Ratings based on 84 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Very Convenient to Mall del Sol!

Posted May 25, 2017
Pros: The staff, the location
Cons: The food at the convention center wasn't the best
Location: Mall del Sol
The convenience of this hotel to Mall del Sol trumps anything that might not be perfect. Also, the staff is very welcoming and accommodating. If you have 4 people, suggest getting two rooms. We had 4 in one room and almost paid as much as two rooms! The hotel is also one of the closest to the airport. 5 minute ride and you're at the terminal.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

The best in Guayaquil

Posted Apr 29, 2017
Pros: Shuttle drivers, bellmen, front desk, pool, close to airport, good A/C.
Cons: The hotel food is getting better with each visit.
Location: There is a skyway connecting the Mall to the Hotel.
Hands down the best high end hotel in Guayaquil. Close to the airport, the shuttle drivers are amazing. Hotel lobby safe and inviting. Front desk people still smiling ay 1:00am. Bell men remember you from six months ago. They transport, setup, and show you how to work the A/C. All the hot water you need. You must visit the pool.
Comment from Hotel Management
May 19, 2017 by Sheraton Guayaquil, Hotel Management
Dear John, Thank you for taking the time to contact us concerning your recent stay at our Hotel. Your valuable comments will help us to motivate us to keep providing the service that our guests deserve. Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon. If you have any questions, suggestions or additional requests please contact us, we will be happy to assist you. Kind Regards, Pedro I. Serrano General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Consistently Good.

Posted Apr 6, 2017
Pros: Shuttle driver, bellman, hotel staff. Location across the street from the Mall. A covered walk-over bridge connects the hotel to the Mall.
Cons: Nothing
Location: The Mall del Sol is across the street.
The Sheraton Guayaquil is the place to stay. The great service starts at the airport with a shuttle driver who meets you in the terminal, and takes your bags to the van. The van is large and air-conditioned. It's only a five minute ride to the hotel. Curb side bellman load a luggage cart, and wheel it to the front desk. There is usually a short line to check-in. But, there are cold drinks and cookies while you wait. All these services are free of charge, but please tip generously. The rooms are clean and neat. The housekeeping staff are attentive. Plenty of hot water and the A/C is cold. Bottled water in the room is a nice touch. We have stayed there many times. Consistently good.
Comment from Hotel Management
May 19, 2017 by Sheraton Guayaquil, Hotel Management
Dear John, Thank you for your recent visit and kind review. We are thrilled to learn that the entirety of your stay was satisfactory. Thank you for recognizing everything we have to offer from our transfer service, location and our amazing staff. We are glad that you have chosen us for your stay in Guayaquil. We hope to welcome you back soon. Kind Regards, Pedro I. Serrano General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Chile

Sheraton close to the airport

Posted Mar 22, 2017
Ok Sheraton close to the airport and cross street to the mall. Dot expect to much from breakfast very expensive others option around
Comment from Hotel Management
Apr 18, 2017 by Sheraton Hotel Guayaquil, Hotel Management
Dear Carlos, Thank you for your review. Thanks for your kind words about our location Thanks also for your constructive feedback about our breakfast . We always want to know how we can better serve our guests; we appreciate the feedback. We hope you will give us a second chance to receive you at Sheraton Guayaquil. Warm Regards, Pedro Serrano General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2017
Pros: Food
Cons: Prompt attention at front desk, while checking in.
Location: Very good location, a mall jus in front and hotel is 8 minutes.
Nice hotel, breakfast very good and excellent attention at the restaurant.
Comment from Hotel Management
Mar 15, 2017 by Sheraton Hotel Guayaquil, Hotel Management
Dear Anonymous, Thank you for your review! We are happy to learn that you enjoyed your stay. Thank you for your kind words about our breakfast and service. Thanks also for your constructive feedback about our front desk service; we always want to know how we can be better. Please come back and see us again soon. You always are welcome here. Warm Regards, Pedro Serrano General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service and clean rooms

Posted Feb 19, 2017 on Orbitz
I went to Guayaquil for leasure for a couple of days and was very pleased with the hotel overall service including the restaurant service
Comment from Hotel Management
Mar 15, 2017 by Sheraton Hotel Guayaquil, Hotel Management
Dear Anonymous, Thank you for your recent visit and kind review. We are thrilled to learn that the entirety of your stay was satisfactory. Thank you for recognizing everything we have to offer. We are glad that you enjoyed our breakfast. We hope to welcome you back soon. Kind Regards, Pedro Serrano General Manager
5 out of 5
by Greg

Doesn't get much more elegant

Posted Jan 30, 2017 on Hotels
I'm not sure it gets much more elegant at this price. My only caveat is that you are near the airport and mall, so you have the usual chaos of city life to deal with. I've stayed at this Sheraton several times since 2006, and I've never had an unpleasant experience. Highly recommended.
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Dear Greg Thank you for taking the time to contact us concerning your recent stay at our Hotel. Your valuable comments will help us to improve our service each day. Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon. If you have any questions, suggestions or additional requests please contact us, we will be happy to assist you. Kind Regards, Pedro Serrano General Manager
5 out of 5
by Hector

It's a Sheraton. You know what to expect.

Posted Jan 21, 2017 on Hotels
Very good hotel. Spent very little time in it as my trip was a business trip. Evening were great. Meals were also great.
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Dear Hector, Thank you for your recent visit and kind review. We are thrilled to learn that the entirety of your stay was satisfactory. Thank you for recognizing everything we have to offer. We are glad that you enjoyed our meals. We hope to welcome you back soon. Pedro Serrano General Manager
5 out of 5
by Bernie

Convenient luxury w/ special attention to details

Posted Jan 13, 2017 on Hotels
The hotel is relatively new. they have designed with attention to details, for example the shower control is opposite the shower head so you don't get your arm wet when you turn on the water and the towels are within reach from inside the bath tub so you can step out dry and not get water all over the floor! Little details like this mean a lot.
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Dear BERNIE, Thank you for sharing your experience at the Sheraton Guayaquil Hotel through the Guest Satisfaction Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Veronica Benetazzo Quality Assurance Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Alexandria, VA

Perfect hotel

Posted Jan 10, 2017
Great hotel really close to the airport. Very clean, comfortable and steps from the mall
Comment from Hotel Management
Jan 10, 2017 by Sheraton Hotel Guayaquil, Hotel Management
Dear Guest, We are ecstatic to be representing the Sheraton brand to such high a high regard and to have accommodated you during your most recent visit to Guayaquil. Thank you for recognizing everything we have to offer . It is lovely that your experience at our hotel was positive and you felt the desire to share your opinions with us. Kind Regards, Veronica Benetazzo L. Quality Assurance Manager