Ratings based on 237 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice resort, no beach

Posted Sep 14, 2017
Pros: It's a nice, scenic resort with great staff.
Cons: The pool situation is a headache and the noise from the breakfast restaurant is a problem. Unless you advise housekeeping, the sheets are not changed.
Location: The hotel is next to a small town with some restaurants, nothing else. The resort is located in the middle of nowhere, unless you have a car...
Nice hotel, but its not a "beach resort". It's located by the ocean, but you have to walk out of a locked gate and across the boardwalk to this very small rocky beach. It's a "locals" type of a beach and not a resort type you would expect based on the hotels description. The restaurants are overrated and overpriced for the food provided. The town of Alcala is a 5 minute walk and has numerous restaurants that are much better in taste and price. I don't mind paying for food, but the hotel has to do better as far as quality. our room was located close to the restaurant that serves breakfast and the noise of waiters and dishes being banged starts at 6:45 in the morning. If you are an early riser it's fine, but you can't get any sleep after that. The pools are nice, but it's a problem getting a spot close to it unless you wake up with the before mentioned waiters and attempt to reserve a lounge by the pool. The lifeguard told us that we can not reserve before 10:00 am, but after, it's all taken. When you do find a spot, you feel like being a sardine in a can, everyone is too close to each other. It was a very frustrating experience planning the pool every day. Great staff that are very friendly and helpful, but very little English. Overall a nice experience.
4 out of 5
by Ching Yee Rita

Big and kids friendly hotel

Posted Feb 6, 2017 on Hotels
Helpful staff, big rooms, unfortunately room located too far away from main building, need to walk quite a bit and easy to lost your way back to room
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Dear guest, Thank you for sharing your comments with us through Expedia! We are glad to know that that the service provided by our team was to your liking. In addition, we appreciate your compliment on our rooms' size, although we would like to highlight that our rooms are located around different facilities, and shall you have any comment regarding your room's allocation, our front desk team will do their best to accommodate your needs. We hope to welcome you soon to Tenerife. Kind regards, Álvaro Cons RedGlove Service Manager
5 out of 5
by A verified traveler

Highly recommended

Posted Dec 1, 2016 on Hotels
Just a perfect get away
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Dear guest, Thank you for your positive words regarding your experience at Gran Meliá Palacio de Isora! We hope to welcome you back soon. Kind regards, Álvaro Cons RedGlove Service Manager
5 out of 5
by A verified traveler

Amazing resort

Posted Nov 29, 2016 on Hotels
Absolutely amazing place. The resort is flawless and we received the best service we could imagine.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Dear guest, Thank you for choosing our resort for your holiday. We are truly delighted to know taht the service provided by our team exceeded your expectations. We hope to welcome you to Tenerife very soon. Best regards, Álvaro Cons RedGlove Service Manager
5 out of 5
by Dorothy

Posted May 21, 2016 on Hotels
Comment from Hotel Management
Jul 23, 2016 by Paula Forero, Hotel Management
Dear Ms. Dorothy, Thank you for your positive rating of Gran Meliá Palacio de Isora at Hotels.com. We are truly delighted to know that you enjoyed a lovely holiday. We are looking forward to welcoming you to Tenerife. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Great entertainment and layout but lousy food.

Posted May 4, 2016
The mini club and kids pool and nightly entertainment was too good. But we were disappointed with the food. Also has access to a nice sea front which has a nice small black sand beaches about 200 meters to the right. Rooms are not the most modern ones are not too great.
Comment from Hotel Management
May 4, 2016 by Álvaro Cons - Red Glove Service Manager, Hotel Management
Dear Mr. Rahul, Thank you for sharing your comments at Expedia. We regret if your latest experience with us did not meet your expectations completely and we will keep working in the aspects you mention to be able to fully satisfy our guests. Nevertheless, we are glad to read that our miniclub and entertainment program was to your liking. We hope to welcome you soon to Gran Meliá Palacio de Isora. Kind regards, Álvaro Cons Red Glove Service Manager
5 out of 5
Recommended
for Couples
by David22

Relaxing couple vacation

Posted Feb 24, 2016 on Ebookers
The hotel had expensive meal options, aside from the ample breakfast offered, which we enjoyed in a variety of settings. Rather than the meal plan on offer within the big complex, we opted instead to go to restaurants in town. It was within a 10 minute walk, high quality, and much more reasonably priced. The hotel rooms were large and comfortable. WiFi quality was good, though it would have been better if one didn't have to go through a daily ritual of reconfirming the userid and password in a web form to unlock access (again).
4 out of 5
Recommended
for Everyone
by A verified traveler from Germany

Very good, but....

Posted Feb 22, 2016
Pros: Everything- A lot to do, the beach Promenade was well conceived and maintained. There were two smaller black sand beaches within walking distance.
Cons: The hotel is eight years old and starting to show signs of wear. It is well maintained however, and looks very clean.
Location: Two black sand beaches, two ocean pools (bring surf shoes), several Tapas restaurants (some require reservation), town square within walking distance.
The room was well appointed and in very good repair. Everything functioned as it should. The bed was firm and comfortable, but not all too stable for active adults.... The beds moved. We didn't spend too much time in the room, as we were underway most of the time. The service was amazing, from the bell staff to the room service. A little known fact is the green option- you can save 20 euros off your room service bill by asking for the green option- this means they don't service your room for a day and you earn 20 euros- not a problem if you reuse towels and make your own bed... The balcony was small but cozy and screened from the freshwater pool (we were right next to it) by the vegetation. The infinity pool is a huge saltwater pool. This was unexpected and pretty unique. Now for the not so good- It took a couple of tries to get a working water cooker (3, to be exact). The safe stopped working and I had to call the desk to get it fixed. There were two shower heads- a hand held and a "rainfall" head- The upper shower head was pointed the wrong way and the bath got flooded until we figured out that you have to point the stream to the back of the shower. Ice for drinks costs 2 euros. There is a dress code for some of the bars in the hotel (Slacks and a collared shirt, no sandals) so if you want to enjoy the hotel amenities at night bring appropriate clothes. The town is close by, but small with little (aside from restaurants) nightlife. The Hotel had a full program.
Comment from Hotel Management
Feb 29, 2016 by Álvaro Cons, Hotel Management
Dear Mr. James, Thank you for sharing your comments with the travelers at Expedia. We are glad to know that you enjoyed an overall pleasant experience at our resort and we appreciate your compliments on our facilities and service. We hope to welcome you soon to Gran Meliá Palacio de Isora. Kind regards, Álvaro Cons - Red Glove Service Manager
5 out of 5
by Leonid

This traveler left a rating score only Posted Dec 16, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from SF

Outstanding resort and great value

Posted Nov 17, 2015
We made a last minute decision to go somewhere warm in Nov. with nonstop access from London. Great choice! The resort was at capacity but it's so well laid out that we never waited in line due to excellent service. Gorgeous grounds. Several top restaurants--Duo and Market Grill were memorable. Spa has odd policy where they don't supply bathrobes and you can't automatically use the saunas when you book a service. Sushi restaurant had snooty service. But all else was superb!