Ratings based on 45 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Hotel muy buen lugar

Posted Jun 3, 2016
Fue mínima me atendieron muy bien muyyyyyuuu buen día
Comment from Hotel Management
Sep 5, 2016 by operacioneshcp@hotelcityplaza.com.ec, Hotel Management
muchas gracias por su gentil comentario, estamos siempre para atenderlos, saludos cordiales,
4 out of 5
by Alexander from Bogotá

Posted May 23, 2016 on Hotels
Buen lugar, faltan toma corrientes en el baño y cerca de la cama. Otra anotación nos dieron un bono de 2x1 para el bar y cuando quisimos reclamarlo nos dijeron que no había nada disponible. Por lo demás buen lugar, cerca del malecon
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Gracias por sus comentarios, hemos solucionado el asunto de los toma corrientes en los baños, lamentamos lo del 2x1 eso no debió suceder, esperamos poder atenderlo mejor en otra oportunidad. una vez mas gracias por sus comentarios porque nos ayudan a mejorar.... saludos cordiales !
4 out of 5
by A verified traveler

BUENA UBICACION

Posted May 16, 2016 on Hotels
BUENA UBICACIÓN, IDEAL PARA VIAJE CORTO DE TRABAJO.
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
agradecemos sus comentarios, estaremos gustosos de atenderlos en otra oportunidad.... saludos cordiales
2 out of 5
by A verified traveler

Should be 2 star. Find another.

Posted May 5, 2016 on Hotels
Had to play the "hotel game"... first room had no hot water, second room the A/C did not work well, third room was OK. Staff told me there was little maintenance and many rooms had things that were not right. For the price there are many better in Guayaquil.
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
We really sorry for the inconvenients during your stay, We are working hard to give an excellent service to our guests.... Kind regards !
5 out of 5
by david

Posted Jul 27, 2015 on Hotels
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
muchas gracias, realmente nos complace mucho que le haya gustado nuestro servicio.... saludos cordiales !
3 out of 5
by A verified traveler

Reasonably good with something to be desired.

Posted Jul 20, 2015
Thee staff was good, but not as friendly as they could have been. The showerhead was broken and water was shooting in all direction. I notified the front desk. A male staff came at 10pm took a look, but did not fix it. I adjusted it to a position that I could live with for two nights.
4 out of 5
by javier from Miami, florida

I like it. Service was great

Posted Jun 6, 2015 on Hotels
I was there for 7 days. Nice and clean hotel
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 3, 2015 on Hotels
4 out of 5
by A verified traveler

Nice Friendly People, Convenient.

Posted May 31, 2015
I arrived at 1:30 on a late Friday night and they had a man at the exit door with a sign and my name on it, that alone was worth the price. TripAdviser said it was .3 miles from the airport. It is not! All the it cost $63 $12 of that in Tax. Welcome to Ecuador.
3 out of 5
by Tatjana from vantaa

OK hotel with lousy breakfast.

Posted May 25, 2015 on Hotels
OK room and service. Good location. BUT the breakfast was very disappointed. No any single dish was named and you have to guess what is what with no help. I got few drops of the yellow juice and the brown one was looking like a fermented wine... The whole buffet was looking like 3-days leftovers finally served to hotel's customers: bread, mixed with pancakes and some other things with brawn staff inside... For the price what I paid for a night in this hotel it should be at least a bit respect for a customer, which is not known in this restaurant.