Ratings based on 258 Verified Reviews

4.1 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from San Jose, CA

Convenient hotel but getting old

Posted Nov 25, 2017
Pros: Convenient location. Walking distance to the famous elephant park. Sun Moon pagoda park near by too. Many local eating place nearby.
Hotel walking distance to the famous elephant park. Nice Sun Moon pagoda park near by too. Many local eating place nearby. However, hotel is getting old and showed in the bathroom shower. There are also different kind of noise compared to other hotels. They gave us a supposedly quiet room back facing the garden and away from elevator but we heard Karaoke singing till about 11PM. In the morning we kept on hearing clinking noise of cutlery hitting plates from the front door facing the atrium with the buffet breakfast.
Comment from Hotel Management
Dec 24, 2017 by Elena Peng, Hotel Management
Dear guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your room experience did not meet your expectations, please allow me to express my sincerest apologies. And currently,our hotel is upgrading decorate gradually. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great location and view

Posted Oct 28, 2017
Pros: The hotel is located centrally with closeby shopping with great views of the river and the mountains. Cannot ask for more with friendly staff and nice
Cons: I believe some of the rooms are older but we stayed in newer rooms so they are better equipped.
Location: Closeby shopping, close to some scenic areas, nice view of the river.
There were 10 of us in the group, checkin was quick, friendly staff at the counter, centrally located with shopping nearby, great views of river and mountains. Fantastic night lights.
Comment from Hotel Management
Nov 20, 2017 by Elena Peng, Hotel Management
Dear guest, Thank you for sharing this excellent review of your stay at The Sheraton Guilin Hotel. I am very pleased to see that you had a fantastic stay and I will be sure to share your lovely comments with the whole of my team. On behalf of the whole team here at the Sheraton Guilin Hotel we hope to welcome you back in the very near future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location.

Posted Oct 27, 2017
Location is fantastic. It was all good until they let the lobby be used as a Chinese wedding banquet with too many tables and loud announcer that echoed through the whole building. I complained to the manager, and they offered to give me a different quieter room (too late) and sent a complimentary tray of fruits. But they should not impose this on all the guests, period. The concierge seems to be missing lots of time.
Comment from Hotel Management
Nov 20, 2017 by Elena Peng, Hotel Management
Dear guest , Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your room experience did not meet your expectations, please allow me to express my sincerest apologies. I have already sent this information to Hotel General Manager, we will strictly control the banquet time limit and volume.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.
2 out of 5
by A verified traveler from New Zealand

Disappointing

Posted Oct 11, 2017
The hotel is too old and is in desperate need of refurbishment. The staff were cold and the breakfast was disappointing. The upside is the great location and a tours desk which offered a good selection of activities at reasonable prices. The hotel was running multiple weddings while we were there. This involved the entire lobby being taken over for a wedding reception and all the entrances being dominated by photographers. It made you feel like you were intruding just by being there.
Comment from Hotel Management
Nov 20, 2017 by Elena Peng, Hotel Management
Dear guest , Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your room experience did not meet your expectations, please allow me to express my sincerest apologies. I have already sent this information to Hotel General Manager, we will keep improving our banquet arrangement and hardware-updating. And currently,our hotel is upgrading decorate gradually. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.
4 out of 5
by A verified traveler

Standard international chain hotel

Posted Oct 7, 2017 on Hotels
Hotel in a good location. There was some very noisy construction going on in reception while I was there, which due to the design with the restaurant and club lounge open to the reception area was noise that couldn't really be got away from. Odd cocktail hours for the club lounge (4-6) and consequently pretty empty
Comment from Hotel Management
Nov 24, 2017
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.
4 out of 5
by MOON WHAI

Couple holidays

Posted Sep 15, 2017 on Hotels
The hotel is quite old although well maintained. If you wish to stay at room with river view, make sure you request for highest floor otherwise you will be looking at trees only. Facilities do not concur with 5 star rating as there's only a miserable sauna. Buffet breakfast also not up to marks as not enough spread. Staff service is just excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Decent and comfortable.

Posted Sep 14, 2017
Pros: Location, Reservation Staff - Multiple languages.
Cons: Hopefully Sheraton's Reservation System and Platform can be combined with Marriott as soon as possible, since I am an employee under Marriott.
I chose this hotel as a gift for my parents as they were visiting Guilin. The location is very centralized and is convenience to access main shopping district. They were happy with their stay and enjoyed having a room view facing the river. Alin Li from Reservation Department has been a great help through the entire reservation process, I will definitely recommend Guilin Sheraton again if my parents or myself would ever visit Guilin in the near future.
4 out of 5
by Caren

Nice rooms and great location!

Posted Aug 31, 2017 on Hotels
We did 2 overnight stays at the Sheraton Guilin on our way to and from Yongshuo. Our rooms on both occasions were very large and clean with a nice view of the river. We had the concierge arrange a taxi van to take us to the airport, which he did, however the staff at the hotel didn't seem to have a record of it. It was all a little confusing. That being said, the hotel is very clean and the location is terrific. There's great food stalls behind the hotel and a pedestrian shopping street.. Also, a great Indian restaurant for a change of pace.
3 out of 5
by Ravi Kumar

Great location - not so great rooms

Posted Aug 8, 2017 on Hotels
The hotel was nice in terms of amenities but the room was not up to a 5-star hotel. First day found that the shampoo bottle was filled with just water. Toilet flush was stuck, called service team thrice and they came and fixed three times. I was then tired off the problem and requested a room change and that did not happen until the next day. Meanwhile, we were offered a dirty room on the same floor to use the restroom. To be fair, the hotel staff were friendly and courteous and were helpful throughout. May be the hotel was really full that day but I did not expect that kind of a room in a Sheraton. Hotel location was awesome..right in front of the Li river and next to a huge market and tons of restaurants and street food.
5 out of 5
by David

Explore Guilin

Posted May 30, 2017 on Hotels
Nice clean hotel, friendly welcome. We were only there one night but its a good base from which to explore Guilin.