Ratings based on 312 Verified Reviews

4.1 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jun 11, 2019
Poor w i F i at room
Comment from Hotel Management
Jun 14, 2019 by Online Sales Manager, Hotel Management
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
3 out of 5
by A verified traveler

Posted Apr 3, 2019
No comments on this particular inquiry , very compatible with others hotel in Guilin and surrounding area, with the exception is prices a bit more than other
Comment from Hotel Management
Apr 30, 2019 by online sales manager, Hotel Management
Dear guest, Thank you for your stay and spending time to share your feelings with us. We are glad to hear that you enjoyed our location. Regarding your room experience, we would like to express our sincere apologies for not being able to meet your expectations on this occasion, we do have plan to refurbish whole hotel.Thank you for taking the time to share your thoughts regarding this issue. Hope that you will give us the opportunity to better serve you in the near future!
5 out of 5
by A verified traveler

Great Location! Nice Hotel!

Posted Feb 27, 2019 on Hotels
I really enjoyed this hotel. The location was perfect, and the staff were nice. The hotel was very clean and comfortable. The restaurant was not overpriced and the staff were friendly. The food was just ok, but I ordered Western food so they just weren't as good at making that. It was right in the middle of the town with easy walking to the sights and the theater. There are many tourist offices (like more than 10+) within walking distance to this hotel, so don't be sold on the tours at the hotel--you can get more choices for a better price by booking down the road. Shop around for the best deal and for the best times for what you are looking for.
Comment from Hotel Management
Mar 1, 2019 by Online Sales Manager, Hotel Management
Dear valued guest, Thank you for your stay and spending time to share your feelings with us.We are happy to hear your satisfaction about our location and service. However,I can certainly see we failed at western food that did not meet your expectations.I sincerely apologize and we will diligently make every effort to improve these points you mentioned. Thank you once again and we look forword to welcoming you back to our hotel in the future!
5 out of 5
by A verified traveler

Excellent A+++

Posted Feb 22, 2019 on Hotels
Nice area right in the center.
Comment from Hotel Management
Feb 26, 2019 by Online Sales Manager , Hotel Management
Thank you for sharing this wonderful review! We are very pleased to hear that you had an enjoyable experience with us! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!
3 out of 5
by A verified traveler

Posted Jan 20, 2019
Comment from Hotel Management
Jan 25, 2019 by Online Sales Manager , Hotel Management
On behalf of the whole team here at the Sheraton Guilin Hotel we hope to welcome you back in the very near future!
4 out of 5
by A verified traveler

Very kind receptionist

Posted Jan 17, 2019 on Hotels
Miss Candy Hu at the front desk was very kind and helpful.
Comment from Hotel Management
Jan 20, 2019 by Online Sales Manager, Hotel Management
亲爱的客人:您好,非常感谢您给予的满分好评!前台的同事得到您的特别表扬,小喜也是十分高兴呀。很荣幸您对酒店各方面都表示满意。小喜也希望您再次光临!
5 out of 5
by A verified traveler from Shenzhen

Posted Jan 13, 2019 on Orbitz
Great hotel. I read some mixed reviews, but coud not see anything bad there. The only thing I can think of is that since I had a Club executive room and I cannot be sure that their regular rooms are as great.
Comment from Hotel Management
Jan 18, 2019 by Online Sales Manager, Hotel Management
Dear guest, Thank you for sharing this excellent review of your stay at The Sheraton Guilin Hotel. I am very pleased to see that you had a fantastic stay and I will be sure to share your lovely comments with the whole of my team. On behalf of the whole team here at the Sheraton Guilin Hotel we hope to welcome you back in the very near future!
5 out of 5
by A verified traveler

Posted Jan 4, 2019
Comment from Hotel Management
Jan 6, 2019 by Online Sales Manager, Hotel Management
亲爱的客官您好,感谢您的入住和满分好评,让您住得开心是我们的应该做的,希望我们还有机会为您服务!
2 out of 5
by A verified traveler

Not very good

Posted Nov 14, 2018 on Hotels
Not provide breakfast even booked with breakfast
Comment from Hotel Management
Nov 22, 2018 by Online Sales Manager, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I am very surprised to see this comment. I assure you that this is definitely not the standard of service in our hotel, I must investigate all the details of the problem and solve the problem immediately, punish and retrain the concerned employees. Consider the information security, Hotel can not get your information to investigate this cause, could you email about it. Hope that you will give us the opportunity to better serve you in the near future.
3 out of 5
by A verified traveler

Value for money but not outstanding

Posted Nov 13, 2018 on Hotels
Excellent location but too old a hotel. Ordinary service as expected. The local tour information desk and the massage services are just 3-star standard.Too many tour customers that make the hotel look cheap.
Comment from Hotel Management
Nov 25, 2018 by Online Sales Manager, Hotel Management
Dear guest, Thank you for taking the time to tell us about your experience at our hotel. We are glad to hear that you enjoyed our location. Regarding unsatisfied experience, we would like to express our sincere apologies for not being able to meet your expectations on this occasion, we do have plan to refurbish whole hotel.Thank you for taking the time to share your thoughts regarding this issue. Hope that you will give us the opportunity to better serve you in the near future!