Ratings based on 148 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Leeds UK

Luxurious hotel close to main town centre

Posted Sep 25, 2016
Pros: The friendly and very helpful staff. The atmosphere is just right. The excellent food. The lovely heated pool.
Cons: The rooms are a little small, but its understandable on a small island
Location: Ideal for town centre shopping, pubs and restaurants. Also easily walking distance to ferry ports and trips to neighbouring islands
Delightful stay. We have been before and will certainly go again.
3 out of 5
by A verified traveler from UK

Grand hotel

Posted Sep 20, 2016
Pros: the staff were excellent
Location: location great
very small `room seemed like as we had a deal they had given us the smallest room possibe
4 out of 5
by A verified traveler

luxury experience

Posted Sep 1, 2016
Pros: great breakfast, extra's in the room, turndown service, helpfulness of staff.
Location: perfectly placed in town a short 5 mins walk from the shops and restaurants
Hotel rooms and itself is richly appointed. Everything you may want (for a cost of course) is available. Felt very safe and welcomed as a guest. Staff go out of their way to help and advise. Old fashioned colonial English experience with a modern jacket...but in a very tasteful and up to date way. Loved it.
5 out of 5
by A verified traveler from Pontypridd

Top class

Posted Aug 29, 2016
Staff are wonderful and make the hotel so good everything from breakfast to nightcap last time at night is top class
5 out of 5
by A verified traveler from London

Five Star Experience

Posted Aug 27, 2016
Pros: Location and facilities.
Cons: Breakfast service was a bit haphazard.
Location: A few minutes walk from many places of interest, shops and great dining.
A great place to stay for a 4 night visit to the island of Guernsey. The staff were great and couldn't do enough when asked. Room (Queen size) was a little on the small side, I thought. Occasional longer than expected waits for breakfast. Location was great and very handy for some great places to eat.
4 out of 5
by A verified traveler

Great location and service

Posted Aug 20, 2016
Staff couldn't be more accommodating. Food was excellent including curry restaurant. Standard double room was too small for four nights as kept tripping over each other. overall great place to stay.
5 out of 5
by A verified traveler

Close to all restaurants and marina .

Posted Jul 17, 2016
Pros: Everythind
Cons: None
Location: Near to marina ,quiet ,lots f nice restaurants near and a good bus service to anywhere in the island for a minimal charge, not worth hiring a car
Hotel excellent,staff eager to please and food very good .would recommend to friends
5 out of 5
by A verified traveler from Solihull England

All round excellence

Posted Jun 14, 2016
Pros: The level of service, the style of the hotel and staff excellence.
Cons: Nothing
Location: Lots of restaurants and bars. Trip round the island by local bus was a bonus Guernsey Peal is a must visit for the ladies.
Warm and friendly welcome with an efficient check-in. Lovely room which was spotless and well appointed just slightly small but that can't be helped it was the style of the hotel which won the day very luxurious. The Restaurant staff were great excellent service and served superb food. Nothing was too much trouble for the staff in all areas of the hotel it was just how a top hotel should be. This was our second visit, the first being four years ago - we were impressed then and it just gets better. Highly recommended.
5 out of 5
by Jean-Marc from Caen

Posted Jun 7, 2016 on Hotels
tres bel hotel, plein de charme avec un personnel aimable et attentif. Chambre trop petite. television en panne le 1er soir, dommage.
5 out of 5
by A verified traveler from WA7

Nice hotel, very friendly staff

Posted Jun 3, 2016
Pros: Very clean
Location: Lovely location just back from the harbour with local shops two minutes walk from the hotel
Lovely holiday to Guernsey. Hotel ideally located just back from the harbour