Ratings based on 222 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
Great staff. Very clean. Comfy stay. Would highly recommend.
4 out of 5
Recommended
for Everyone
by A verified traveler

Guayaquil Howard Johnson

Posted Feb 16, 2017
Pros: airport shuttle
Cons: It's good.
Location: We never did anything - just slept.
There really isn't much to say. We've used Howard Johnson's the nights of and the nights before a flight coming into Guayaquil. I originally chose them because they have a shuttle to and from the airport. They've always been on time. The rooms are nice/comfy, etc. The staff is polite. We only had breakfast once.
Comment from Hotel Management
Mar 13, 2017 by Patricia Lozano Restrepo, Hotel Management
Dear Guest We appreciate your attendance and your comment. We are always improving our service, so it's important for us to know what you think. With this information we will achieve our goal that in the "make our guests feel at home." We are waiting for you on your next visit. cordially Patricia Lozano Restrepo General manager.
1 out of 5
by A verified traveler from canada

Horrible customer experience

Posted Feb 14, 2017
Recently stayed here as we had an early morning trip to the airport and wanted to stay somewhere nice. The hotel is nice. The front desk lady was friendly but it took 20 mins to check us in. We already had paid and expedia has all our info. It should have never taken that long. Wanted to go for a hot tub but they said it takes 30 mins to warm up. Then the worst part on check out the guy tell us we owe him $5 for some bogus tourist tax and a medical fee. I told him this was not the case and all was supposed to be included and I have never heard of such a fee. We stayed in Guayaquil before. He then took of he medical fee and wanted 1.50. It was 3 am and we needed to catch our flight so I gave it to him. I only have a 5 so he gave me a roll of quarters for change. I will never stay here again worst customer service!!!!
Comment from Hotel Management
Mar 13, 2017 by Patricia Lozano Restrepo, Hotel Management
Dear Connor We regret the problem of the change at the time of your check out. From 2016 to May approximately the city implemented the tourist tax of $ 1.50 this tax is mandatory for all guests staying in 4 star hotels. The medical assistance fee is optional. Thanks for your comment, it will help us improve. Cordially Patricia Lozano General Manager.
3 out of 5
by A verified traveler

One and done .

Posted Feb 13, 2017
Breakfast expensive and awful -Carpet in room filthy . Poor communication regarding shuttle service and needed to take a cab instead
Comment from Hotel Management
Mar 13, 2017 by Patricia Lozano Restrepo, Hotel Management
Dear Guest We appreciate your attendance and your comment. We are always improving our service, so it's important for us to know what you think. With this information we will achieve our goal that in the "make our guests feel at home." We are waiting for you on your next visit. cordially Patricia Lozano Restrepo General manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing honey moon

Posted Jan 25, 2017
Was amazing. Hotel staff very kind and food delicious
Comment from Hotel Management
Feb 1, 2017 by Patricia Lozano Restrepo, Hotel Management
Dear Guest Thanks for your comment and your rate. It is important for us to know how our guests are feeling with our services. We will be expecting you soon. Cordially Patricia Lozano General Manager
4 out of 5
Recommended
for Families
by A verified traveler from uruguay

near airport and shopping and restaurants

Posted Jan 21, 2017
Pros: pretty much everything
Location: mall del sol - great shopping and restaurants, plaza del sol for drinks, airport 5 minutes away.
always stay here when going to guayaquil - super location, great service, everything is good every time.
Comment from Hotel Management
Feb 1, 2017 by Patricia Lozano Restrepo, Hotel Management
Dear Joe Thanks for your comment and your rate. It is important for us to know how our guests are feeling with our services. We will be expecting you soon. Cordially Patricia Lozano General Manager
3 out of 5
by A verified traveler

Not bad for a discounted price.

Posted Jan 3, 2017
Close to Mal De Sol but not much else. Guayaquil is a very dangerous city, especially for tourists. While eating breakfast at 8:30 am at an outdoor cafe one block fromnthe hotel I was robbed at gun point. Not the hotel or even the hotels location to blame just a very dangerous city. Almos shot for a cell phone. Life is very cheap in Guayaquil.
Comment from Hotel Management
Feb 1, 2017 by Patricia Lozano Restrepo, Hotel Management
Dear Guest Thanks for your comment and your rate. We have a list of recommended restaurants. It is important for us to know how our guests are feeling with our services. We will be expecting you soon. Cordially Patricia Lozano General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Overnight stay

Posted Dec 30, 2016
Cons: Have more reasonable breakfast options.
Location: Mall del Sol really close by, was a big plus. Went there for lunch and breakfast one day. Just have to remember they open at 10am. shuttle to airport.
This hotel is close to the airport, free shuttle and very clean. The only thing was the breakfast option, very expensive $15 for a regular breakfast buffet, nothing extraordinary. But in general it was ok.
Comment from Hotel Management
Feb 1, 2017 by Patricia Lozano Restrepo, Hotel Management
Dear guest. Thanks for your comment and your rate. It is important for us to know how our guests are feeling with our services. We will be expecting you soon. Cordially Patricia Lozano General Manager
1 out of 5
by A verified traveler

I wanted to speak to the GM

Posted Nov 25, 2016
It was like requesting to speak to the president... pathetic... what a horrible stay, i had to accept charges on my card simply because I wanted to leave...
Comment from Hotel Management
Dec 6, 2016 by Patricia Lozano Restrepo, Hotel Management
Dear Juan Thank you for your comment. Our staff is always willing to solve problems through empowerment. This was our only goal. Your opinion is very important to us. Cordially Patricia Lozano General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near the mall

Posted Oct 30, 2016 on Orbitz
The hotel is near the mall, restaurants and entertainment.
Comment from Hotel Management
Oct 31, 2016 by Patricia Lozano Restrepo, Hotel Management
Dear Guest On behalf of Howard Johnson Hotel we want to thank you for your preference and let us know your opinion. We hope to have the pleasure to host it on your next visit to our city. Cordially Patricia Lozano General Manager