USD 8 per day
  • Nearby parking fee: USD 8 per day(492 ft away; open 24 hours)
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Grand Hotel Guayaquil
Grand Guayaquil
Guayaquil, Ascend Collection
Grand Hotel Guayaquil, Ascend Hotel Collection Hotel
Grand Hotel Guayaquil an Ascend Hotel Collection Member
Grand Hotel Guayaquil, Ascend Hotel Collection Guayaquil
Grand Hotel Guayaquil, Ascend Hotel Collection Hotel Guayaquil

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 217 out of 344 reviews
5 - Excellent 63%
Rating 4 - Good. 98 out of 344 reviews
4 - Good 28%
Rating 3 - Okay. 17 out of 344 reviews
3 - Okay 5%
Rating 2 - Poor. 1 out of 344 reviews
2 - Poor 0%
Rating 1 - Terrible. 11 out of 344 reviews
1 - Terrible 3%

4.7/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel bien ubicado, limpio, con zonas muy agradables y relajantes, una excelente comida y en general personal amable. Tal vez hace falta un poco más de rapidez en el servicio por solicitudes del cliente.
Stayed 3 nights in Oct 2021

1/5 Terrible

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We accidentally booked the room for 1 person instead of 2. When we arrived, we were rudely told there was a $15 fee to change it. Even though our room doesn't change, and we're only there for 1 night. We called Expedia, who kindly helped us, but ultimately told us that the hotel policy is a $13 charge for any changes to the reservation. So we proceeded to pay the $13 fee with a credit card - only to later learn that the hotel quietly charged us $18 !! We will never be staying here again.
Stayed 1 night in Oct 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a couple of days and had a great time. They provide you a welcome cocktail, Pool was clean, food was fresh, and service was espectacular.
Stayed 1 night in Sep 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean, good security and friendly staff.
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in downtown Guayaquil. The staff are all very friendly and efficient and do everything possible to make your stay great. The rooms are nicely decorated, clean and comfortable. I think the showers are the best I have found in Ecuador!
Stayed 1 night in Aug 2021