Ratings based on 72 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ecuador

New, Modern, good location, 9.5/10

Posted Jan 17, 2017
Very good new modern hotel, with very good location, at this moment doesn't have parking in the hotel because is under construction but they offer free valet parking, so your car will be secure in a location near. The restaurant is also good, good prices. 9.5/10
5 out of 5
Recommended
for Everyone
by A verified traveler from Ecuador

Nice Hotel

Posted Nov 25, 2016
My like the hotel for your restaurant La Canoa is very good and attention.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 16, 2016
I like so much, was everything fine and excellent.
3 out of 5
by A verified traveler

Great location, poor staff and leaking bath/shower

Posted Nov 12, 2016
Hotel was clean and safe however the staff spoke little english, were unenthusiastic about providing any additional help and or even a map. Biggest issue was we stayed there three days and our bath leaked. A lot. Like covered the whole floor. and when we notified the staff they just shrugged their shoulders and asked if we wanted more towels. We did not move hotels out of sheer laziness on our behalf. To add injury to insult they then tried to claim we had taken water from the minibar when we hadn't. Not a place I'd recommend outside the location.
1 out of 5
by A verified traveler from Houston

Dishonest

Posted Oct 4, 2016
Pros: Good food.
Cons: Honesty and weekend waiters.
Location: Historic location.
Most of the staff was helpful. My last day there I ask if I could stay a few more days because the hotel doctor said I should not fly because I accidentally punctured my ear drum. The front desk said they had no promotions on my room nor did Expedia. I logged into Expedia and they did have special deals. I then went to the restaurant to have coffee and they had many employees, and just a couple of customers. I waited 15 minutes after many waiters looked at me and did not ask if I needed something so I left. On Expedia it said food, beverage and spa credit, but they said no at check out. I had pleasant conversation with the staff and tipped very well. What was their problem? I found out they were being dishonest and asking you to fill out a lot of forms at the airport to get your taxes back. That is not a credit like it states.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Aug 27, 2016
One of the clerk was very nasty not friendly at all
3 out of 5
by A verified traveler from Cuenca Ec

Old hotel

Posted Aug 2, 2016
The hotel looks good but is old and uncomfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Very nice place to stay very nice on friendly peo

Posted Apr 16, 2016
I have very good experience in the hotel very good people
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Good hotel

Posted Apr 15, 2016
Friendly staff, two good restaurants, rooms are simple but nice and clean, good prices
4 out of 5
Recommended
for Everyone
by A verified traveler from Ct stamford

Very central of the city downtown

Posted Mar 29, 2016
Pros: close to downtown of the city
Location: very good for location
Nice to get every place in Town,the staff very nice I will return if I will be back to Guayaquil