Ratings based on 52 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Beautiful hotel in peaceful location stunning view

Posted Jan 10, 2017
Pros: Loved everything about it, especially the lounge area with the coal fire. So cosy and peaceful.
Cons: Nothing
Location: Stunning location, short walk from town, lots of cobbled streets with little cafe's and boat trips to nearby islands, cliff top walk nearby
Loved my stay at the Best Western. The staff couldn't have been more helpful, the room was spotless, the hotel is in a peaceful location with stunning views out over Castle Cornet. The pool was lovely. I would definitely return.
Comment from Hotel Management
Jan 11, 2017 by Gennaro Festivo, Hotel Management
Thank you for taking the time to review our hotel on Expedia after your recent stay. I am delighted to read that overall you had an enjoyable stay with us and you were satisfied with the hotel facilities and the service provided. I am glad to hear that you especially liked the view over the harbour. Thank you also for mentioning the team friendly, I will be delighted to pass it on to them. Thank you once again for choosing to stay at our property and we look forward to your return. In the meantime please do not hesitate to contact us again if there is anything we could assist with. Kind Regards Gennaro Festivo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Homely but Elegant

Posted Nov 30, 2016
Lovely building - high ceilings, large windows with distance sea views and well tended fire in the drawing room. Nice atmosphere, Slight neg is having to go outside to another building for the bar, dinner and breakfast but the food did make it worth while.
Comment from Hotel Management
Dec 2, 2016 by Gennaro Festivo, Hotel Management
Thank you for taking your time to review our hotel on Expedia. I am delighted to read your great comments and to learn that you had an enjoyable stay with us. I am also pleased to hear that the food lived up to your expectation. I am sorry for any inconvenience you experienced regarding the access to our restaurant building, for your future stay I would like to recommend the use of our underground tunnel, which was built to link the two building. I am sorry if this has not been brought to your attention. At the same time I am glad to hear that the food and service made up for it. We do appreciate you being our guest and we look forward to welcoming you back to BEST WESTERN Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager
5 out of 5
by A verified traveler

The Best in Guernsey

Posted Nov 15, 2016 on Hotels
We have stayed the Hotel De Havelet twice now and wouldn't stay anywhere else. The rooms are always very clean and well decorated with all the amenities that you could need. Located a short walk from St Peter Port means that its a lovely walk into town. The staff are always doing everything that they can to make your stay even more pleasant. I really couldn't recommend this hotel enough.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Hotel

Posted Oct 31, 2016
Great staff - obliging and friendly. Rooms were pleasant and quite large. Went with my son and we both enjoyed 2 excellent meals in the restraunt. We would stay there again.
Comment from Hotel Management
Nov 2, 2016 by Gennaro Festivo, Hotel Management
Thank you for your sharing your experience here on Expedia. It was a pleasure to have you as our Guests and I am pleased to read that overall you had an enjoyable stay with us. I am also pleased to hear that you found the team very helpful and it will be my pleasure to share your kind compliments with each member of staff. I can assure you they will also be delighted to hear it. Thank you once again for being our Guest and for your recommendation. We hope to have the opportunity to welcome you back to BEST WESTERN Hotel de Havelet in the future. Kind Regards Gennaro Festivo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful, pleasant stay in a welcoming setting

Posted Oct 25, 2016
Pros: The staff in the hotel and restaurant were more than helpful and accommodated all of our needs
Cons: Nothing, we loved all of the areas. You can't fault the location or staff. They had a nice common room with a fireplace.. The mood was ver cottage like.
Location: Location was great. Close to the downtown area and they offered a free shuttle to downtown area.
Comment from Hotel Management
Oct 27, 2016 by Gennaro Festivo, Hotel Management
Thank you for your sharing your experience here on Expedia. It was a pleasure to have you as our Guests and I am pleased to read that the hotel has exceeded your expectations in all areas and you have enjoyed your stay. I am also pleased to hear that you found the team very helpful and it will be my pleasure to share your kind compliments with each member of staff. I can assure you they will also be delighted to hear it. Thank you once again for being our Guest and for your recommendation. We hope to have the opportunity to welcome you back to BEST WESTERN Hotel de Havelet in the future. Kind Regards Gennaro Festivo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Posted Oct 17, 2016
Pros: The friendly helpful staff, swimming pool,delicious food and spotlessly clean facilities
Location: Good location and free minibus to save using the car
Excellent amenities and friendly helpful staff-great food
Comment from Hotel Management
Oct 18, 2016 by Gennaro Festivo, Hotel Management
Thank you for your time and effort to share your recent experience here on Expedia. I am pleased to hear that you had a comfortable stay and the hotel lived up to your expectations. I am delighted to learn that you found the staff welcoming and friendly, and they left a positive impression with you during your stay. We very much appreciate your kind compliments regarding the food and service too, and would like to say thank you on behalf of the whole team. Please do not hesitate to contact us again when planning your next visit to Guernsey. It would be our pleasure to be of your service in the future. Kind regards Gennaro Festivo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Devon, UK

Amazing hotel

Posted Oct 7, 2016
Lovely hotel, 5 minute walk into town. Close to restaurants, shops and everything you could need.
Comment from Hotel Management
Oct 8, 2016 by Gennaro Festivo, Hotel Management
Thank you very much for reviewing our property on Expedia. It was a great satisfaction to have you as our Guest and I am pleased to read that you had an enjoyable stay with us. Please let us know if you require any assistance in the future and we look forward to welcoming you back to BEST WESTERN Hotel de Havelet. Kind Regards Gennaro Festivo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Stylish and comfortable

Posted Sep 25, 2016
Excellent hotel: attentive staff, beautiful decor, delicious food and one of the cleanest hotels I have ever stayed at. Pool is an added bonus!
Comment from Hotel Management
Oct 3, 2016 by Gennaro Festivo, Hotel Management
Thank you for your great comments and for posting it on Expedia! It was a great satisfaction to read that you had a comfortable stay and that the hotel facilities lived up to your expectations. Your kind compliments regarding the service are also much appreciated. It will be my pleasure to share your feedback with the entire team, which I am sure they all will find very rewarding. We hope to have pleasure to welcome you back to BEST WESTERN Hotel de Havelet for another memorable stay. Kind Regards Gennaro Festivo General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautifully maintained hotel

Posted Sep 4, 2016
Highly attentive staff. Excellent restaurant with beautiful view over the harbour. Original building so no lift. Lovely gardens - very peaceful. Indoor pool and facilities well maintained.
Comment from Hotel Management
Sep 7, 2016 by Gennaro Festivo, Hotel Management
Thank you very much for reviewing our property on Expedia. It was a great satisfaction to read that you had a lovely stay with us and enjoyed our tranquil gardens and the swimming pool. We do appreciate your kind compliments regarding our staff too and it will be my pleasure to share your feedback with my team. Thank you once again for your recommendation and we are looking forward to welcoming you back to BEST WESTERN Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Co. Durham, UK

First Class

Posted Sep 1, 2016
Pros: Staff, location, great food and service in both the contemporary restaurant and the more formal traditional restaurant, the pool.
Cons: Airport shuttle would be helpful
Location: Walks , great public bus service, cheap single price ticketing, no need to rent a car, beaches, St Peter Port, Trinity Church evening worship.
A great hotel in a convenient location in Guernsey. All the staff were simply outstanding, from the looby desk, to the room service to the restaurant staff. Always incredibly friendly and extremely helpful. The views over the harbour from the car park and restaurant and breathtaking. The complimentary tour of the island by Bobby, driving the hotel minbus was great. He is a mine of fascinating facts about the island. Similarly the bicycle tour led by Attila the restaurant manager was great way to enjoy Guernseys back lanes and access some remote locations. He will adjust the pace and distance to the ability of those on the tour! The hotels location half way up a fairly steep hill could be a difficult for some. No problem for those who are relatively fit and able to tackle hills but a challenge for those who struggle with hills. The hotel does run a shuttle to and from the town centre though. The views around the island are stunning and there are some excellent beaches and great walks of varying dgrees of difficulty. Plenty of restaurants around the island and plenty to do. We benefited from great weather so didn't visit too many attractions. We did visitcastle Cornet and the Guersney tapestry exhibition which both exceeded our expectations. All this made for a very momorable holiday.
Comment from Hotel Management
Sep 4, 2016 by Gennaro Festivo, Hotel Management
Thank you for your detailed review and sharing your experience with other Expedia site readers. It was great satisfaction to read that we have contributed to making your holidays so memorable. We do appreciate all your kind words. I am pleased that you have enjoyed both the bike and the bus tours! Thank you especially for the compliments regarding our staff. It will be my pleasure to share your feedback with the whole team, which I am sure they all will be delighted about. Thank you once again for being our Guest and for your recommendation. We hope to have the opportunity to welcome you back to BEST WESTERN Hotel de Havelet in the near future. Kind Regards Gennaro Festivo General Manager