Ratings based on 227 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Vacations

Posted May 13, 2017
I had a wonderful time with my husband. Excellent customer service, food and friendly people.
Comment from Hotel Management
May 29, 2017 by Patricia Lozano, Hotel Management
Dear Guest We appreciate your comment. It is important knowing that we are achieving our guests expectations. We will be waiting you for your next visit. Cordially Patricia Lozano General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Very nice hotel close to the airport

Posted Apr 23, 2017
I've stayed at Howard Johnson's many, many times before, it's very clean, its very welcoming, the crew is super nice, they go out of their way to serve you, what a difference from the hotels in Europe,
Comment from Hotel Management
Apr 23, 2017 by Patricia Lozano, Hotel Management
Dear Rosie Thank you for your rate and your comment. It is our pleasure to help our guests needs. We will be waiting you. Patricia Lozano General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2017
Pros: Staff
Location: Close to the airport and a shopping center.
Staff were friendly ,helpful and hotel was comfortable,close to airport and a large shopping center.
Comment from Hotel Management
Apr 23, 2017 by Patricia Lozano, Hotel Management
Dear Guest Thank you for your comment and your rate. It is our pleasure to help our guests. We will be waiting you on a next ocasion. Cordially Patricia Lozano General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
Great staff. Very clean. Comfy stay. Would highly recommend.
Comment from Hotel Management
Apr 23, 2017 by Patricia Lozano, Hotel Management
Dear Guest Thank you for your comment and your rate. It is important to know our guests opinion. Wi will be waiting you on your next trip to Guayaquil Cordially Patricia Lozano General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Guayaquil Howard Johnson

Posted Feb 16, 2017
Pros: airport shuttle
Cons: It's good.
Location: We never did anything - just slept.
There really isn't much to say. We've used Howard Johnson's the nights of and the nights before a flight coming into Guayaquil. I originally chose them because they have a shuttle to and from the airport. They've always been on time. The rooms are nice/comfy, etc. The staff is polite. We only had breakfast once.
Comment from Hotel Management
Mar 13, 2017 by Patricia Lozano Restrepo, Hotel Management
Dear Guest We appreciate your attendance and your comment. We are always improving our service, so it's important for us to know what you think. With this information we will achieve our goal that in the "make our guests feel at home." We are waiting for you on your next visit. cordially Patricia Lozano Restrepo General manager.
1 out of 5
by A verified traveler from canada

Horrible customer experience

Posted Feb 14, 2017
Recently stayed here as we had an early morning trip to the airport and wanted to stay somewhere nice. The hotel is nice. The front desk lady was friendly but it took 20 mins to check us in. We already had paid and expedia has all our info. It should have never taken that long. Wanted to go for a hot tub but they said it takes 30 mins to warm up. Then the worst part on check out the guy tell us we owe him $5 for some bogus tourist tax and a medical fee. I told him this was not the case and all was supposed to be included and I have never heard of such a fee. We stayed in Guayaquil before. He then took of he medical fee and wanted 1.50. It was 3 am and we needed to catch our flight so I gave it to him. I only have a 5 so he gave me a roll of quarters for change. I will never stay here again worst customer service!!!!
Comment from Hotel Management
Mar 13, 2017 by Patricia Lozano Restrepo, Hotel Management
Dear Connor We regret the problem of the change at the time of your check out. From 2016 to May approximately the city implemented the tourist tax of $ 1.50 this tax is mandatory for all guests staying in 4 star hotels. The medical assistance fee is optional. Thanks for your comment, it will help us improve. Cordially Patricia Lozano General Manager.
3 out of 5
by A verified traveler

One and done .

Posted Feb 13, 2017
Breakfast expensive and awful -Carpet in room filthy . Poor communication regarding shuttle service and needed to take a cab instead
Comment from Hotel Management
Mar 13, 2017 by Patricia Lozano Restrepo, Hotel Management
Dear Guest We appreciate your attendance and your comment. We are always improving our service, so it's important for us to know what you think. With this information we will achieve our goal that in the "make our guests feel at home." We are waiting for you on your next visit. cordially Patricia Lozano Restrepo General manager.
5 out of 5
by Raul

Posted Feb 10, 2017 on Hotels
Great personnel, very welcoming and well trained!
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Dear Raul We appreciate your attendance and your comment. We are always improving our service, so it's important for us to know what you think. With this information we will achieve our goal that in the "make our guests feel at home." We are waiting for you on your next visit. cordially Patricia Lozano Restrepo General manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing honey moon

Posted Jan 25, 2017
Was amazing. Hotel staff very kind and food delicious
Comment from Hotel Management
Feb 1, 2017 by Patricia Lozano Restrepo, Hotel Management
Dear Guest Thanks for your comment and your rate. It is important for us to know how our guests are feeling with our services. We will be expecting you soon. Cordially Patricia Lozano General Manager
4 out of 5
Recommended
for Families
by A verified traveler from uruguay

near airport and shopping and restaurants

Posted Jan 21, 2017
Pros: pretty much everything
Location: mall del sol - great shopping and restaurants, plaza del sol for drinks, airport 5 minutes away.
always stay here when going to guayaquil - super location, great service, everything is good every time.
Comment from Hotel Management
Feb 1, 2017 by Patricia Lozano Restrepo, Hotel Management
Dear Joe Thanks for your comment and your rate. It is important for us to know how our guests are feeling with our services. We will be expecting you soon. Cordially Patricia Lozano General Manager