Ratings based on 141 Verified Reviews

4.5 out of 5
91% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from oakville canada

Posted Oct 1, 2017
Receiption terrible, My booking was through Expedia I couldn't manage to find I my booking And they over charge me even though I showed them Expedia confirmation.
Comment from Hotel Management
Nov 28, 2017 by Suhani, Hotel Management
Dear Sir, We will check your reservation and get back to you. Thank you for staying with us. Suhani Sharma
4 out of 5
by Ronald

Posted Sep 3, 2017 on Hotels
Front desk staff, Dinesh, had terrible English. He should not be working at a Hyatt property. Also, the hotel does not serve alcohol and that needs to be highlighted.
Comment from Hotel Management
Sep 9, 2017
Dear Mr. Ronin, Greetings of the day, Hope this email finds you well, with regards to your feedback we would like to inform you that same has been shared with my colleague and we assure you that corrective measures will be taken. We would also like to inform according to the new rule which was implemented by our Honorable Supreme court none of the hotels which are located on highways or within 500 meters of highway are serving alcohol and same is throughout the country however we are happy to inform you that now the ban is lifted and hotel is now serving alcohol. Warm Regards, Shanu Pandey
5 out of 5
by Bismark Dominic

Posted Aug 23, 2017 on Hotels
Comment from Hotel Management
Aug 26, 2017
Dear Guest, Thank you for your rating. Best Regards Team Park Hyatt Chennai
4 out of 5
Recommended
for Everyone
by A verified traveler from St Louis, MO, USA

Beautiful but could use a business center

Posted Aug 20, 2017
Beautiful hotel and room, good food, excellent staff who fixed a reservation snafu with Expedia but could use a business center.
Comment from Hotel Management
Aug 26, 2017 by Mohamed Jibran, Hotel Management
Dear Guest, Thank you for your valuable feedback. Best Regards Team Park Hyatt Chennai
5 out of 5
by A verified traveler

Posted Aug 5, 2017 on Hotels
Great hotel in Chennai. It is very new, modern, clean, and comfortable. The breakfasts and dinners had a wide range of foods and desserts for very reasonable prices. It should be mentioned though that this hotel is dry. There is no liquor sales or bar on the property.
Comment from Hotel Management
Aug 12, 2017
Dear Guest, Warm greetings from Park Hyatt Chennai and thank you for your feedback regarding your recent stay. We are very pleased to learn that you had a comfortable stay in our property and happy to note that you found most of our services up to your satisfaction. We are not serving any alcohol in the hotel, due to the ban imposed by the Honourable Supreme court of India, on service or sale of alcoholic beverages in and within 500 meters of State and National Highways in the country. Thank you once again for the valuable feedback and your patronage of Park Hyatt Chennai. The Team and I look forward to welcome you back to a better and enriching stay with us. Warm Regards Mohamed Jibran Assistant Front Office Manager Park Hyatt Chennai
4 out of 5
by A verified traveler

Posted Jul 15, 2017 on Hotels
Comment from Hotel Management
Jul 22, 2017
Dear Guest, Greetings of the day, Thanks for staying with us. We appreciate your feedback Regards, Shanu
4 out of 5
Recommended
for Everyone
by A verified traveler

Maintenance required

Posted Jun 30, 2017
Pros: Location and ambience
Cons: room maintenance
The first room we were shown smelt damp and moldy (perhaps the bedsheets were not dried out fully). So we were given another room but we could not change the room temperature. It was fixed at 21C. It took three different people, a personal talk with the reception staff and 5 hours to fix the temperature control system so that we could set the room temperature to 24C.
Comment from Hotel Management
Jul 29, 2017 by Shanu, Hotel Management
Dear Sir, Greetings from Park Hyatt Chennai! Hope this message finds you well, with regards to your stay experience we are so sorry to hear that you stay was not comfortable. Please be rest assured that the feedback is already addressed with the team and we wish to see you soon in our hotel. Regards,
5 out of 5
by A verified traveler

Posted Jun 17, 2017 on Hotels
a very good hotel. Safe and clean.
Comment from Hotel Management
Jun 19, 2017
Dear Sir, Thank you so much for choosing Park Hyatt while visiting southern gateway of India, your feedback is well noted and will be shared with the team. We wish to welcome you soon in our hotel. Regards, Shanu
4 out of 5
by Nizar

Posted Apr 30, 2017 on Hotels
Nice stay..very good service...especially the person named mr. dinesh who is in reception assisted me a lot.such a good person in the hotel..he assisted me till the period of vacate..very good person..
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Very nice atmosphere and staff were great.

Posted Apr 17, 2017
We really enjoyed the pool and the food as well. Well cleaned. Definitely recommend to any one