Ratings based on 206 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel. The breakfast was not worthy.

Posted Apr 19, 2017
Cons: The breakfast
Very nice hotel. Confortable. Next to a mall. The breakfast was not the best. Not worthy.
Comment from Hotel Management
Apr 22, 2017 by Roberto Díaz, Hotel Management
Dear Guest, It is very important for us to know how was your stay with us. Your evaluation will help us to continue providing you a high service that our guests deserves. You were our special guest and we apreciate for choosing us. We read all your comments that you let us and we pledge that we keep going. Best Regards, Roberto Carlos Díaz Lemaitre General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great location close to shopping mall and airport

Posted Apr 8, 2017
Pros: Location, safety, comfort
Location: Please see comment in first paragraph.
I was pleasantly surprised by how convenient is the location of the hotel. Access to the next door mall is through a safe covered corridor so I didn't worry about the rain outside. I was by myself but felt very comfortable walking through the mall and picking up some food to bring back to my hotel room. This is the perfect location if you don't have much time to be in town and you don't know the town. Everything you need is next door, even a movie theater. The hotel has a nice bar. Unfortunately I wasn't able to get a drink because of the "ley seca" (no drinking law) that was in effect around the day of presidential elections. The staff was very friendly and facilitated my early departure; even gave me extra time for check out. For a woman traveling alone this is an excellent hotel.
Comment from Hotel Management
Apr 8, 2017 by Thanks, Hotel Management
Dear Guest, We are grateful for having the time to let us your pleasant comments. It is very important for us to know how was your stay with us. Your evaluation will help us to continue providing you a high service that our guests deserves. We hope to see you soon, fortunately the "ley seca" is every four years, if you have any question, suggestion or additional requests, please contact us, we will be happy to assist you. You are ALWAYS WELCOME! Warm Regards, Roberto Carlos Díaz Lemaitre General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Mar 27, 2017
The reception not so well, food very good, room mmmm not so clean and feel wet all the time
Comment from Hotel Management
Apr 22, 2017 by Roberto Díaz, Hotel Management
Dear Guest, We would like to thank you for your comments and truly apologize for all the inconveniences that you had in our property, I would like to confirm to you that right now we are taking the right measures, our principal goal is that you have a really pleasant stay in our hotel. We really hope to have an opportunity to serve you on a nearby future and demonstrate you that we have fixed our past mistakes. On behalf of our team, thank you very much! Kindest Regards, Roberto Carlos Díaz Lemaitre General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2017
Excellent nice clean very well. I will certainly recommend for others, but if you may includ the breakfast in the cost will be even better!
Comment from Hotel Management
Mar 2, 2017 by Roberto Díaz, Hotel Management
Dear Guest, We are very happy of recieve your comment. We read all your comments that you let us and we pledge that we going to improve. We hope to see you soon. If you have any question, suggestion or additional requests, please contact us, we will be happy to assist you. Warm Regards, Roberto Carlos Díaz Lemaitre General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Ecuador and Canada

Typical airport hotel.

Posted Jan 21, 2017
Pros: This is new and modern hotel - an easy choice for the traveller who wants no complications.
Cons: Soundproofing
Location: Very close to the airport and has a mall attached - safe things to do a d options to the hotel restaurant!
This is a well situated and well appointed hotel. It has a mall with good eateries and safe connections for the traveller who wants a simple stay-over before a flight. It is an excellent choice for mid-week stays BUT if there is a potential of a wedding or other social event being held (we were there on a Saturday) don't expect to sleep well. These folks absolutely love to party and the hotel is not well sound proofed or insulated so the Latin beat permeates through the floors and walls! So if you are good sleeping with earplugs - you will love this place, if not take another choice!
Comment from Hotel Management
Jan 26, 2017 by Roberto Díaz, Hotel Management
Dear Guest, Thank you for taking the time to contact us concerning your recent stay at our Hotel. Your valuable comments about our services and your kind suggestions will help us to motivate us to keep providing the service that our guests deserve. Sonesta Hotel Guayaquil is always at your service. We are looking forward to see you soon. If you have any questions, suggestions or additional requests please contact us, we will be happy to assist you. Kind Regards, Roberto Díaz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Nova Scotia

Great airport hotel

Posted Jan 19, 2017
Pros: Close to the airport with free shuttle. Good price and great facilities.
Cons: The room could be aired out as it was a bit musty.
Location: N/A
We were picked up at the airport at 11:30 in the evening by a friendly driver. Check in was efficient. The room was very nice other than being a little bit musty. The staff were all friendly and helpful. We only stayed one night but overall a very pleasant stay.
Comment from Hotel Management
Jan 19, 2017 by roberto.diaz@sonestaguayaquil.com, Hotel Management
Dear Guest, I was very pleased to read how much you enjoyed your stay with us and I would like to thank you for letting us know how impressed you were with the service you received. Your kind comments are greatly appreciated. Our team read your appreciation and they feel very happy having given you an unforgettable experience. Sonesta Hotel Guayaquil is always at your service. We are looking forward to see you soon. If you have any question, suggestion or additional request, please do not hesitate to contact us. On behalf of our team, thank you very much. Kindest Regards, Roberto Díaz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Monterrey,Mexico

Nice hotel close to the airport

Posted Jan 14, 2017
Greeted by their since I set foot in the property and welcome with a courtesy drink, rooms are functional and confortable and their restaurant has a superb kitchen
Comment from Hotel Management
Jan 19, 2017 by roberto.diaz@sonestaguayaquil.com, Hotel Management
Dear Guest, Thank you for taking the time to contact us regarding your latest experience with us. Your opinion certainly assist us through our continuously process of improvement. Sonesta Hotel Guayaquil is always at your service. We are looking forward to see you soon. If you have any question, suggestion or additional request, please do not hesitate to contact us. Kindest Regards, Roberto Díaz General Manager
4 out of 5
by Janet

Posted Jan 13, 2017 on Hotels
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Estimada Huésped, Esperamos poder contar con su presencia en un futuro cercano, sería un placer volver a servirle. En nombre de nuestro equipo, muchas gracias por evaluarnos. Saludos Cordiales, Roberto Díaz Gerente General
5 out of 5
by A verified traveler

Convenient awesome hotel

Posted Dec 11, 2016 on Hotels
Hotel Sonesta is a great hotel I highly recommend...in few words is awesome..
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Dear Guest, We are delighted to greet you and express our gratitude for preferring the Sonesta Hotel Guayaquil. Thank you for writing us, your opinion certainly assists us through our continuously process of service improvement. . Your comments are extremely important and we are really happy that your experience with us had been be wonderful. We invite you to stay very soon, it will be a pleasure to assist you for any special requirement needed. Always at your service. Kindest Regards, Jorge Gutiérrez General Manager
5 out of 5
by A verified traveler

Fozev

Posted Dec 7, 2016 on Hotels
It was great...
Comment from Hotel Management
Dec 9, 2016 by General Manager, Hotel Management
Dear Guest, Sonesta Hotel Guayaquil is at your disposal and you are always welcome. We hope to see you soon. If you have any question, suggestion or aditional request, please contact us, we will be grateful to assist you. Best Regards, Jorge Gutiérrez Geenral Manager