Ratings based on 67 Verified Reviews

4.0 out of 5
83% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Beautiful hotel! Exceeded Expectations!

Posted Dec 8, 2016 on Hotels
This hotel was WONDERFUL and highly exceeded our expectations! We had a villa RIGHT ON THE BEACH and the villas were so romantic being able to simply open the curtains and feel like you are on a private beach to yourself. Also, the staff was amazing! We originally booked the hotel because we planned to go to Halfmoon Festival, but it was cancelled right before our trip... we debated even going to the island since our purpose was to go to HMF, however, I am so glad we made the trip! The beach this hotel sits on is private and it is so beautiful and peaceful! Also a great place to watch the sunset. Overall this hotel exceeded our expectations and the staff did a fantastic job making us feel welcome. Also, the owner of this hotel is co-owner of HMF, so when they have the festival they provide transportation to the festival! And he said while the HMF's have been cancelled, they have been completely renovating the grounds to make it bigger and better! I would recommend this hotel to anyone going to HFM or looking for a peaceful get away! Koh Phangan has so much more to offer and wish we had more time on this beautiful island!
Comment from Hotel Management
Mar 6, 2017
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
by A verified traveler from New York

It has a beautiful view and nice pool but I wouldn

Posted Jun 26, 2016
Great time but I had to walk Down and up a mountain to check in at the hotel .
Comment from Hotel Management
Mar 6, 2017 by Nathakan Thongsuk, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
2 out of 5
by A verified traveler from London

Would not recommend to anyone if you expect 4 star

Posted Apr 18, 2016
All started that we expected a 4 star hotel with some service. As soon as we arrived we expected a reception but there was none, instead a rude old lady at the bar. There was no free pick up from the port as announced and the resort is off a massive hill that no driver wants to go down. Only for extra cash. When we arrived the room was dirty and full of ants. Shower head leaking and shower on top of the toilet. Sink was leaking terribly as well so if you want to brush your teeth prepare to get your feet wet. After 2 days of stay they served out of date food for breakfast. After my complaints the manager stop talking to us. The pool was dirty and full of leaves too. There was no room service, until you go and ask for it. As we were checking out we asked for the resort driver to take us to the port but been told that he is sleeping after the party and we need to take a cab. Of course for extra charge because no driver wants to go down the hill.
Comment from Hotel Management
Mar 6, 2017 by Nathakan Thongsuk, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Koh Samui Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Koh Samui Beach Resort, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
by A verified traveler

Posted Sep 22, 2015 on Hotels
It was a good looking hotel, with its own small private beach. Good for couples, bad for anyone else. Not in a good location close to any attractions
Comment from Hotel Management
Mar 6, 2017
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
by Nicolas

This traveler left a rating score only Posted Aug 13, 2015 on Hotels
1 out of 5
by Rebecca from Toronto

Do not stay here

Posted May 21, 2015 on Hotels
This was the worst hotel experience I have ever had in my life. This hotel is not as advertised at all. We had to leave early as the conditions were disgusting and we felt unsafe. The location is in the middle of no where and there is a crazy hill you need to go up and down to access the 'resort'. The 'pool' is the size of a hot tub and is not cleaned, there is no swim up bar, no shuttle service, no breakfast, no phones in the room or room service, you cannot swim in the ocean there, no wifi (they said it was down and was going to be fixed). The room was fine but the bathroom smelled and looked like a swamp. Do yourself a favour and stay somewhere else. I would recommend the Bayshore Resort in Had Rin.
2 out of 5
by A verified traveler from Canada

Too far away

Posted May 16, 2015
Pros: Some of the staff was quite friendly.
Cons: Just about everything.
Location: Nothing to do near by. Come with a ton of extra cash to get yourself out to town.
This hotel is located in a terrible place. They only call one taxi which is rather expensive to get to town in any direction. This would be fine if the beach were swim-able, however, the water is not fit to use and the pool is small and questionable. So if you would like to sit in your air conditioned hotel room, and enjoy drinks with the staff at the lounge for your entire vacation it could be for you. However, if you would like to shop, go to the beach and actually swim in water, go for dinner, party with other people this place is absolutely NOT what you are looking for. We were really sad that we made the choice to stay here. We thought we could have easy access to the half moon party but it was cancelled so we were left in the middle of nowhere, forced to spend big $ on their private taxi service just to enjoy the rest of the island. Oh, and we learned quickly that the taxi home (other companies) were a fraction of the cost but the staff at Bay Lounge wouldn't call them for us and the wifi was not working for the entire trip leaving us dependent on them. Others that we met there left early cutting their losses of their prepaid rooms because they were so miserable.
5 out of 5
by Natalie from New York City

Amazing resort with great service!

Posted Mar 19, 2015 on Hotels
We loved everything about Bay Lounge! The service was spectacular (and that's from New Yorkers staying in Thailand) and we really loved the people working there. They booked our tours and motorbikes and did every single thing they could to make our stay a great one. Our room was simple but we loved the location right in front of the beach and near the restaurant/bar. Prices were more than usual at the restaurant/bar but they had a good happy hour and there are a few other options within walking distance. The walk down to the resort is painfully steep but most times we got rides in and out of the area. The shower is in a room with the toilet and doesn't have a barrier/shares the same floor which we weren't used to/is kind of weird but we got used to it quickly. The Half Moon DJs all stay here so that was also cool to get to know some of them before going to the festival!
5 out of 5
by A verified traveler

Careful! You won't wanna leave.

Posted Jan 21, 2015 on Hotels
its tucked away yet amazing. Epic and wonderful. Highly recommended.
5 out of 5
by Andre from New York

Amazing accommodation - thoroughly recommended

Posted Jan 5, 2015 on Hotels
Fantastic time had at the Bay Lounge and we would definitely revisit. The private beach was truly a stunning / beautiful spot that took our breath away and we had a wonderful and thoroughly restful stay there. Also Gary and the whole team on site were wonderful / kind and hospitable and made our stay a real pleasure. Strong recommendation!