Ratings based on 100 Verified Reviews

4.3 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Meal in hotel restaurant was delicious

Posted Nov 18, 2016 on Hotels
Towel was dirty in room and some day roomservice forget to change towel in toilet. Water was only for first day and next day you need to refill in water machine your empty bottle (when we check in room bottle what we refill and we saw something that usually you can not see in clean water then we buy new water in shop). Hotel restaurant and meal was OK
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 5, 2016 on Hotels
3 out of 5
by A verified traveler from NYC

Nice hotel, but missing many features

Posted Aug 18, 2016
Pro Very friendly staff. Nice rooms Con No access to beach Small pool that closes early No room service Restaurant closes early Access to nearby restaurants etc very difficult
Comment from Hotel Management
Aug 29, 2016 by Erika, Hotel Management
We are happy you enjoyed our rooms and that our staff were helpful. Our restaurant hours are 7:30am until 10:00pm over high season and 8:00am until 9:00pm over low season. We apologize if this is inconvenient for you but we do take reservation requests for later meals. As long as you let us know in advance we will do our best to accommodate. There are many restaurants within a 10 - 15 minute walk, but they mostly close around 9pm as well. There are very few places open for a meal on Phangan late at night, but this is due to the fact that there is not much of a demand for it.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Top staff, great food, beautiful views and room!

Posted Jun 27, 2016
We had a really lovely stay at Sunset Hill. It was lovely and quiet even with the hotel putting finishing touches to what is a lovely renovation. The food in the restaurant was really yummy and in my opinion better than the food in the closest town. Also cheaper in most cases. Although beers/cocktails were better priced in town. Staff were very attentive and the free shuttles a nice touch. Views from the awesome pool were great. A really pleasant stay and would recommend! : )
Comment from Hotel Management
Aug 28, 2016 by Erika, Hotel Management
Thanks Jase! It was a pleasure having you stay with us as well :)
5 out of 5
by Jenna from Canada

Posted May 28, 2016 on Hotels
Absolutely amazing sunsets from the pool. Rooms were very nice and clean. A bit of a distance away from town and therefore a bit pricier for tuk tuks etc. I would return.
Comment from Hotel Management
Aug 28, 2016 by General Manager, Hotel Management
Thanks for staying with us! We hope to see you again soon :)
5 out of 5
by A verified traveler

The staff were fantastic

Posted May 2, 2016 on Hotels
We had an amazing visit at the hotel. It os in a beautiful location, but there isn't a huge amount around. We weren't too keen on the idea of getting a moped, but we soon realised this was a cheaper option than getting a taxi everywhere, which was 200baht per person one way, or 200baht per day and you have the freedom to go where you like on the island. My boyfriend rode the bike but, the roads weren't at all busy and it seemed easy. The room was beautiful with an amazing sea view. There is a reason they call it sunset hotel! The pool was amazing and the food was gorgeous! Now the staff, I cannot emphasise how wonderful they are. Unbeknownst to me, my boyfriend had emailed the staff to organise a meal on the balcony with candles and flowers. They were only too happy to help out and went totally above and beyond! They were always there to help answer any questions and never failed to have a smile on their faces while doing it. I think the key on Thailand is if you make a little effort they will! Overall and amazing stay and we will definitely be visiting again.
Comment from Hotel Management
Aug 28, 2016 by General Manager, Hotel Management
Thank you so much for taking the time to let us know what a great time you had. We hope to see you again someday!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel with excellent views.

Posted Apr 6, 2016
Staff and food were great. Pool has excellent views. When you go definitely need to rent a bike to get around because walking anywhere is to far and too hilly. Bikes are cheap to rent and well worth the money. Def would go again.
Comment from Hotel Management
Aug 28, 2016 by Erika, Hotel Management
Great tips for guests! Thank you :)
5 out of 5
by Luke from Chicago

Best Hotel during a month all over Thailand

Posted Mar 4, 2016 on Hotels
very friendly and helpful staff. everything about the facilities is clean and brand new. gorgeous views, and perfect location right by great restaurants, bars, wellness studios and beaches. they even did all sorts of little things to stand out like providing free bar drinks at check in, spotlessly cleaning our room every day, and providing free drinking water stations to fill bottles at any time. can't recommend this place strongly enough
Comment from Hotel Management
Aug 28, 2016 by General Manager, Hotel Management
Thanks for taking note of the extras ;) We do our best to go above and beyond all expectations!
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Stunning views

Posted Mar 3, 2016
Pros: Beautiful decor. Amazing views. Spacious rooms. Food and shakes the best!
Cons: Bathroom needed some attention. More pillows should be offered.
Location: Close to beach and a few restaurants, but far from the more happening part of the island.
Spacious rooms. We got a balcony with amazing views from atop the mountain. Hotel grounds are nice. Make sure you have bug spray, if your hanging outside at night there's a lot of bugs. Restaurant has amazing food and shakes! We're still talking about it today. Their chicken burger and pad Thai are the best. Our room could have used a little freshening up, there were dirty marks on the walls and bathroom was kind of rough. Our room smelt like sewage every day. We were only given two pillows when most hotels give you four. Decor is beautiful. Walking distance to Secret Beach. Other beautiful beaches very close by. Far from full moon party and the happening part of the island. This area shuts down around 10ish and you'll have a hard time trying to find a taxi.
5 out of 5
by jared from NYC

Beautiful Hotel with an Unbeatable View

Posted Feb 23, 2016 on Hotels
Very comfortable and spacious room with an amazing sea view. There is a nice pool and a decent restaurant, and everyone at the hotel is very friendly and accommodating. The neighborhood, once you get down the hill, is very convenient as well - with nice beaches and restaurants within a few minutes. The ease of renting a moto at the hotel was a nice plus as well.
Comment from Hotel Management
Aug 28, 2016 by General Manager, Hotel Management
Thanks Jared! Come again anytime :)