Fitness facility

Reviews of Anantara Lawana Koh Samui Resort, Chaweng

5 out of 5
Anantara Lawana Koh Samui Resort, Chaweng
92/1 Moo 2, North Chaweng Beach, Koh Samui, Surat Thani

Reviews

9.0

Wonderful

Rating 10 - Excellent. 261 out of 401 reviews" "
Rating 8 - Good. 88 out of 401 reviews" "
Rating 6 - Okay. 38 out of 401 reviews" "
Rating 4 - Poor. 10 out of 401 reviews" "
Rating 2 - Terrible. 4 out of 401 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

richard bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class hotel, awesome location. The staff where the best thing about my stay as they where 10/10.
Stayed 6 nights in Mar 2024
Response from Alexander M Willmann on Mar 22, 2024
Dear Richard Bryan,We are thrilled to hear that you had such a wonderful experience at our resort. It sounds like the team went above and beyond to make your stay memorable, earning a perfect 10/10 rating from you. Having said that, it is always great when exceptional service enhances the enjoyment of a fantastic location. We are looking forward welcoming you back in near future,Alexander M WillmannExecutive Assistant Manager

10/10 Excellent

Luong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was amazing beautiful, staffs were quick, helful, and polited, area as well as room were cleaned. Overall it is a nice resort to stay for a vacation.
Stayed 4 nights in Feb 2024
Response from Alexander M Willmann on Feb 27, 2024
Dear Luong,Thank you for taking the time to share your feedback regarding your recent stay at our resort. We are delighted to hear that you found our beach amazing and beautiful, and that our team were quick, helpful, and polite. Maintaining cleanliness throughout our property is a top priority, and we are glad to hear that both the public areas and your room met your expectations in this regard.Your positive comments inspire us to continue providing excellent service to all our guests and we sincerely hope to have the pleasure of welcoming you back for another memorable stay in the future. Best regards,Alexander M WillmannExecutive Assistant Manager

10/10 Excellent

Gemma Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked Anantara Lewana for our honeymoon. Since the moment we arrived, we didn't want for anything. The pool suite was incredible, the breakfast was delicious and catered for everyone. All the staff were so kind and attentive and the pool gents were always there before you even realised you needed them. We could not fault our stay. There were so many little gestures, like a honeymoon reception with cake and swan towels, valentines chocolates which were delicious and a special cake when we dined at Tree Tops. It has been wonderful. Thank you so much to everybody that looked after us. The Campbells.
Stayed 10 nights in Feb 2024
Response from Alexander M Willmann on Feb 21, 2024
Dear Gemma,Thank you ever so much for sharing such heartfelt feedback about your recent honeymoon stay at Anantara Lawana Koh Samui Resort. We are absolutely thrilled to hear that your experience with us was nothing short of extraordinary.Your kind words about our pool suite, breakfast offerings, and the attentiveness of our team truly warm our hearts. We take great pride in ensuring that every aspect of your stay is impeccable, and it brings us immense joy to know that we succeeded in creating a memorable experience for you both.It was our pleasure to arrange special treats and gestures throughout your stay, from the honeymoon reception to the delightful surprises such as the Valentine's chocolates and the personalized cake at Tree Tops Signature Dining. Your happiness means the world to us, and we are delighted to have been a part of your special celebration.On behalf of the entire team, we extend our heartfelt gratitude for choosing Anantara Lawana for such a significant occasion. Should your travels bring you back our way, we would be honored to welcome you for another unforgettable stay.Warmest regards,Alexander M WillmannExecutive Assistant Manager

10/10 Excellent

Daniel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me first say, I am not the person to leave a review. However, my wife and I have been talking about this property everyday since we left. The staff is wonderful and really helps to make the overall experience amazing. I can’t find enough good things to say about the cleanliness of the property as a whole. Book this property and enjoy a 5-star luxury treatment, truly wonderful.
Stayed 12 nights in Dec 2023
Response from Alexander M Willmann on Dec 31, 2023
Dear Daniel,We are truly touched by your heartwarming feedback and want to express our sincere gratitude for taking the time to share your positive experience with us. It brings us immense joy to hear that you and your wife have been reminiscing about your stay with us. We are thrilled that our team could contribute to making your overall experience amazing as our team works tirelessly to ensure that every guest feels welcomed and valued.Your compliments about the cleanliness of the resort are truly appreciated and maintaining a pristine and comfortable environment is a top priority for us. Thank you for choosing Anantara Lawana Koh Samui Resort, it was a pleasure having you with us, and we would be honored to welcome you back for another exceptional stay. Once again, thank you for your kind words and all the very best for 2024,Warm regards,Alexander M WillmannExecutive Assistant Manager

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Oct 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place. Friendly staff.
Stayed 5 nights in Aug 2023
Response from Alexander M Willmann on Sep 1, 2023
Dear Anna,thank you for taking the time to share your feedback about your recent stay at Anantara Lawana Koh Samui Resort.Nothing beats the satisfaction of knowing that you enjoyed our services, the attentiveness of the team, as well the privacy of our location which gave you comfort during your stay.I do hope that all these beautiful memories linger in your mind until your return as our team and I are looking forward to crafting more memorable experience for you and your dearest ones.With warm regards,Alexander M Willmann,Executive Assistant Manager

6/10 Okay

Trevor

Stayed 1 night in Jul 2023
Response from Alexander M Willmann on Aug 9, 2023
Dear Trevor,Thank you for taking the time sharing your feedback about your recent stay at our resort.At Anantara Lawana Koh Samui Resort we take great pride in providing a peaceful and comfortable retreat just 5 minutes away from the hustle and bustle of city life. Our serene and well-maintained resort offers a range of amenities and activities to ensure our guests' enjoyment.Having said that, we are disappointed not having met your expectations fully and appreciate your rating.Kind regards,Alexander M WillmannExecutive Assistant Manager

8/10 Good

Mohammad

Traveled with family and small children
Liked: Cleanliness, amenities
Ok
Stayed 5 nights in Jul 2023
Response from Alexander M Willmann on Jul 10, 2023
Dear Mohammad,thank you for taking the time to share your 4/5 rating about your recent stay at Anantara Lawana Koh Samui Resort. I do hope that all beautiful memories linger in your mind until your return as our team and we are looking forward to crafting more memorable experience for you. With warm regards, Alexander M Willmann, Executive Assistant Manager

10/10 Excellent

Emeric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A good location just a few min outside of Central Samui where all the shopping and restaurants are. Taxi's come by often so finding a ride is really convenient. The customer service is excellent and the private beach and pool are big enough to be comfortable in your own resort.
Stayed 3 nights in Jun 2023
Response from Alexander M Willmann on Jun 22, 2023
Dear Emeric,thank you for taking the time to share your feedback about your recent stay at Anantara Lawana Koh Samui Resort.Nothing beats the satisfaction of knowing that you enjoyed our services, the attentiveness of the team, as well the privacy of our location which gave you comfort during your stay.I do hope that all these beautiful memories linger in your mind until your return as our team and I are looking forward to crafting more memorable experience for you and your dearest ones.With warm regards,Alexander M Willmann,Executive Assistant Manager

10/10 Excellent

John R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property, but the highlight is truly the staff. They are delightful, welcoming and helpful. By the time we left many of them felt like family. Did I mention the included breakfast? It’s fantastic. Dishes from many regions of the world.
Stayed 6 nights in May 2023
Response from Alexander M Willmann on Jun 8, 2023
Dear John,Thank you so much for sharing your wonderful feedback about your recent stay at Anantara Lawana Koh Samui Resort. All of us are taking great pride in providing a delightful, welcoming, helpful services, and we are grateful that our efforts made you feel like part of our family during your stay. We believe that genuine hospitality can turn a great stay into an unforgettable one, and your kind words reaffirm that belief.Our culinary team strives to offer a diverse and delectable selection of dishes from various regions of the world, and we hope that these flavors and tastes enriched your mornings and set the tone for a wonderful day ahead.Once again, we thank you for taking the time to share your positive experience. It means a lot to our entire team. We hope to have the pleasure of welcoming you back to our resort in the future, so we can continue to create lasting memories for you.Warm regards,Alexander M WillmannExecutive Assistant Manager

10/10 Excellent

Nidia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and set a bit away from the crowd by Cheweng beach. Staff were extremely nice and welcoming.
Stayed 9 nights in May 2023
Response from Alexander M Willmann on May 28, 2023
Dear Nidia,Thank you for taking the time to share your feedback about your recent stay at Anantara Lawana Koh Samui Resort.Nothing beats the satisfaction of knowing that you enjoyed our services, the attentiveness of the team, as well the privacy of our location which gave you comfort during your stay.I do hope that all these beautiful memories linger in your mind until your return as our team and I are looking forward to crafting more memorable experience for you and your dearest ones.With warm regards,Alexander M Willmann,Executive Assistant Manager

10/10 Excellent

Elvin

Stayed 6 nights in May 2023
Response from Alexander M Willmann on May 28, 2023
Dear Elvin,Thank you for taking the time to share your 5 / 5 rating about your recent stay at Anantara Lawana Koh Samui Resort.Nothing beats the satisfaction of knowing that you enjoyed our services, the attentiveness of the team, as well the privacy of our location which gave you comfort during your stay.I do hope that all these beautiful memories linger in your mind until your return as our team and I are looking forward to crafting more memorable experience for you and your dearest ones.With warm regards,Alexander M Willmann,Executive Assistant Manager

8/10 Good

MANUEL

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place very well located!! They gym needs to be renovated..
Stayed 4 nights in Apr 2023
Response from Alexander M Willmann on May 3, 2023
Dear Manuel,Thank you for taking the time sharing your feedback about your recent stay at our resort.At Anantara Lawana Koh Samui Resort we take great pride in providing a peaceful and comfortable retreat just 5 minutes away from the hustle and bustle of city life. Our serene and well-maintained resort offers a range of amenities and activities to ensure our guests' enjoyment.Thank you for your contentment as we are constantly striving to provide our guests with the highest quality experience, and your constructive feedback serves as great motivation for our team.Thank you again for choosing to stay with us, and we hope to have the pleasure of serving you again soon.Kind regards,Alexander M WillmannExecutive Assistant Manager

8/10 Good

nazee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but not the best food. Options are mostly western and average. Rooms are ok but not superb for the price.
Stayed 3 nights in Apr 2023
Response from Alexander M Willmann on May 3, 2023
Dear Nazee,Thank you for taking the time to share your feedback with us regarding your recent stay at Anantara Lawana Koh Samui Resort. We are glad to hear that you enjoyed our resort itself, but we are sorry to hear that the food did not meet your expectations. We appreciate your comments about limited options and average quality of the Western cuisine, and we will certainly take this feedback on board as we strive to improve our culinary offerings. At the same time, we are happy to inform that in due time we are launching our new menus.While we aim to provide our guests with the best possible experience, we understand that there is always room for improvement. We hope to have the opportunity to welcome you back to our little patch in the future and provide you with an even better experience.Kind regards,Alexander M WillmannExecutive Assistant Manager

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SImply amazing. Rooms and locations are fantastic and the staff is incredibly friendly and profesional and always greet you with a smile. Can't recommend this hotel enough <3
Stayed 2 nights in Apr 2023
Response from Alexander M Willmann on Apr 13, 2023
Dear Marcus,thank you for taking the time to share your feedback about your recent stay at Anantara Lawana Koh Samui Resort.Nothing beats the satisfaction of knowing that you enjoyed our services, the attentiveness of the team, as well the privacy of our location which gave you comfort during your stay.I do hope that all these beautiful memories linger in your mind until your return as our team and I are looking forward to crafting more memorable experience for you and your dearest ones.With warm regards,Alexander M Willmann,Executive Assistant Manager

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible service for our honeymoon
We arrived at Anantara Lawana after a stressful day of travelling, and within two minutes the stress had completely melted away! The service was impeccable from the minute we arrived, all of the staff were so polite and they couldn't do enough for us. Our room was stunning (we stayed in one of the pool suites) and the facilities were excellent. The food was delicious - if you're visiting for a special occasion I would highly recommend dining in Treetops restaurant - incredible food in the most beautiful setting. A visit to the spa is also a must. Don't hesitate to book this hotel!
Stayed 7 nights in Jan 2023
Response from Alexander M Willmann on Apr 3, 2023
Dear Isabelle,thank you for giving us the opportunity to be your staying destination of your honeymoon and your generous compliments. We were very delighted to have welcomed you at Anantara Lawana Koh Samui Resort. It is indeed a joy to learn that your stay imprints vivid memories as the serene atmosphere of the resort, the facilities offered, the personalized serviced rendered by our team members, fulfilled and even exceeded your expectations. Rest assured that I will share your feedback with our team as their faces will beam with smile upon receiving your compliments. I do hope that the cherished memories of you being lulled by the sights and sounds of the sea will lead you to return as we are looking forward to crafting more memorable experiences for you. Sincerely, Alexander M Willmann Executive Assistant Manager

10/10 Excellent

Lindsey

Stayed 3 nights in Mar 2023
Response from Alexander M Willmann on Mar 21, 2023
Dear Lindsey,thank you for taking the time to share your 10/10 rating about your recent stay at Anantara Lawana Koh Samui Resort. I do hope that all beautiful memories linger in your mind until your return as our team and we are looking forward to crafting more memorable experience for you. With warm regards Alexander M Willmann Executive Assistant Manager

8/10 Good

franck

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best there is the staff .very friendly
Stayed 5 nights in Mar 2023
Response from Alexander M Willmann on Mar 12, 2023
Dear Franck,We are thrilled to read your wonderful review and are delighted to hear that you had such an amazing stay at our luxury resort. It is truly rewarding to know that our efforts to provide exceptional service and create a tranquil atmosphere have made such a positive impact on your experience.We also would like to thank you for your kind words regarding our team, providing attentive and personalized service to each of our guests, and it brings us joy to know that they made a lasting impression on your stay.Thank you once again for taking the time to share your experience with us. We hope to welcome you back to Anantara Lawana Koh Samui Resort and provide you with another unforgettable stay.Warm regards,Alexander M WillmannExecutive Assistant Manager

10/10 Excellent

Abdulrahman

Stayed 5 nights in Feb 2023
Response from Alexander M Willmann on Mar 2, 2023
Dear Abdulrahman, Thank you for choosing Anantara Lawana Koh Samui Resort as your recent vacation destination. It was our pleasure hosting you during your stay with us and it is now our even bigger satisfaction learning about your wonderful experience. It will be my honor to share your top rating with our team who will be delighted knowing about your satisfaction as there is certainly nothing more encouraging for us than knowing that you departed only with fond memories of your stay. I hope that it will not be long until we have the pleasure to welcome you back! With warm regards, Alexander M Willmann, Executive Assistant Manager

10/10 Excellent

Fethi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! The staff is unbelievable, never experienced such a level of dedication and professionalism, they were available since we arrived to the hotel until the checkout! The staff at the beach is from another planet! Amazing! Helpful! Respectful! The breakfast is delicious and very different day after day! I would recommend this hotel to everyone!
Response from Alexander M Willmann on Feb 27, 2023
Dear Fethi,Thank you for choosing Anantara Lawana Koh Samui Resort and for sharing such a heartwarming review! It is highly encouraging to know that our standard of service and hospitality can always make a positive impact and indeed we continually do our utmost to ensure that all our guests are delivered the best and unique stay experience. Rest assure that I will share your kind feedback with our entire team who works restless ensuring the resort is well taken care of. I do hope that the cherished memories of you being lulled by the sights and sounds of the sea will lead you to return as we are looking forward to crafting more memorable experiences for you.Sincerely,Alexander M WillmannExecutive Assistant Manager

10/10 Excellent

babak

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hospitality and friendliness. The staff would do anything they can to make your experience unique and welcoming. Beautiful and quiet resort that makes you feel like you are in heaven.
Stayed 4 nights in Jan 2023
Response from Alexander M Willmann on Feb 7, 2023
Dear Babak,Thank you for taking the time to share your feedback about your recent stay at Anantara Lawana Koh Samui Resort.Nothing beats the satisfaction of knowing that you enjoyed our services, the attentiveness of the team, as well the privacy of our location which gave you comfort during your stay.I do hope that all these beautiful memories linger in your mind until your return as our team and I are looking forward to crafting more memorable experience for you and your dearest ones.With warm regards,Alexander M Willmann,Executive Assistant Manager

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Resort
Our stay at the Anantara, Chewang was fabulous, and the Staff went out of their way to help you in anyway. The rooms were immaculate, and well apportioned, and like the rest of the resort, well kept, albeit starting to show wear and tear. Breakfast was well organised, and on the better end of the scale for this type of resort - good choice of western and orientalist cooked foods, fresh pastries, great selection of fruit and continental choices. Restaurant style and food was exemplary and the Treetops restaurant was out of this world, but pricey. Overall, I would definitely visit again, as the Anantara delivered on all of its promises
Stayed 10 nights in Jan 2023
Response from Jitsinee Saswatsarnti (Nat) on Jan 17, 2023
Dear Jason, Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Anantara Lawana Koh Samui Resort in the near future for another memorable experience.Sincerely,Jitsinee Saswatsarnti (Nat)Front Office Manager

10/10 Excellent

Carmit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will come back
It was amazing stay - the room is big (pool access Vila) I liked the outside shower 😂, we had it all in the room even a bag for the beach , flip flop they thought about it all . very helpful staff In everything we wished to do Faby you are great . The cooking lesson was a lot of fun , thank u Adam and his assistant.
Stayed 6 nights in Jan 2023
Response from Front Office Manager on Jan 17, 2023
Dear Carmit, Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members, particularly Khun Fahmee and Chef Adam. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.We look forward to welcoming you back to Anantara Lawana Koh Samui Resort in the near future.Sincerely,Jitsinee Saswatsarnti (Nat)Front Office Manager

10/10 Excellent

avraham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort great location and Private beach. Super clean and in general execellent place
Stayed 5 nights in Dec 2022
Response from Jitsinee Saswatsarnti (Nat) on Jan 6, 2023
Dear avraham, Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Anantara Lawana Koh Samui Resort in the near future for another memorable experience.Sincerely,Jitsinee Saswatsarnti (Nat)Front Office Manager

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truely awesome resort with outstanding facilities and amazing customer focused staff. This team bend over backwards to make sure you have an awesome experience. Add to that three great dinning options, an awesome private beach and relaxing pool. Why would you leave the resort
Response from Jitsinee Saswatsarnti (Nat) on Nov 8, 2022
Dear Mark, Greetings from Anantara Lawana Koh Samui Resort!Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.We look forward to welcoming you back to Anantara Lawana Koh Samui Resort in the near future.Best regards,Jitsinee Saswatsarnti (Nat)Front Office Manager

10/10 Excellent

erez

Traveled with family
Liked: Property conditions & facilities
Sunny was very helpful and the service of housekeeping and all around was wonderful. We had the best 2 bedrooms villa on the private beach it was amazing. The only thing they need renew the wood floor outside, and all the rest inside the rooms are just perfect.
Stayed 2 nights in Oct 2022
Response from Jitsinee Saswatsarnti (Nat) on Nov 8, 2022
Dear erez, Greetings from Anantara Lawana Koh Samui Resort!Thank you for taking the time to share your experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members, including Khun Sunny and Housekeeping tea, whom you mentioned. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Jitsinee Saswatsarnti (Nat)Front Office Manager

10/10 Excellent

Or

Stayed 4 nights in Sep 2022
Response from Jitsinee Saswatsarnti (Nat) on Oct 1, 2022
Dear Or Yitzhak,Warmest greetings from Anantara Lawana Koh Samui ResortThank you so much for the 10 out of 10 rating about your recent visit with us.We look forward to have an opportunity to welcome you back in the near future.Best regards,Jitsinee Saswatsarnti (Nat)Front Office Manager

10/10 Excellent

Iqraa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. The staff were the most friendliest and kindest. Cannot recommend enough
Stayed 5 nights in Sep 2022
Response from Jitsinee Saswatsarnti (Nat) on Oct 1, 2022
Dear Iqraa,Thank you for taking the time to share your recent stay with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Anantara Lawana Koh Samui Resort in the near future for another memorable experience.Sincerely,Jitsinee Saswatsarnti (Nat)Front Office Manager

10/10 Excellent

Kitiwan, Stamford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and courteous staffs. Very good all around, can’t go wrong with it. Not a big fan of partially open bathroom though.
Stayed 2 nights in Aug 2022
Response from Jitsinee Saswatsarnti (Nat) on Aug 20, 2022
Dear Kitiwan,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Jitsinee Saswatsarnti (Nat)Front Office Manager

10/10 Excellent

Vishal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true luxury resort. The staff is very courteous and hospitable with minute attention to details. Indian food station at the breakfast buffet was amazing. Vipin is a great chef and truly stands out. On the downside, Indian food is not on the menu for lunch and dinner. Hopefully with more indian tourists returning back to Phuket, they can expand the menu.
Stayed 2 nights in Jul 2022
Response from Alexander M Willmann on Jul 10, 2023
Thank you for taking the time to share your feedback with us back in 2022 as we appreciate your thoughts on your experience during your stay.We are pleased to inform you that since then, we have introduced new innovations and have taken significant steps to improve our services and amenities as our goal is to provide our guests with the best possible experience and to exceed their expectations in every way.We would be honored to welcome you back to our resort and show you the improvements we have made as we hope that you will consider visiting us again in the near future.All of us look forward to the opportunity to serve you again soon.Alexander M Willmann Executive Assistant ManagerAnantara Lawana Koh Samui Resort

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After 10 days, we had a marvellous time. Without a doubt the staff are sensational compared with stays we’ve had in other compatible hotels. Would highly recommend this hotel, it’s quiet, comfortable and if you get a chance walk into the treetops restaurant for an exceptional night out
Stayed 10 nights in Jul 2022
Response from Jitsinee Saswatsarnti (Nat) on Aug 20, 2022
Dear Mark,Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Anantara Lawana Koh Samui Resort in the near future for another memorable experience.Best regards,Jitsinee Saswatsarnti (Nat)Front Office Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from Jitsinee Saswatsarnti (Nat) on Aug 20, 2022
Dear James,Warmest greetings from Anantara Lawana Koh Samui ResortThank you so much for the rating 10 out of 10 about your recent visit with us.We look forward to have an opportunity to welcome you back in the near future.Best regards,Jitsinee Saswatsarnti (Nat)Front Office Manager

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the room with a private pool and it was fantastic. Incredibly comfortable room and very relaxing setting. Due to the orientation of the room we didn't get much sun, but when it was so hot this wasn't a problem. The tree top restaurant served fantastic food. The service at the whole hotel was superb.
Stayed 5 nights in Apr 2022
Response from Jitsinee Saswatsarnti (Nat) on May 21, 2022
Dear Alexander, Thank you for taking the time to share your experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that we met your expectations. I will ensure to share this feedback with the rest of the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Yutaro

Stayed 4 nights in Apr 2022
Response from Alexander M Willmann on Jul 10, 2023
Thank you for taking the time to share your feedback with us back in 2022, as we appreciate your thoughts on your experience during your stay.We are pleased to inform you that since then, we have introduced new innovations and have taken significant steps to improve our services and amenities as our goal is to provide our guests with the best possible experience and to exceed their expectations in every way.We would be honored to welcome you back to our resort and show you the improvements we have made as we hope that you will consider visiting us again in the near future.All of us look forward to the opportunity to serve you again soon.Alexander M Willmann Executive Assistant ManagerAnantara Lawana Koh Samui Resort

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This is a truly delightful hotel with friendly attentive staff. The rooms are very spacious, clean, with the most comfortable beds. It is set on a slight hill by the bay so there is a incline on all pathways but the hotel operate a golf buggy service which can take you anywhere on the resort if walking in the heat is too much. 10/10 for this hotel
Stayed 4 nights in Mar 2022
Response from Jitsinee Saswatsarnti (Nat) on Apr 3, 2022
Dear John, Warmest greetings from Anantara Lawana Koh Samui Resort Thank you very much for your positive feedback to us on Expedia. I am pleased to hear that your stay with us was the memorable one, and our services and product met your expectation. Kindly ensure that your kind words will be shared to the entire team as it is truly encouraging to continue providing an excellent services to our guests. We are most looking forward to welcoming you and your family back at Anantara Lawana Koh Samui Resort in the near future. Best regards, Jitsinee Saswatsarnti (Nat) Front Office Manager

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022
Response from Jitsinee Saswatsarnti (Nat) on Jan 18, 2022
Dear Sandra, Thank you for taking the time to complete the survey following your recent visit at Anantara Lawana Koh Samui Resort.We are delighted to learn that you enjoy the stay with us and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Jitsinee Saswatsarnti (Nat) Front Office Manager

10/10 Excellent

Kashif Jameel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anatara is one of the best hotels that I have visited in Thailand. The staff is very courteous and hospitible. The food was outstanding and everyone was very accomodating.
Stayed 5 nights in Dec 2021
Response from Jay Lim on Dec 29, 2021
Dearr Kashif Jameel Thank you for taking the time to share your experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that we met your expectations. I will ensure to share this feedback with the rest of the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anantara Lawana: Above and Beyond
Fantastic Koh Samui resort. We stayed in a gorgeous pool villa perched above Chaweng Beach and the normally aquamarine waters of the Gulf of Siam. I say “normally” because we suffered through a monsoon for the first few nights of our stay and the offshore churn and cloud cover left the waters grayish. But not to despair, the staff was fantastic and the room romantic and we enjoyed wonderful room service meals. For the final night of our stay we were able to enjoy a spectacular meal in a fairy tale setting in the resort’s Tree Top restaurant. Nestled amongst the branches of a huge banyan tree, the restaurant’s eight platforms provide great intimacy and romance to enhance the culinary delights offered by the great chef and his seasoned staff. I want to single out our room liaison, Pim. She and the rest of the staff went above and beyond to make sure we had a pleasant stay despite the stormy weather and the inevitable constrictions imposed by Covid pandemic protocols. I highly recommend the Anantara Lawana. It is strategically positioned and exceptionally well run and managed.
Stayed 3 nights in Nov 2020
Response from Alexander M Willmann on Jul 10, 2023
Thank you for taking the time to share your feedback with us back in 2020, as we appreciate your thoughts on your experience during your stay.We are pleased to inform you that since then, we have introduced new innovations and have taken significant steps to improve our services and amenities as our goal is to provide our guests with the best possible experience and to exceed their expectations in every way.We would be honored to welcome you back to our resort and show you the improvements we have made as we hope that you will consider visiting us again in the near future.All of us look forward to the opportunity to serve you again soon.Alexander M Willmann Executive Assistant ManagerAnantara Lawana Koh Samui Resort

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific private pools in plunge pool rooms and villas. Very good breakfast. Tree Tops restaurant is spectacular. Other dining options were not as exciting. Overall a very nice experience and close enough to the "action" that you don't need to stay at the resort 24/7. Even during COVID 19 Pandemic, the staff were extremely warm and welcoming - they tried to make guests feel as "normal" as possible, while still implementing extra hygiene/cleanliness precautions. A slightly longer Happy Hour would be a great addition!
Stayed 4 nights in Mar 2020
Response from Ahmed Bronji on Jul 9, 2020
Dear Guest, Thank you for visiting Samui and for staying at Anantara Lawana. Our team were delighted to know you enjoyed your time with us and we look forward to the opportunity to have you back again. Sincerely! Ahmed Bronji

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five night stay
We stayed for 5 nights. It is a very comfortable hotel with friendly staff & very good restaurants. Our room was very nice. The only downside was the pool area was rather busy. It is unfortunate many guests (even at a 5* hotel) reserve beds with towels, even when they disappear for a considerable time for other activities.
Stayed 4 nights in Feb 2020
Response from Ahmed Bronji on Jul 9, 2020
Dear Guest, Thank you very much for taking the time to leave such a terrific review followed your stay at Anantara Lawana Koh Samui Resort! We hope we welcome you back in the very near future. Best regards Ahmed Bronji

8/10 Good

Michael, Shanghai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant resort in a good location. Beach is nice and staff are lovely.
Stayed 1 night in Jan 2020
Response from Guest Relations Manager on Jul 13, 2020
Dear Michael, Thank you for your feedback following your stay at Anantara Lawana Koh Samui Resort. We are delighted to know that you had an enjoyable stay and look forward to welcoming you back for 5/5 stay. Yours sincerely Ahmed Bronji

10/10 Excellent

Verified traveler

Stayed 6 nights in Dec 2019
Response from Guest Relations Manager on Jul 13, 2020
Thank you very muhc for you great rating following your stay at Anantara Lawana koh Samui Resort Hope to welcome you back Regards Ahmed Bronji

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives: We had the plunge pool room which was excellent layout and it was very private. This hotel offered the best breakfast our of all hotel we have stayed in. Excellent staff. Negatives are: Checkin was slow and disorganised. I have raised this with the hotel already and the issue was address promptly. There are a lot of mosquitos around the plunge pool room. Overall we would recommend this hotel and return.
Stayed 3 nights in Dec 2019
Response from Guest Relations Manager on Jul 13, 2020
Thank you for leaving such a great review and 5/5 rating following your stay at Anantara Lawana Koh Samui resort. Regards Ahmed Bronji

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever !
The staff were just amazing, and our room was so comfortable. The best hotel we have ever stayed in.
Stayed 1 night in Jan 2020
Response from Guest Relations Manager on Jul 13, 2020
Dear Martin, There are no words to convey our gratitude for your kind review about your exceptional experience at Anantara Lawana Koh Samui Resort! We are looking forward to pampering you on your potential future visit. With my best regards Ahmed Bronji

10/10 Excellent

Yve

Stayed 9 nights in Dec 2019
Response from Guest Relations Manager on Jul 13, 2020
Dear Yve, Thank you for visiting Samui and for staying at Anantara Lawana. Our team were delighted to know you enjoyed your time with us and we look forward to the opportunity to have you back again. Sincerely Ahmed Bronji

10/10 Excellent

My Tran Ophelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were really helpful and the room was nice.
Stayed 5 nights in Dec 2019
Response from Guest Relations Manager on Jul 13, 2020
Dear Guest, Thank you for visiting Samui and for staying at Anantara Lawana. Our team were delighted to know you enjoyed your time with us and we look forward to the opportunity to have you back again. Sincerely Ahmed Bronji

10/10 Excellent

shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday heaven
Fantastic all over ,beach ,food, room pool in villa.
Stayed 7 nights in Dec 2019
Response from Guest Relations Manager on Jul 13, 2020
Dear Shirley Thank you for leaving such a great review following your stay at Anantara Lawana Koh Samui resort. Hope to welcome you back to Koh Samui soon. Yours sincerely Ahmed Bronji

6/10 Okay

Tiffany

Business traveler
Liked: Room comfort
Disliked: Cleanliness
Relax before traveling more of the world
upon arrival no one was outside to help, but then a gentleman helped me bring my stuff inside ... after arrival a lady who I was communicating with prior to arrival she failed to tell me the elevator was broken but was adamant about taxi service then... she was rude and I asked to speak to the supervisor who never came to talk to me because she was too busy... I decided to stay at the hotel because i am hurt and they upgraded me... the bath tub wasn’t that clean I had to clean it before using... the location is great... but no wonder why they haven’t gotten an award in two years because they are lacking the simplicity of love and care they were wanted me to give energy to the accident I had 10 days prior... instead of concentrating what the guest needs and why people stay at 5 star places... this is really a 3 star hotel.
Stayed 1 night in Dec 2019
Response from Guest Relations Manager on Jul 13, 2020
Dear Tiffany, I believe you stayed in different resort while you were holidaying in Koh Samui, and Im very sorry to hear that your stay with that hotel was not up to your expectations. At Anantara Lawana Koh Samui resort, We do not have elevators, hence please be informed that your review has been reported to Expedia group for further investigations. However, we hope to welcome you any day soon to show you our signature service from the heart! Until then, warm regards. Ahmed Bronji

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Guest Relations Manager on Jul 13, 2020
Thank you for your rating and for choosing us. Hope we welcome you again soon, Bronji

6/10 Okay

omri

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location on the beach.
Location is great, but rooms need to be refurbished. Doors are out of order and noisy. Shower head are broken, house keeping is poor, response is slow, check in and out very slow , restaurant are not value for money, but all in all the location covers for all defaults.
Stayed 7 nights in Nov 2019
Response from Guest Relations Manager on Jul 13, 2020
Dear Omri, Thank you for taking the time to post your review and for sharing your constructive feedback, and I am sorry to hear that the hotel did not fully meet your expectations in some points. Your review is very important to us because it will allow us to improve the quality of our standards and product. In Anantara Lawana Koh Samui Resort we always try to provide to all our guests, a good and pleasant stay. I have shared with our head departments your notes and we will do our best to rectify the situations described on your review. We very much look forward to welcoming you again for an improved stay Best regards Ahmed Bronji