Dear Wim,Thank you for taking the time to share your feedback on your recent stay at the Duke of Richmond. We appreciate your positive comments regarding the upgraded and spacious room offered at a reasonable price. We are glad to hear that you found the rooms and general areas comfortable and somewhat quirky.Thank you bringing to light your experience you had during breakfast, we will look at our layour and see how we can improve to make it more spacious..We apologize for any inconvenience caused by the limited parking spaces. As you mentioned, parking in Guernsey can be challenging, however all parking is free. I understand how the parking clock may take some time to get used to. We will look at ways to improve parking more effectively We are pleased to hear that the hotel's location was convenient for you, with a short walk to the waterfront. We understand that the uphill return may be challenging for some guests, and we appreciate you highlighting this for others to consider.Thank you for choosing the Duke of Richmond, and we are delighted that you enjoyed your stay with us. We strive to provide good value and a pleasant experience for all our guests. We hope to have the opportunity to welcome you back in the future.Kind Regards,Díarmaíd McDermottResident Manager

Dear Vickie,Thank you so much for taking the time to leave a stellar 5/5 review on your experience you had with us here at the Duke of Richmond.It would lovely to welcome you back in the near future. Kind Regards,Díarmaíd McDermottResident Manager

Dear Guest,Thank you for taking the time to leave a review on your experience you had with us here at the Duke of Richmond. Also thank you for recommending us to future bookers. We appreciate your positive comments about the excellent staff and their attentive service. We also take note of your observation regarding the layout and furniture in the room, and we apologize for any inconvenience caused. It's great to hear that you enjoyed the superb breakfast choices and quality. We understand that the evening meal and drinks were on the expensive side, and we appreciate your feedback on this matter. We're glad to hear that you found the heated pool and surrounding area to be of high quality. It's wonderful that you had the opportunity to visit Cobo Bay and Sark, and we appreciate your recommendation of these day trips. Lastly, we're pleased to hear that you found the local buses to be cheap and reliable, eliminating the need for a car. We're delighted that you had a relaxing and enjoyable stay overall. We hope to welcome you back in the near future.Kind Regards,Díarmaíd McDermottResident Manager

Dear Shirley,Thank you for taking the time to share your review following your recent stay at The Duke of Richmond Hotel.I am so pleased to read that you had a wonderful time at our hotel. We take pride in our service and attention to detail, and I am thrilled you found our service to be of high standards. I have shared your feedback with my team this afternoon and it made us all very proud! It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Kindest Regards,Díarmaíd McDermottResident Manager

Dear Angela,Thank you for taking the time to share your review following your recent stay at The Duke of Richmond Hotel.I am so pleased to read that you had a wonderful time at our hotel. We take pride in our service and attention to detail. I have shared your feedback with my team this afternoon and it made us all very proud! It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Kindest Regards,Díarmaíd McDermottResident Manager

Dear Bernadette,Thank you for taking the time to share your review following your recent stay at The Duke of Richmond Hotel.I was so pleased to read that you enjoyed staying with us.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future for another occasion.Kind regards, Gareth ByrneGeneral Manager

Dear Charles,Thank you for taking the time to share your review following your recent stay at The Duke of Richmond Hotel.I was so pleased to read that you enjoyed staying with us in particular the food and lovely staff, and I have shared your feedback with my teams today which was gratefully received.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future for another occasion.Warm regards, Gareth ByrneGeneral Manager

Dear Alan,Thank you for taking the time to share your review following your recent stay at The Duke of Richmond Hotel.I was so pleased to read that you enjoyed staying with us and enjoyed the Hotel. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future for another occasion.Kind regards, Gareth ByrneGeneral Manager

Dear Sarah,Thank you for taking the time to share your review following your recent stay at The Duke of Richmond Hotel.I was very pleased to read that you enjoyed staying with us and enjoyed a spacious room and the food was excellent. It was also wonderful to hear that our staff were attentive and friendly and we look forward very much to welcoming you back in the future for another occasion. Kind regardsGareth Byrne, General Manager

Dear Sir/Madam,Thank you for taking the time to share your review following your recent stay at The Duke of Richmond Hotel.I was so pleased to read that you found our staff helpful, and enjoyed the food and lovely rooms. I have shared your feedback with my teams this afternoon which was gratefully received.It was our pleasure to have hosted you, and we look forward to welcoming you back to the Duke of Richmond again soon.Warm regards, Gareth ByrneGeneral Manager

Dear Jack,Thank you for taking the time to share your review following your recent stay at The Duke of Richmond Hotel.I am so pleased to read that you found our staff friendly and your party were treated well. I have shared your feedback with my teams this afternoon and it made us all very proud to be part of the team at the Duke of Richmond Hotel.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Warm regards, Gareth ByrneGeneral Manager

Dear Rob,Thank you for taking the time to share your review following your recent stay at The Duke of Richmond Hotel.I am pleased to hear that the Penthouse Suite worked for your requirements and that our staff were friendly and accommodating.I was sorry to hear that your comfort was compromised, and you found the pillows not to your preference.Thank you for expressing your disappointment with the breakfast service and for bringing the matter to my attention. I will be sure to address this with the teams to ensure this does not happen again. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future for another occasion, when I hope you will find the experience much improved.Kind regards, Gareth ByrneGeneral Manager

Dear Sarah,Thank you for taking the time to share your score following your recent stay at The Duke of Richmond Hotel.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future for another occasion.Kind regards, Gareth ByrneGeneral Manager

Dear Robert,Thank you for taking the time to share your review following your recent stay at The Duke of Richmond Hotel.I was so pleased to read that you found our reception staff helpful, and I have shared your feedback this with them this afternoon which was gratefully received.Currently on island all hospitality-based employment is unfortunately suffering with staffing issues, although this does not excuse the disorganisation disappointing service and wait times that you experienced during your stay. I have raised concerns with my teams regarding your feedback and we will certainly improve going forward. Service charges are applied in all hospitality venues on island; however, these are optional and can be deducted on request at the time of payment. I am sorry that you felt the food was below standard and I have spoken with our Head Chef about reviewing the menu going forward but thank you for your feedback regarding this.Please accept my sincere apologies for the overall disappointment and I hope you will give us the opportunity to welcome you again in the future.Kind regards, Gareth ByrneGeneral Manager

Dear Sarah,Thank you for taking the time to share your review following your recent stay at The Duke of Richmond Hotel.I was so pleased to read that you enjoyed staying with us, and I have shared your feedback with my teams this afternoon which was gratefully received.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future for another occasion.Kind regards, Gareth ByrneGeneral Manager

Dear Benhilda,Thank you for taking the time to share your review following your recent stay at The Duke of Richmond Hotel.I am pleased that our reception and waiting staff were welcoming and friendly, however was sorry to learn that you had experienced issues with the food during your stay. I will be sure to address this with the kitchen teams to ensure this does not happen again. Thank you for your comments and for bringing the matter to my attention. Please accept my sincere apologies for the disappointment, and I hope you will give us the opportunity to welcome you again in the future when I hope you will find the experience much improved.Kind regards, Gareth Byrne,General Manager

Thank you for taking the time to share your score following your recent stay at The Duke of Richmond Hotel.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future for another occasion.Kind regards, Gareth ByrneGeneral Manager

Dear Christopher,Thank you for taking the time to share your score following your recent stay at The Duke of Richmond Hotel.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future for another occasion.Kind regards, Gareth ByrneGeneral Manager