Nice Lamai Beach Resort
Posted Jan 1, 2017 on Hotels
Our stay at the Thai House Beach Resort was overall quite good. We stayed in one of the villas on the resort. The villa was beautiful and very close to the pool and beach. The villa also had an attached patio that was comfortable.
The pool was nice, and our only issue was the somewhat limited seating around the pool (it can get busy if a few families decide to go there all at once). The beach area was gorgeous and clean.
The staff and service was hit or miss, depending on the English proficiency of the staff members. Most of the staff's English was quite poor, but a couple staff members spoke fantastic English and were incredibly helpful. One staff member responded quickly to an issue where the air conditioner was leaking water in the middle of the night, and it was fixed before we got back later in the afternoon. Another staff member, Pang, was consistently helpful with any issues we encountered during our stay, including organizing luggage storage after we had checked out, and providing us with access to the gym's shower rooms, which was convenient before our flight as we had been out and about the day we were checking out. The shower rooms were clean, comfortable, and private.
Lamai was also fairly quiet (in a good way) when compared with Chaweng, the main tourist area, and things were slightly cheaper. A cab to/from Chaweng was 200-300 baht, depending on the time of day.
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Dear valued guests. What an excellent rating about our charming Thai-style resort. Thank you very much! Also for taking the time to write a review and for sharing your recently made experience with us, what we much appreciate. Since our beautiful pool area is not too big, it can happen that the place for the sun chairs is limited. Therefore, we kindly ask our guests for their kind understanding. However, our spacious beach area is available to all of our guests. It is great to hear that you have enjoyed being assigned to one of our Villas and as well our personal service. Your words of appreciation we have, of course, gladly forwarded to the staff concerned. They were as happy about we are. We have also taken good note that some of our staff missed the communication in English language. Please apologize for any inconvenience has caused to you. We would like to take this opportunity to improve this service even more. Whenever you will return to us, you will be always warmly welcomed. With our best regards, Roland Huber, Personal Assistant to General Manager, Ms. Jintana Saenphakdee.