Posted Feb 28, 2016 on Hotels
Overall an excellent stay! Beachside location, nice swimming pools (cold water though), free shuttle service to Chaweng. Lovely room and bathroom. Private plunge pool looked great but the only downside is the water was too cold in it and many leaves in it.
Service was great and reception staff helpful.
One member of restaurant staff was quite rude and would not smile, she kept urging us to order more drinks/food, which we would not expect from a 5 star hotel as it is customer satisfaction which should be the paramount in their service not trying to make guests order more.
Overall lovely resort and we would recommend to friends.
Comment from Hotel Management
May 14, 2016 by Leah Matters, Hotel Management
Thank you for taking the time to write and share your valuable feedback on your recent stay with us at Outrigger Koh Samui Beach Resort.
We are thrilled to read that you enjoyed your stay and your overall experience and interaction with majority of our team was excellent. Please accept my sincerest apologies for any under performance delivered by a member of our Restaurant staff. We do not tolerate poor performance and or attitude and will be addressing your feedback with the team as a matter of urgency.
Thank you for the recommendation and we look forward in welcoming you back once again.