Ratings based on 7 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
100% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by DAESIK from 서울

추천하고 싶지 않네요

Posted Dec 29, 2014 on Hotels
겨울에는 춥습니다. 낡은 호텔이라 히터가 제대로 작동하지 않네요 아침식사도 별도 추천하고 싶지 않습니다. 먹지 않고, 맥도날드에서 햄버거 드시는게 훨씬 낳음
5 out of 5
by John from oregon

highly recommend

Posted Nov 9, 2014 on Hotels
Would highly recommend. We got drenched walking up in the rain to the hotel and Hannah saved the day by drying pur clothes. Fabulous location.
5 out of 5
by A verified traveler

Great location, friendly staff, good rooms

Posted Oct 15, 2014 on Hotels
Excellent stay, great location nearby the riverside. Good working wifi all across the rooms and open areas.
5 out of 5
by Timo from Estonia

Great location, comfortable rooms

Posted Oct 8, 2014 on Hotels
Hotel has very good location for discovering Guilin, right along the riverside. Straightforward service and comfortable rooms (bed was surprisingly soft considering the average Chinese standards).
4 out of 5
by Ronnie Chia from Singapore

Good service

Posted Jul 14, 2014 on Hotels
The staff both at the reception and at the café were extremely helpful. The Chinese breakfast is good. In term of security, this is lacking given that the hotel has 2 wings.
4 out of 5
by coroner201 from Erie, PA, USA

Overall, very good hotel experience in Guilin

Posted Feb 19, 2013
Pros: location and views
Cons: room service
Location: great location within the city, with a nice walking area by the lake
Just recently spent 4 days/3 nights at this property. It was my third trip to Guilin in 3 years, but my first stay here. My travel plans had changed do to domestic flight issues, and I needed to change my reservation at the last minute. With the great help of Expedia, and Mr Liu at the front desk everything was taken care of. This was peak Chinese New year time here, so rooms were at a premium. My only major complaint was, we attempted to order room service without success. I called the number multiple times with no answer. Finally a male answered and advised they were too busy. The same thing happened the next day, despite being told by the restaurant manager, and assistant hotel manager it would not. There were no problems eating in their dining rooms. The staff was cordial and the food good. The property is in a good location and an easy commute anywhere within the city. Taxi's are very reasonable and they easily find the hotel returning you.There is a great area to walk, exercise, and relax close to the property.There are two room towers, one(older) having a great view of the lake. The Grand Wing(new) appears nicer and with a high floor, you are still able to have good views.That is what we chose and were very happy.The front desk staff were friendly, and always helpful.The housekeepers were readily available and did an adequate job. Despite showing it's age a little, it is well maintained. Overall it was a very good hotel experience, and I look forward to my next visit.
4 out of 5
by María Cristina

Posted Sep 24, 2012 on Hotels
Excepto por el muy pobre inglés del personal en la recepción y por la muy "kitch" decoración de las habitaciones, es un hotel bastante bueno. Fue mucho mas de lo que esperabamos. Exelente ubicación, cuartos amplios, comida aceptable y servicio cordial. Lamentablemente no tienen internet en la habitación y la señal de las áreas comunes se congestiona demasiado. Sin embargo, iriamos de nuevo.