Ratings based on 52 Verified Reviews

4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Will not recommend

Posted Apr 20, 2017
Nothing in this hotel is done whole heartedly , breakfast is very basic , I asked for an omelette and the supervisor started shouting at the staff and wanted to know who was going to pay for it. There is no bar in the hotel , there is no restaurant in the hotel . Cockroaches in the breakfast area welcomed me on my first day
3 out of 5
by Linda

Great Service, super clean but very small

Posted Mar 25, 2017 on Hotels
The service was 5 star and the rooms were spotless. I had thought I was getting an amazing discount from hotel.com however was disappointed in the size of the room. The tub was so,high that it would be extremely difficulty to get into it for a shower for a senior. Another problem was way to few electric outlet. Had to undo the fridge to plug in my phone and computer. The breakfast was very nice and included in the price. A little pricey even with the discount
4 out of 5
by Jason

great hotel great service

Posted Feb 10, 2017 on Hotels
great stay great service. hard pillows loud traffic noise
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Thanks a lot for your comments, We are working reaaly hard for giving all our guest a very good service. We really hope see you on next time kind regards Edison - front desk
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

It's a nice and convenient hotel

Posted Jan 18, 2017
It was very convenient to use is in the center of the city close to actually everything we need,transportation , restaurants , shopping stores etc.
Comment from Hotel Management
Jan 25, 2017 by Edison - front desk, Hotel Management
Thanks for your words, We really appreciate your comments. sincerely kind regards
2 out of 5
by A verified traveler

Should be 2 star. Find another.

Posted May 5, 2016 on Hotels
Had to play the "hotel game"... first room had no hot water, second room the A/C did not work well, third room was OK. Staff told me there was little maintenance and many rooms had things that were not right. For the price there are many better in Guayaquil.
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
We really sorry for the inconvenients during your stay, We are working hard to give an excellent service to our guests.... Kind regards !
5 out of 5
by david

Posted Jul 27, 2015 on Hotels
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
muchas gracias, realmente nos complace mucho que le haya gustado nuestro servicio.... saludos cordiales !
3 out of 5
Recommended
for Everyone
by A verified traveler

Reasonably good with something to be desired.

Posted Jul 20, 2015
Thee staff was good, but not as friendly as they could have been. The showerhead was broken and water was shooting in all direction. I notified the front desk. A male staff came at 10pm took a look, but did not fix it. I adjusted it to a position that I could live with for two nights.
4 out of 5
by javier from Miami, florida

I like it. Service was great

Posted Jun 6, 2015 on Hotels
I was there for 7 days. Nice and clean hotel
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 3, 2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Friendly People, Convenient.

Posted May 31, 2015
I arrived at 1:30 on a late Friday night and they had a man at the exit door with a sign and my name on it, that alone was worth the price. TripAdviser said it was .3 miles from the airport. It is not! All the it cost $63 $12 of that in Tax. Welcome to Ecuador.