Ratings based on 12 Verified Reviews

3.9 out of 5
100% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler

Beautiful Hotel

Posted Aug 17, 2016
Pros: In the departure day, the hotel gave us a wake-up call at 4 pm and delivered coffee with cookies to our room--that was a very nice gesture!
Before the trip, I went through a lot of websites, and found that it seemed impossible to find a hotel without smoking issues--people in Guiyang smoke in public areas including 5 stars hotels. Some complained about cigar smell in their non-smoking rooms--the worst was that it's the same after changing rooms. After reading reviews in Chinese and English, I concluded that at least, Kempinski's rooms are free form smoking. I especially asked for a room on the non-smoking floor at check-in. During our 6-night stay, one day, we found that smoke was fill in the hallway--someone was smoking in a room and had the door wide open. We made a big complaint to the front desk. They immediately took care of it, and didn't happen again. The hotel was beautiful. The breakfast buffet was great--a wide display of selections. Our room was not big, but felt luxurious. The view form the room was great. There were a supper market, shopping mall and lots of restaurants next to the hotel. You can easily get a taxi outside the hotel entrance. I used my name to book the hotel and checked in with my credit card. However, it's probably a cultural thing--I found out at check out that they put my husband's name on the receipt, which I needed for reimbursement. It took a while for them to correct it. Since we had an early flight to catch and a taxi was waiting outside, it did create stress on us. But, they did try hard to satisfy customers. Overall, I still gave the hotel full-point rating.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 19, 2015 on Hotels
5 out of 5
by John from Singapore

Beer and gym

Posted Oct 30, 2014 on Hotels
Amazing. All eas as expected - amazing. They brew their iwn beer. The newly opened gym eill help you burn it off.
4 out of 5
by Sam from Shenzhen

Great location

Posted Aug 19, 2014 on Hotels
good stay, very convenient. close to Jiaxiu Tower, but close to shaopping mall too. Easy to find good resteraunt.
5 out of 5
by A verified traveler


Posted Sep 27, 2016 on Hotels
1 out of 5
by pengchi from 中国

Posted Aug 26, 2016 on Hotels
5 out of 5
by A verified traveler

Perfect stay

Posted Aug 10, 2016 on Hotels
Short business stay, transportation well organized despite huge delay
1 out of 5
by A verified traveler

Bad service at Kempenski Guiyang

Posted May 18, 2015 on Hotels
The Kempenski Hotel disappointed me great deal this time. The front desk staff was unable to solve my question even with my repeated request (Remarks: I was just asking for an invoice!) and after I was back home, their "executive housekeeper" kept finding excuses and even asked the hotel portal to reply me directly. Kempenski, as a reputed hotel, should not have been providing such bad customer service and inflexibility in dealing with customers' reasonable requests. I wondered if they would treat other business travellers with the same ridiculous service in the future. I would seriously consider whether to stay at the hotel chain again in the future.
3 out of 5
by A verified traveler


Posted Nov 3, 2014 on Hotels
4 out of 5
by A verified traveler

Posted Sep 4, 2014 on Hotels
Good! The serve are good!