Outdoor pool, sun loungers
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Reviews of Milky Bay Resort

3 out of 5
Milky Bay Resort
103/4 Moo 1 BanTai, Ko Pha-ngan, Surat Thani

Reviews

8.4

Very Good

Rating 10 - Excellent. 128 out of 290 reviews" "
Rating 8 - Good. 115 out of 290 reviews" "
Rating 6 - Okay. 25 out of 290 reviews" "
Rating 4 - Poor. 13 out of 290 reviews" "
Rating 2 - Terrible. 9 out of 290 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming staff
Stayed 4 nights in Apr 2024

2/10 Terrible

Tom

Stayed 1 night in Dec 2023
Response from The Milky Bay Resort Team on Feb 17, 2024
Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at Milky Bay Resort. Your kind words mean the world to us. We look forward to welcoming you back for another wonderful stay in the future.Best regards,

4/10 Poor

Cody

Disliked: Property conditions & facilities, room comfort
The bathroom facilities are terrible. Showering would trip the electricity and I’d be in the dark until maintenance could get it back on. A part of the resort near where I was situated was under construction so hearing grinding and people walking around the room all morning isn’t my idea of leisure. The pizza from the restaurant was 5 star pizza which was a real positive about the place.
Stayed 2 nights in Nov 2023
Response from The Milky Bay Resort Team on Feb 17, 2024
Dear Cody,Thank you for sharing your feedback with us regarding your recent stay at Milky Bay Resort. We sincerely apologize for the inconvenience you experienced with the bathroom facilities and the noise from nearby construction. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations in these areas.We are addressing the issues you encountered with our maintenance and construction teams to ensure that they are rectified promptly. Additionally, we are pleased to hear that you enjoyed the pizza from our restaurant and that it was a positive aspect of your stay.Your feedback is invaluable to us as it helps us to continually improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,The Milky Bay Resort Team

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came hoping for a quiet getaway and we couldn't have asked for a better place to do this than Milky Bay Resort on Koh Phangan. Even though this property is set back not far from the main road, it is so quiet and right on the beach. We could see the beautiful calm beachview from our room. The staff were so friendly and helpful. The free breakfast choices were wonderful as well as the menu for lunch and dinner right there at the resort. The pool was so clean and the water a perfect temperature for cooling down. A few feet from the registration is a place you can rent scooters to easily take yourself around to see the rest of the island. Peaceful! Wonderful! We hope to return.
Stayed 7 nights in Oct 2023
Response from The Milky Bay Resort Team on Feb 17, 2024
Dear Daniel,Thank you for your wonderful review and for choosing Milky Bay Resort for your recent getaway to Koh Phangan! We're delighted to hear that you had such a fantastic experience with us.It's truly gratifying to know that you found our property to be the perfect place for a peaceful retreat, with its serene beachfront location and tranquil ambiance. We're thrilled that you enjoyed the breathtaking views from your room, the friendly and helpful staff, as well as the delicious breakfast and dining options available at our resort. We're also glad to hear that you found our pool refreshing and our scooter rental service convenient for exploring the island.Your kind words mean a lot to us, and we're grateful for your feedback. We can't wait to welcome you back to Milky Bay Resort for another wonderful stay in the future. Until then, take care and safe travels!Warm regards,The Milky Bay Resort Team

6/10 Okay

Matthew

Stayed 2 nights in Aug 2023
Response from Jeny on Sep 28, 2023
Dear Matthew, Thank you for staying with Milky Bay Resort and for taking the time to review us. We are glad to know that you enjoyed your stay with our Resort. Your feedback and comment will be great value to us for improving better in the future. We look forward to welcoming you back here again. Have a nice day! Best Regards, Milky Bay Resort Team.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Jeny on Sep 28, 2023
Dear Anonymous, Thank you for staying with Milky Bay Resort and for taking the time to review us. We are glad to know that you enjoyed your stay with our Resort. Your feedback and comment will be great value to us for improving better in the future. We look forward to welcoming you back here again. Have a nice day! Best Regards, Milky Bay Resort Team.

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice peaceful stay at Milky Bay. The bed was super comfortable and it was a nice touch to have glass water bottles in the room as well as a refillable water station. The staff were very attentive. The views out to sea on a sunny day are beautiful. The bungalows need a small lick of paint and the window latches readjusting then I would say it’s pretty much 10/10. Breakfast was ok - would’ve liked a better selection of fruit or the opportunity to help yourself to more butter/jam.
Stayed 2 nights in Dec 2022
Response from Jeny on Sep 28, 2023
Dear Megan, Thank you for staying with Milky Bay Resort and for taking the time to review us. We are glad to know that you enjoyed your stay with our Resort. Your feedback and comment will be great value to us for improving better in the future. We look forward to welcoming you back here again. Have a nice day! Best Regards, Milky Bay Resort Team.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Jeny on Sep 28, 2023
Dear Paul, Thank you for staying with Milky Bay Resort and for taking the time to review us. We are glad to know that you enjoyed your stay with our Resort. Your feedback and comment will be great value to us for improving better in the future. We look forward to welcoming you back here again. Have a nice day! Best Regards, Milky Bay Resort Team.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved everything about Milky Bay Resort! Staff was extremely friendly and helpful. Room good size, clean and quiet. Breakfast was great with many choice. Delicious dinner options too! Pool was a bonus after hot days of walking. Can't say enough good things about Milky Bay!
Stayed 6 nights in Feb 2020
Response from Jeny on Sep 28, 2023
Dear Beverly, Thank you for staying with Milky Bay Resort and for taking the time to review us. We are glad to know that you enjoyed your stay with our Resort. Your feedback and comment will be great value to us for improving better in the future. We look forward to welcoming you back here again. Have a nice day! Best Regards, Milky Bay Resort Team.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service very indulgent breakfast
Stayed 20 nights in Jan 2020
Response from The Milky Bay Resort Team on Feb 17, 2024
Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at Milky Bay Resort. Your kind words mean the world to us. We look forward to welcoming you back for another wonderful stay in the future.Best regards,The Milky Bay Resort Team

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found Milky Bay Resort purely from reading the reviews and I wasn’t disappointed at all. The hotel staff welcomed me with open arms from the moment I arrived and made me feel special and relaxed and were so polite and courteous throughout my stay. The hotel is situated right on the beach in a beautiful & tranquil setting and the views of the ocean and surrounding islands are amazing. I booked a superior room and each morning sat on my terrace/balcony and just gazed at the beach and ocean which was literally 20 metres from my room. The girls that clean the rooms are fantastic and do an amazing job each day. The restaurant which serves all day from breakfast to evening Dinner is exceptionally clean with plenty of staff on hand and all so polite and welcoming every meal I had there. Special thanks to Yu, Go and Ta-Ta who were always full of smiles and polite and made eating as a solo traveller more enjoyable for me. The food here is amazing and that is evident by the amount of people who choose to eat here. The chefs do an excellent job of cooking some amazing dishes throughout the day. I originally booked for 3 nights here but I extended by staying a few more nights as I didn’t want to leave. The hotel is classed as a 3 star but on my experience I would say they deserve 4 stars most definitely. I would most certainly recommend this hotel for an excellent place to stay on the beautiful island of Koh Phangan. Would I return again ? Most definitely. Thanks to all the staff.
Stayed 3 nights in Jan 2020
Response from Jeny on Sep 28, 2023
Dear Dave, Thank you for staying with Milky Bay Resort and for taking the time to review us. We are glad to know that you enjoyed your stay with our Resort. Your feedback and comment will be great value to us for improving better in the future. We look forward to welcoming you back here again. Have a nice day! Best Regards, Milky Bay Resort Team.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good as usual
Some issues with tv and door but quickly sorted and treated well afterwards
Stayed 2 nights in Dec 2019
Response from Jeny on Sep 28, 2023
Dear Anonymous, Thank you for staying with Milky Bay Resort and for taking the time to review us. We are glad to know that you enjoyed your stay with our Resort. Your feedback and comment will be great value to us for improving better in the future. We look forward to welcoming you back here again. Have a nice day! Best Regards, Milky Bay Resort Team.

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small quaint hotel with beach right in front, staff very friendly with kids. Food excellent.
Stayed 1 night in Aug 2019
Response from Jeny on Sep 28, 2023
Dear Anonymous, Thank you for staying with Milky Bay Resort and for taking the time to review us. We are glad to know that you enjoyed your stay with our Resort. Your feedback and comment will be great value to us for improving better in the future. We look forward to welcoming you back here again. Have a nice day! Best Regards, Milky Bay Resort Team.

10/10 Excellent

Ace

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small resort, with great restaurant and nice beach. Staff is always friendly and will help wherever they can.
Stayed 3 nights in Jun 2019
Response from Jeny on Sep 28, 2023
Dear Ace, Thank you for staying with Milky Bay Resort and for taking the time to review us. We are glad to know that you enjoyed your stay with our Resort. Your feedback and comment will be great value to us for improving better in the future. We look forward to welcoming you back here again. Have a nice day! Best Regards, Milky Bay Resort Team.

4/10 Poor

Verified traveler

Stayed 1 night in May 2019
Response from Milky Bay Resort on Jun 2, 2019
We are saddened to hear your feedback. We are always striving to make our guests' stay wonderful and relaxing. If some point we were not able to meet your expectations, we still hope to welcome you back and render you a better and outstanding service this time.

2/10 Terrible

Verified traveler

Stayed 3 nights in May 2019
Response from Milky Bay Resort on Jun 2, 2019
We are saddened to hear your feedback. We are always striving to make our guests' stay wonderful and relaxing. If some point we were not able to meet your expectations, we still hope to welcome you back and render you a better and outstanding service this time.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Milky Bay Resort on Jan 2, 2019
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Terrible

Verified traveler

Stayed 4 nights in Dec 2018
Response from Milky Bay Resort on Jan 2, 2019
Thank you for your review. Please let us know what are the keypoints that composes your score with us Ma'm/Sir so we can wok on it and will have the chance to welcome you with satisfactory stay in the future.

8/10 Good

p, hongkong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice beach resort in baantai
I enjoyed my one night stay at this resort where the staffs were very helpful and friendly and the rooms are spacious and comfortable. I loved the food at the restaurant it's comparable to standard in 4,5 stars hotel. With the help of the hotel staffs i rented a nice bike from a nice guy and it was very easy to get around on the island with it. I would stay at milky bay again when i go back
Stayed 1 night in Aug 2018
Response from Milky Bay Resort on Oct 19, 2018
Thank you for a wonderful review . We are just so happy and delighted that you enjoyed your stay with us . We hope to see you back again some day.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable / Pleasant stay even though short.
Checking-in /out was fast and no problem. Breakfast was good at the beach view restaurant. Stayed only one night and went out so much so didn't use the pool nor the beach at the hotel. Room is nice and clean with a nice provided mosquito net, and a welcoming orchid flower on the bed. bed is quite comfortable and spacious bathroom. The bed lights are convenient even though quite dark for reading in bed. The room potpourri gives a pleasant smell until it runs out of the essence oil. There are some tiny ants on the counter of the room and the hotel quickly took care of the problem once reported. One small problem is the room door is actually glass sliding doors which are ok when the inside curtains are closed to have privacy. However, there is a small gap between the sliding glass doors which is a bit annoying in opening and locking the doors in addition to the possibility of allowing small bugs/ insects getting through. Hotel provides a free picking up from the ferry, but charges a small fee (80 baths per person) from the hotel to the island's only ferry pier (Thong Sala). Overall we enjoyed our stay and would recommend it giving the price, location and service provided.
Stayed 1 night in Aug 2018
Response from Milky Bay Resort on Sep 6, 2018
Dear Valued Guest, Thank you so much for your wonderful review. We appreciate that you enjoyed your 1 night stay with us. Your comments will be a reference for us to make the best service for you next time. Hope to welcome you back at Milky Bay Resort and stay with us longer.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Milky Bay Resort on May 17, 2018
Thank you for a wonderful review . We are just so happy and delighted that you enjoyed your stay with us . We hope to see you back again some day.

10/10 Excellent

Magenta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Milky Bay Resort on Mar 1, 2018
Dear Valued Guest, Thank you so much for your feed back. We appreciate it. Hope to welcome you back again in the future.

8/10 Good

Neil

Liked: Staff & service
Not the best
Food and service were great. But villa was shabby and pool was unclean.
Stayed 3 nights in Feb 2018
Response from Milky Bay Resort on Mar 1, 2018
Dear Valued Guest, Thank you so much for your feed back. We appreciate it. Hope to welcome you back again in the future and we will do our best to make you happy and your vacation memorable.

10/10 Excellent

Chenelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best resort a foodies delight
Best resort in koh phangan. Great location & value for money. We stayed in a huge villa 4 nights & absolutely ĺoved every minute.The rooms are so clean & comfy & open. Great furniture! The staff at resteraunt are simply the best...most incredible food on island after one month & staying in santhiya (5* resort) we found milky bays food to be on point with amazing fresh seafood bbq & delicious thai & western options. Thanks to Tun,Moon,Yu & Mikey B . Best staff members ever, awesome english & so welcoming & helpful. One thing should change. Do Not make guest produce breakfast voucher. Its rude & stupid... Resteraunt should be able to call reception to verify guests package not make guest walk & get it.
Stayed 1 night in Oct 2017

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Milky Bay resort
The food was Excellent, Chef Papa and their selection of fresh seafood and bbq was amazing. The Superior rooms, Very clean and Spacious. Service was beyond great. I don't understand how this is only a 3 star resort. Returning the following year with my entire family.
Stayed 7 nights in Oct 2017

10/10 Excellent

Jonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are very happy with our stay here! The staff are so helpful and full of joy! We will be back here next time!
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice not great
The restaurant was very good but the hotel's standard room was not great a lot of bags very small TV, toilet not great, the shower water were very slow. Over all nice not great but restaurant highly recommended.
Stayed 2 nights in Jun 2017

8/10 Good

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel at a great cost.
The property is really nice. It feels like you are in the middle of the Bamboo Forest. They have a nice restaurant although the included breakfast wasn't the best. The beach area is nice but you cant really swim as it is a huge sand bar. Nice big Pool but watch out for the kids because there is an area that is really deep even for adults.

2/10 Terrible

Joey, Philadelphia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures can be deceiving
Terrible hotel, spend less money and stay somewhere else. Room was filthy, blood on toilet seat (not joking), used towels in the room, bugs everywhere. Checked out after one sleepless night.

8/10 Good

Erin, Las Vegas, NV

Liked: Cleanliness, staff & service, room comfort
Small beach front hotel
This hotel was lovely for our stay during the half moon party. It is cute and right along the beach. We booked the deluxe double room and it was very spacious and clean. The air conditioner worked okay, but since the room was so big it did not cool it off that well, but it was still comfortable. The little plunge pool in front of the room was a nice bonus. The food at the hotel was tasty and reasonably priced. The staff was very kind and attentive. This is not a "luxurious" resort stay, but it was cute and accommodating at an extremely reasonable price.

8/10 Good

gill

Liked: Cleanliness, property conditions & facilities, room comfort
My vote is for for the superior room
I really liked the superior room I got. It was stylish comfortable cool and had a great view. The cheaper and the more expensive rooms looked I'll conceived to me so I think I got the best deal. The bar and restaurant were nice. The cleaning staff effective if a little sullen.

8/10 Good

cheftel455, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Reasonable rates
I have stayed here 2 times. Both were nice. Second time my friend has his phone stolen from the restaurant. Pretty sure it wasn't the the staff. But other than that will likely book again. Resort is close to everything.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Nice hotel by the beach.
We stayed for one night. We had a problem during check-in. Despite reserving a double-bed room (Expedia gives explicit and separate options of booking single-bed vs. double-bed and there is a price difference as well), the hotel staff did not initially accept it and was forcing us to go to a room with single beds. She claimed that they assign the room when the guest arrives (and not based on the option you use during booking). We pointed the Expedia reservation and the confirmation for a "double-bed". After a few iterations, she finally called the manager and reluctantly gave us a different room with double bed (even claimed that they upgraded us). When there are options to reserve a double-bed room, and forcing the customer to pay more for that option, it looks quite unprofessional to argue with your customer for 10 mins. (We also checked the upgrade claim, which was still available through Expedia and was exact same price as what we have paid to Expedia). On the positive side, our room was facing the ocean and it's views were incredible. The hotel setting is very nice and cozy. The breakfast was normal. The location is a 10 mins ride from the pier. There are nice restaurants and bars in walking distant. There is a very cool bar adjacent to the hotel, by the ocean.

10/10 Excellent

Casey O'Dell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position
Excellent service by yu and win...Very happy and always up for a joke. Gracious people who deserve more...Really enjoyed my stay with my wife. I couldn't have been more happy, beautiful location looking directly at koh samui every morning for breakfast.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very nice hotel. Staff were excellent and very friendly. Thoroughly enjoyed our stay.

8/10 Good

Neil, bath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One day at Milky Bay
Bungalows are not very mozzie proof, nice place though right on the beach with a good restaurant and nearby bars.

10/10 Excellent

Martin, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wow wow wow
Only good things to say. The staff was very friendly, hotel is nice and clean, and the food is good. I usually always find at least one thing to complain/improve when I review an hotel, but this time I can't find anything. Close to perfection!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Di, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel friendly staff
Staff were friendly, food was great overall we loved it.

10/10 Excellent

Rotem, חיפה

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place ever!!
Amazing place!!! Such friendly and welcoming stuff! Makes you fill at home every time they see you! The resort is amazing! Pool is great and also the beach! Free breakfast is good also the food and drinks served there! Best place we've been to in our vacation! Will be happy to go back!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed but bring insect repellent
Was very nice but lots of mosquitos the staff were very friendly and helpful the book is by the beach which is also really nice

8/10 Good

dani1205, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach
The staff were very friendly and accommodating, the room was nice but if you don't like bugs and lizards the I would suggest not opting for a standard bungalow. The room was clean and the facilities were perfect!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice and serene hotel
Hidden hotel away from hustle and bustle of cities. Nice resort with triangle shape roof over head. Highly recommend superior deluxe room instead cause it will get pretty cramp in the standard room. Remember to bring mosquitoes repellent, been bitten a lot around the resort.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, chill place, great staff

8/10 Good

nicholas, southport

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place, a little off grid
loved milky bay because it's out the way which was great but it does mean you need a scooter or taxis to get anywhere, we liked this fact though. the staff were so much fun especially Yu and Win who are a little crazy in a good way :) only down point I can point out is one of the other guests next door to us had 4 dogs and some cats who kind of took over our bit of the land but that's not milky bays fault. food was brill, best meal we had all holiday.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
not good value for money
great beach bar / cafe .. very friendly helpful staff and good selection of house music. rooms were somewhat shabby. swimming at the beach isnt possible as the water is not clean .. we had to take cars to other beaches.

10/10 Excellent

Julie, essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing solo retreat
Excellent place for a solo traveller to stay,amazing staff,very clean room althought I would imagine that room would be very tight for 2 people. I will definitely stay again if I return to the island

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
We stayed here for the full moon party at start of August. Can't fault the hotel, staff and cleanliness were great. Food also delicious but maybe a little pricey. Would stay again.

2/10 Terrible

32 female, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced. Unhelpful staff.
We stayed 9 nights. Never again Good -Ping pong, pool table, volley ball. Enclosed. Good for families who want a resort and dont mind being overcharged. -Good wifi. -Jungle type surroundings. Peaceful. Mostly quiet. Bad -Terrible service, especially from reception where staff were rude and arrogant -Wanted twin, got double. Made big fuss about getting an extra bed. -Breakfast (and food generally) over priced and small portions. No authentic thai food. (all staff are Burmese) -Room not cleaned until 3.30pm everyday. Always forgot something e.g. towels, refill tea/coffee. -over priced by about 60%. We found nicer places much cheaper closer to town. -On beach but water too shallow to swim in. -You'll need transport to get into town as it's about 3km from town centre -Witnessed owner filming documentary in restaurant - he got really drunk, tool his shirt off and talked about how he loved thai women because "they do whatever you want them to do."

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort