Nice hotel and staff
Posted Dec 18, 2016
Overall, we had a nice experience at this hotel. Huge thanks to Joy at the reception desk. She was so helpful. She's the best! The hotel staff at the restaurant are also great.
The only thing we were not happy about, is the spa package (scrub, massage and facial). It was not worth what we paid for. The massage and facial were below par.
We did not have an English-speaking guide on the half-day island tour. All we had was a photo opportunity at the places we were taken to, but no information about those places.
Comment from Hotel Management
Dec 20, 2016 by The Sunset Beach Resort & Spa Taling Ngam, Hotel Management
Dear Ms. Gilda,
Thank you for choosing to stay with The Sunset Beach Resort & Spa Taling Ngam and for the thoughts that you have shared regarding your stay in our resort. Your kind comments to our associates are all greatly appreciated and I am glad that the team were able to display their outstanding customer service during your stay.
Your comments are highly valuable to us and have already forwarded this to our Spa, Front Office department and management as this will assist us in our continuous efforts to maintain and improve the quality of products and amenities we serve.
Once again, thank you very much for the constructive feedback that you have shared with us which will allow us to look into the highlighted areas for our improvement and help us continue to provide exceptional service to our valued guests.
It was a pleasure to have you as our guest!
The Sunset Beach Resort & Spa Taling Ngam