Ratings based on 84 Verified Reviews

4.1 out of 5
86% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from san jose ca

Nice decor and very comfortable.

Posted Sep 16, 2017
Hotel, staff and location were perfect. Had a great time. A 2-3 block walk to all the neighborhood stores and eateries. Enjoyed the comfort of my room and will be coming back for sure.
4 out of 5
Recommended
for Everyone
by A verified traveler from santa cruz,ca

Hotel Close to town

Posted Aug 2, 2017
We stayed in a creek side room but the creek was dry..Pillows need updating and WiFi is terrible!
Comment from Hotel Management
Aug 7, 2017 by Sunny, Hotel Management
You speak the truth Sarah! We are updating our wifi system on Tuesday the 8th of August and pillows are on their way! You aren't the first to provide this feedback and we are directly in the middle of addressing it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Real Comfort in Guerneville

Posted Jul 19, 2017
Pros: Its comfort and quietude.
Cons: Nothing
Location: Safe environment and very close to all shops and restaurants
Question extra charge to my credit card of $26 which was not explained to me. I bought nothing in the room at the hotel.
Comment from Hotel Management
Jul 30, 2017 by Sunny, Hotel Management
That charge was just your 12% TOT tax for your stay. It is indicated beside the charge on your receipt; I would be more than happy to send you another receipt if you need.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2017
I love the location, so we can walk to town. The staff was nice enough to make up the sofabed for the night for a friend, and were very accommodating. The room was well appointed with glasses, utensils etc.
Comment from Hotel Management
Jul 15, 2017 by Sunny, Hotel Management
So glad you enjoyed your stay, just as must as we enjoyed having you! Be well, safe travels, and visit again soon.
5 out of 5
by Mary Beth

Posted Jun 25, 2017 on Hotels
No ac but great cross ventilation. It cooled down rapidly in the evening.
Comment from Hotel Management
Jul 8, 2017
Thanks so much Mary Beth! It has been getting HOT up here, and we are sorry about that. Climate change is no joking matter! So glad you were able to stay cool and enjoy your stay. Visit again soon!
3 out of 5
by Renee

Needs updating and AIR CONDITIONING!!!

Posted Jun 19, 2017 on Hotels
The rooms need updating. The carpet was in pretty bad shape, and the bathroom was not very clean. The pool tile was all broken in places and the pool needs to be replastered. The worst thing about the stay was the lack of air conditioning. It was 105 when we were there and the temperature in our room was 97 degrees. I would have never booked a room had I known there wasn't any air conditioning, ridiculous!!
Comment from Hotel Management
Jul 8, 2017
Wish upon wish climate change was a hoax. Unfortunately, this heat is a direct result of our impact on our environment. 105 in a heavily wooded coastal region!? Flabbergasting. Thanks so much for the other feedback though, as that is something I can enact tangible change on right now. I will bring this to my housekeeping staff and have it addressed by your next visit.
4 out of 5
by Colleen

Wedding party

Posted Jun 18, 2017 on Hotels
We attended a family wedding nearby, so didn't spend much time at the hotel. We arrived before check in and needed to change for the wedding. We were told that if our rooms weren't ready they would let us into the spa so we could clean up from our travels and change. Turned out our rooms were ready, so we were able to settle in before leaving. Our room was spacious and the bed very comfortable. The coffee provided was very good. We were able to tour the grounds before leaving the next morning. Extremely well groomed and beautiful.
Comment from Hotel Management
Jul 21, 2017
That coffee is roasted locally! Big River Coffee Co. We are so pleased you enjoyed your stay! Visit again soon, wedding or no!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Leandro, CA

Nice inn and spa

Posted Jun 7, 2017
Pros: The rooms, the grounds and the spa. Also, it was located in a great area.
Cons: The bed.
Location: There really isn't much to do there. There aren't a lot of restaurants in the area so it was kind of hard finding something to eat.
We had a very nice stay. We especially liked the spa treatment. The grounds were just lovely. My only really issue was the bed. It was not very comfortable. It was very hard for me to get comfortable in order to sleep. But otherwise the room was fine.
Comment from Hotel Management
Jun 10, 2017 by Sunny, Hotel Management
Sharon, I am so sorry you didn't enjoy the bed! I understand; I personally need a very firm mattress and ours tend to be on the plush side. We are so glad you enjoyed your spa experience! We pride ourselves on the knowledge and professionalism of our therapists; very glad they did not disappoint! Thanks again for choosing West Sonoma Inn and Spa for your stay. We look forward to seeing you again in the future!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 6, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 5, 2017 on Hotels