Children's activities

Reviews of Oro Verde Guayaquil

5 out of 5
Oro Verde Guayaquil
9 De Octubre Y Garcia Moreno, Guayaquil, Guayas

Reviews

9.6

Exceptional

Rating 10 - Excellent. 803 out of 1000 reviews" "
Rating 8 - Good. 137 out of 1000 reviews" "
Rating 6 - Okay. 35 out of 1000 reviews" "
Rating 4 - Poor. 10 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service
Staff members very professional
Stayed 8 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Dear Ms. Carmen,We greatly appreciate your satisfaction and value the time you have taken to share your feedback with us. We are thrilled to have delivered on our promise to provide you with an exceptional experience during your visit.Remember that at Oro Verde Hotels, you are at home!Best regards,Fernando ArrigorriagaGeneral Manager

4/10 Poor

Jeitza

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and musty
Stayed 1 night in Mar 2024
Response from Gerente General on Mar 28, 2024
Estimada Señora Jeitza,Para todos nosotros es muy importante su experiencia es por ello que ofrecemos nuestras más sinceras disculpas por el malestar generado. Tenga la seguridad que estamos tomando las medidas necesarias para que similares situaciones no sucedan en un futuro y pueda tener una gran experiencia con nosotros. ¡Recuerde que en Oro Verde Hotels está en su casa!Fernando ArrigorriagaGerente General

10/10 Excellent

Adam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing place always treats us like we are st home. A must state place. (Safe)
Stayed 2 nights in Mar 2024

10/10 Excellent

Edison, woodsdie

Stayed 1 night in Mar 2024

10/10 Excellent

Sathish, Bolingbrook

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been travelling to Guayaquil from Chicago for the last 2 years and over, always stayed at Oro Verde, first of all the place is clean, good professional services from the staff, prompt room cleaning everyday, Alberto the custodian of my room in the premium suites was excellent and took care of every minute details, the General Manager Fernando Arrgorriaga takes personal care for every guest, I have been given free upgrades to my room couple of times, I just like the breakfast, which has varieties, Gym well equipped, staff there always helpful, pool was clean, sauna excellent, Jacuzzi , you can't expect anything more as it was excellent too, Oro Verde is my second home fom Chicago, travelled with my Fiancee, only thing I was discouraged was violence in Guayaquil at this time , which is not the hotel's fault, I just happen to be there when there was a curfew in place, a nice beautiful city terrorized by miscreants, hope this too soon passes by, so I was more or less confined to the hotel which was an overall excellent stay and I am planning to go again in April 2024 and sure as hell I will go back to Oro Verde and will recommend all of my friends to go there for the services I have and wil continue to recieve. Sathish Babu Chicago
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Sathish Babu,Thank you immensely for your heartfelt feedback. We're delighted to have been your home away from home during your visits to Guayaquil. Your kind words about our cleanliness, attentive staff, and exceptional services, particularly Alberto and I, mean the world to us. We're thrilled to hear that you've enjoyed our amenities, from the well-equipped gym to the relaxing pool and sauna. It's truly an honor to have your loyalty, and we can't wait to welcome you and your fiancée back in April 2024. Rest assured, we'll continue striving to exceed your expectations with every visit. Thank you for recommending Oro Verde to your friends; their trust means a lot to us.Best regards,Fernando ArrigorriagaGeneral Manager

10/10 Excellent

richard

Stayed 1 night in Mar 2024
Response from Gerente General on Apr 11, 2024
Estimado Señor Richard,Valoramos enormemente su satisfacción y apreciamos el tiempo que ha dedicado a compartir sus comentarios con nosotros. Nos complace enormemente haber cumplido con nuestra promesa de brindarle una experiencia excepcional durante su visita.¡Recuerde que en Oro Verde Hotels está en su casa! Fernando ArrigorriagaGerente General

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the food and restaurants
Stayed 1 night in Feb 2024

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oro Verde was recommended by friends who stayed there. It was everything they said and more. Friendly, clean, choice of restaurant. Everyone was happy to take care of us. We will stay again next time in Guayaquil.
Stayed 1 night in Feb 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Margarita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien trato
Stayed 1 night in Feb 2024
Response from Gerente General on Feb 25, 2024
Estimada Señorita Margarita,Valoramos enormemente su satisfacción y apreciamos el tiempo que ha dedicado a compartir sus comentarios con nosotros. Nos complace enormemente haber cumplido con nuestra promesa de brindarle una experiencia excepcional durante su visita.¡Recuerde que en Oro Verde Hotels está en su casa! Fernando ArrigorriagaGerente General

10/10 Excellent

Sarbelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very pretty, but the staff made the experience amazing in every way. I have been here twice now and every time I leave very satisfied. I highly recommend it for the staff, the hotel/airport shuttle, and it seemed safe. I will be back again.
Stayed 1 night in Feb 2024

10/10 Excellent

Ido

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle pick up from the airport was waiting for us. The room is lovely. Staff was helpful and friendly.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 2, 2024
Dear Ido,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back again soon.At your service,Fernando ArrigorriagaGeneral Manager

10/10 Excellent

Dr William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel but this time, I didn't receive the VIP benefit package. I don't know if it was because I checked in early or they kust forgot. I stay at this hotel all the time while I'm in Guayaquil. They have the best breakfast bar in the city. The room was great and very quiet. I would highly recommend this hotel. The staff is very professional and helpful. The food at all their restaurants is very good. The hotel staff is just outstanding.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Dr. William,Thank you for choosing to stay with us and for your valuable feedback. We apologize for any inconvenience regarding the VIP benefit package during your recent visit. Rest assured, we will investigate the matter to ensure it doesn't happen again.We value your loyalty and hope to have the pleasure of welcoming you back soon for an even more enjoyable stay.Best regards,Fernando ArrigorriagaGeneral Manager

10/10 Excellent

Dr William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels in Guayaquil. The breakfast bar is just outstanding. The staff is very professional and caring. I feel very safe staying here. I stsy here so much and know the stsff know who I am. I trust the door personnel to get my luggage to my room without any worries. This is a great hotel. 5 stars all the way.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Dr. William,Thank you very much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you consider us one of the best hotels in Guayaquil and that you enjoyed our outstanding breakfast bar. Your compliments about our professional and caring staff mean a lot to us, and we're delighted that you feel safe and valued during your stays with us.Thank you again for choosing to stay with us. We look forward to your next visit!Warm regards,Fernando ArrigorriagaGeneral Manager

10/10 Excellent

mario

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very clean. The staff is excellent
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Mr. Mario,We greatly value your satisfaction and appreciate the time you have taken to share your feedback with us. We are extremely pleased to have fulfilled our promise of providing you with an exceptional experience during your visit.Remember that at Oro Verde Hotels, you are at home!Best regards,Fernando ArrigorriagaGeneral Manager

10/10 Excellent

FABIAN, BRAMPTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Feb 2024
Response from General Manager on Feb 15, 2024
Dear Mr. Fabian,Thank you so much for leaving a positive review about our services, we are happy to know you had a good experience. We hope to see you again soon.Best regards,Fernando Arrigorriaga

2/10 Terrible

Victor, Hackensack

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
In the bathroom inside the shower I feel on top of what seem to be part of a broken siding door. And it cut my hand and until this day I have a bad scar in my right hand. The only thing I heard from them was a sorry. Any other hotel would of found another way to apologize. The worse part was that I was flying a few hours before this happen, and I had to be completely uncomfortable carrying my two sons who are infants
Stayed 1 night in Feb 2024

10/10 Excellent

German

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 1 night in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Mr. German,Thank you for rating our services, we are glad you enjoyed your visit.Sincerely,Fernando Arrigorriaga

10/10 Excellent

Noemi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel breakfast everything
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Ms. Noemi,Thank you for taking the time for sharing your review, we hope you had a great stay.Sincerely,Fernando Arrigorriaga

10/10 Excellent

German

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Allyson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

STHEFANY, PORT CHESTER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gerente General on Jan 17, 2024
Estimada Srta. Sthefany,Muchas gracias por evaluar nuestros servicios. Esperamos que nos brinde la oportunidad de recibirle nuevamente en un futuro cercano.Cordialmente,Fernando Arrigorriaga

10/10 Excellent

Johana

Stayed 1 night in Jan 2024
Response from Gerente General on Jan 15, 2024
Estimada Srta. Johana, Agradecemos su calificación de excelente a nuestros servicios. Nos alegra haber cumplido con nuestra promesa de brindarle una gran experiencia.Saludos cordiales, Fernando Arrigorriaga

2/10 Terrible

Michael

Stayed 1 night in Jan 2024

8/10 Good

Jorge, East Hampton

Stayed 1 night in Dec 2023
Response from Gerente General on Jan 15, 2024
Estimado Sr. Jorge, Agradecemos su calificación de excelente a nuestros servicios. Nos alegra haber cumplido con nuestra promesa de brindarle una gran experiencia.Saludos cordiales, Fernando Arrigorriaga

10/10 Excellent

Bhavik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gerente General on Dec 26, 2023
Estimado Bhavik, Agradecemos su calificación de excelente a nuestros servicios. Nos alegra haber cumplido con nuestra promesa de brindarle una gran experiencia.Saludos cordiales, Fernando Arrigorriaga

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After Galapagos stay
Lovely hotel, clean rooms, welcoming reception staff, good buffet.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 6, 2024
Dear Ms. Janet,We appreciate a lot your visit to Oro Verde Guayaquil and your time to give us this great review, we hope you can visit us again. We'll be waiting for you with open doors. Fernando Arrigorriaga General Manager

10/10 Excellent

Roger

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fully recommended! This place really make you feel special
Stayed 1 night in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Mr. Roger,Thank you for taking the time to evaluate Oro Verde Guayaquil's services. I am especially pleased that you enjoyed your stay and that all of our services in general created a great experience for you as we continually strive to exceed your expectations. Sincerely,Fernando Arrigorriaga

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience, Oro Verde is the best hotel in Guayaquil, no doubt. I highly recommend Oro Verde Guayaquil, my house in Guayaquil!
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Francisco,Thank you for choosing us as your option in the city. We are happy that you enjoyed the service provided by our staff because we work to make our guests feel happy.We hope you can visit us again in a near future,Best regards,Fernando Arrigorriaga

10/10 Excellent

Sathish, Bolingbrook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous, professional staff, quick to respond, helpful, good breakfast, this is my 4th visit to Guayaquil, I am from Chicago, always stayed at this hotel and will continue to do so, my next visit is in January 2024
Stayed 5 nights in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Sathish, Thank you for choosing Oro Verde Guayaquil every time as your option in the city. We are happy that you highlight the service provided by our staff because we work hard to make feel happy to our guests and to exceed your expectations. We remain at your service and we hope to welcome you back to our hotel in January 2024..Sincerely, Fernando ArrigorriagaGerente General

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in Guayaquil!
Staying at Oro Verde Guayaquil is always a great experience. They make you feel at home, service is excellent as usual, food is delicious. My home in Guayaquil.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 15, 2023
Dear Mr. Francisco,Thank you for choosing us as your option in the city. We are happy that you highlight the food and the service provided by our staff because we work to make feel happy to our guests.We hope you can visit us again in a near future,Best regards,Fernando Arrigorriaga

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite, very friendly English speaking staff, warm pool.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 15, 2023
We appreciate your excellent rating of our services and we are glad to have met your expectations in the best possible way. Sincerely,Fernando Arrigorriaga

10/10 Excellent

Adam

Stayed 1 night in Nov 2023
Response from Gerente General on Jan 6, 2024
Estimado Sr. Adam,Muchas gracias por evaluar nuestros servicios. Esperamos que nos brinde la oportunidad de recibirle nuevamente en un futuro cercano.Cordialmente,Fernando Arrigorriaga

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Ms. Holly,We appreciate a lot your visit to Oro Verde Guayaquil and your time to give us this review, we hope you can visit us again. We'll be waiting for you with open doors. Sincerely,Fernando Arrigorriaga

10/10 Excellent

Stanley olyn Hunt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff very good dining options
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Mr.Stanley Olyn Hunt,Thank you for taking the time to share your valuable opinion with us. We are looking forward to host you again soon.Sincerely, Fernando Arrigorriaga

10/10 Excellent

Lady

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy hermoso todo, volvería ir de nuevo. Recomendado
Stayed 2 nights in Nov 2023
Response from Gerente General on Dec 12, 2023
Estimada Srta. Lady,Para Oro Verde Guayaquil es satisfactorio que nuestro esfuerzo tenga su recompensa como lo es la satisfacción de nuestros huéspedes.Esperamos contar nuevamente con su grata presencia en nuestras instalaciones.Cordialmente,Fernando Arrigorriaga

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay for a single American traveler that speaks very little Spanish
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 30, 2023
Dear Mr. Stanley, We especially appreciate your valuable time sharing with us your opinion about your recent stay at our Hotel. It was an honor for all of us to have served you during as our dear guest.Kind regards,Fernando Arrigorriaga

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here on 2 different overnights while in Guaquil. The hotel had good security, was clean and pretty fancy. Restaurants and free breakfast buffet was great. They also have a free shuttle to the airport which we used at 4 am!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 24, 2023
Dear Ms. Caroline,We especially appreciate your valuable time sharing with us your opinion about your recent stay at our Hotel. It was an honor for all of us to have served you during your stay.In Oro Verde Guayaquil we work very hard to share unforgettable experiences with all our guests and it makes us feel very proud to know that we were successful.We remain at your service and we hope to welcome you back to our hotel very soon.Sincerely, Fernando ArrigorriagaGeneral Manager

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely facility. Clean. Good food (pricey). In safer times conveniently located to walk to the major tourist areas.
Stayed 1 night in Nov 2023

8/10 Good

francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service good food and bars. Area around hotel dirty, no Restaurant shopping,bars. But short taxi ride to malecon. Bars restaurants Wyndham hotel has a nice lobby bar near malecon.
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 24, 2023
Dear Francisco,We appreciate a lot your visit to Oro Verde Guayaquil and your time to give us this review, we hope you can visit us again. We'll be waiting for you with open doors. Fernando Arrigorriaga General Manager

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

william

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived very early in the morning st the hotel due to a very early morning flight into Guayaquil. Check time is at 4pm, but the front desk manager allowed use to check-in very early. Were where very tried and had very little sleep the night before. The very early check-in allowed us to get some much needed sleep and rest. Thank you front desk manager.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 24, 2023
Dear Mr. William,We especially appreciate your valuable time sharing with us your opinion about your stay at our Hotel. It was an honor for all of us to have served you during your stay.In Oro Verde Guayaquil we work very hard to share unforgettable experiences with all our guests and it makes us feel very proud to know that we were successful.We remain at your service and we hope to welcome you back to our hotel very soon.Sincerely, Fernando ArrigorriagaGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms. Clean and modern. Extremely pleasant and helpful staff. Will definitely stay here again!!
Stayed 2 nights in Nov 2023

10/10 Excellent

tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a very good value, excellent shuttle service but make sure to request in advance for airport pickup. Very well trained and helpful staff, nice pool, spa and gym areas. Breakfast was excellent and among the best we have had in GYE. Definitely will stay again.
Stayed 1 night in Nov 2023

2/10 Terrible

David

Stayed 1 night in Oct 2023
Response from Calidad on Nov 21, 2023
Dear Mr. David,We deeply apologize that your experience was not as expected. We strive to make everyone's stay special, regretfully; there were circumstances out of our control, in this case with your bank, that cause you inconvenience. All of our team Oro Verde, gave you the best service in order to give you a positive experience during your stay. Best regards,Elva IcazaGuest ExperienceHotel Oro Verde Guayaquil

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are amazing and so accommodating. The rooms are spacious and comfortable. The pool and gym were also a great addition (maybe have more lounge chairs at the pool) and the breakfast had a lot of variety to choose from I would recommend this place to anyone coming to Guayaquil
Stayed 1 night in Oct 2023

10/10 Excellent

Yadira Cecilia-Lazo

Stayed 1 night in Oct 2023
Response from Gerente General on Nov 23, 2023
Estimada Señorita Lasso,Para Oro Verde Guayaquil es satisfactorio que nuestro esfuerzo tenga su recompensa como lo es la satisfacción de nuestros huéspedes.Esperamos contar nuevamente con su grata presencia en nuestras instalaciones.Cordialmente,Fernando ArrigorriagaGerente General

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Just a slight delay on check-in but other than that, it was an easy process.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Mr. Roger,We especially appreciate your valuable time sharing with us your opinion about your recent stay at our Hotel. It was an honor for all of us to have served you during as our dear guest.Kind regards,Fernando ArrigorriagaGeneral manager