Ratings based on 96 Verified Reviews

4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel near Guiyang downtown

Posted Jan 7, 2017
Cons: Internet speed
Everything is good but sometimes the internet is very slow.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from boston, MA

excellent downtown hotel

Posted Jan 2, 2017
Pros: nice room and location
Location: see review
Hotel is in the heart of downtown, so depend on personal preference this could either be a plus or minus. I didn't notice too much noise from within my hotel room but outside is a lot of hustle and bustle. Taxis are difficult to flag down, they always seem to be occupied, and then once you are out in the city, many taxi drivers seem to turn down short trips unless you agree to a higher fare ahead of time. On the plus side of the location, it is walking distance to lots of food courts, and close to the famous snack streets (e.g.三七小吃街). Amazing amazing street food in Guiyang! The hotel itself is very nice, comfortable and large room. ATM right next door. Hotel staff were friendly and helpful, did help us hire a car for an outing, but did not seem entirely knowledgeable about local areas. I do speak Chinese so can't rate their English. I can see how the place may be slightly difficult to find if the taxi driver doesn't know the name of the hotel (it is phonetically translated so it's basically gibberish in Chinese). The street address is not helpful because it's a very long street and numbers are not displayed. Our first taxi driver didn't know the hotel but was able to drive by and asked me to check the name on the building. A second taxi driver did know the hotel even with the awkward name.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Great hotel in good location, very helpful staff.

Posted Nov 1, 2016
Pros: Service. One of very few hotels in china offers airport transportation for free.
Cons: Temperature control is by the hotel not guests. So the room could get a little hot during warmer days.
Location: Great centrally located with easy access to public transportation, shops and restaurants.
4 out of 5
by A verified traveler

Convenient.

Posted Oct 24, 2016 on Hotels
We got in very late and left very early the ext morning.
3 out of 5
by Colin from Singapore

Mixed

Posted Apr 3, 2016 on Hotels
Noisy. Construction across the road
Comment from Hotel Management
Jun 18, 2016 by helen, Hotel Management
Dear guest, Thanks for your review. We are very glad to have your commendation for our hotel. We will continue providing the high quality service. Looking forward your visit again!
2 out of 5
by A verified traveler

Not a typical Novotel, more of a Chinese hotel

Posted Mar 16, 2016 on Hotels
Hotel looks nothing like the photos on the website. Even their best room, junior suite, was cramped and depressingly outdated. Although the staff was friendly, the whole experience was limited by the poor design, limited amenities, not very appealing restaurant and bar.
Comment from Hotel Management
May 28, 2016 by helen, Hotel Management
Dear Hotels.com Guest, hank you for staying with Novotel Guiyang Downtown and we hope you had discovered adventure here in Guiyang city and had a safe journey back home. We had reviewed your comments posted on the Hotels.com. We had checkup the room you stayed and a touchup was conducted to the room to make sure the room quality maintained. Novotel Guiyang Downtown is a compliance brand standard property and we keep driving the better quality for our guests. We do appreciate your experience sharing to point out issues that could make us better. And we hope to see you again to witness effort of Novotel Guiyang Downtown had made.
4 out of 5
by A verified traveler

Posted Nov 11, 2015 on Hotels
All excellent except we were a little disappointed that there was no spa or pool.
Comment from Hotel Management
Nov 16, 2015 by helen, Hotel Management
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
5 out of 5
Recommended
for Everyone
by A verified traveler from USA - BOSTON

I loved

Posted Oct 26, 2015
Pros: comfortable and the services
Cons: Their english. I found one person that spoke English
Location: very good location for my meetings.
I loved the staff, the services and everything. They are excellent. A+ services
Comment from Hotel Management
Nov 2, 2015 by Sheila, Hotel Management
Dear guest, We extremely appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one.
5 out of 5
by Alison from Ireland

Superb service

Posted Jul 27, 2015 on Hotels
The service at this hotel is the best I have ever experienced. When I had problems getting a Chinese sim card without a Chinese ID, the assistant manager, Kevin, went to great lengths to find where I could get a card and accompanied me to the shop to buy the card and ensure it worked fine; he also took me to an ATM that would take foreign cards; and I got invited to a cocktail party. The hotel is of excellent standard, but its service is truly outstanding.
Comment from Hotel Management
Jul 31, 2015 by helen, Hotel Management
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
3 out of 5
by A verified traveler

A reasonable hotel

Posted Jul 8, 2015 on Hotels
I traveled with my parents and were our first time in Guiyang; location is ok with a small supermarket nearby; the only one restaurant located on 3rd floor, the chef has a funny cooking style, no standard equipment and please have no surprise when the food is served different as the menu! Try your luck. Good thing was the restaurant manageress and supervisors were all nice to provide extra service to compensate when customers were not treated well. Thumb up to them!
Comment from Hotel Management
Jul 9, 2015 by helen, Hotel Management
Dear guests,thanks for choosing Novotel Guiyang Downtown and we are really very sorry that the stay didn't reach your expectations. Here we sincerely apologize for the inconvenience that brought to you during your stay. About the problems you mentioned,we will reexamine our service standard and improve it to provide more comfortable and pleasant stay for every guest. Thanks again for your comments and sincerely hope you can come to our hotel next time.