Balcony

Reviews of Beachside Resort Hotel

2 out of 5
Beachside Resort Hotel
610 W Beach Blvd, Gulf Shores, AL

Reviews

8.0

Very Good

Rating 10 - Excellent. 432 out of 1065 reviews" "
Rating 8 - Good. 329 out of 1065 reviews" "
Rating 6 - Okay. 156 out of 1065 reviews" "
Rating 4 - Poor. 73 out of 1065 reviews" "
Rating 2 - Terrible. 75 out of 1065 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot!!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Sandy,Thank you so much for your outstanding review. We are glad that everything went well during your stay. Thank you for choosing Beachside Resort Hotel, and we hope to have the opportunity to welcome you back any time you are in the area!Warmest Regards,Carla Kelly,General Manager

10/10 Excellent

Ashlynn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great nice clean place
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Ashlynn,We want to thank you for choosing to stay with us at Beachside Resort Hotel. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and refreshing. It would be an honor to host you again when you return to Gulf Shores.Warmest Regards,Carla Kelly,General Manager

6/10 Okay

Susan, Denver

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Susan,Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Warmest Regards,Carla Kelly,General Manager

8/10 Good

Lisa, Burnsville

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was okay. There was a distinct musty smell to the room which I did not like. Otherwise it was okay for price we paid. Everything was within walking distance so we were able to park our vehicle and leave it until we left.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Lisa,Thank you for staying with us recently. We are delighted you enjoyed our great value and excellent location. However, we apologize for the issue you experienced in your room. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. Thank you for your review, and we hope to welcome you back again soon.Warmest Regards,Carla Kelly,General Manager

10/10 Excellent

Vaughn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location...close to beach
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Vaughn,Thank you for affirming how convenient our location is. We couldn't agree more! We enjoyed having you as our guest at Beachside Resort Hotel and hope to welcome you back soon for another five-star experience. Warmest Regards,Carla Kelly,General Manager

4/10 Poor

Halley

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Halley,We value guest feedback, and we thank you for taking the time to share your rating. We are disappointed that your experience was anything other than perfect. Thank you for choosing us for your visit to Gulf Shores, and we hope to see you again so we can provide you with the exceptional stay you deserve.Warmest Regards,Carla Kelly,General Manager

8/10 Good

Brian

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Brian,Thank you for the wonderful rating. We are thrilled we met your expectations for a fantastic stay at Beachside Resort Hotel. We hope to have the pleasure of welcoming you back for another memorable experience.Warmest Regards,Carla Kelly,General Manager

6/10 Okay

Edward

Traveled with family and small children
Liked: Staff & service
Average hotel . Old rooms,old building , but if u plan on using the room for a place to shower and sleep it works good especially for its price .walking distance to the beach and plenty of restaurants and shopping .
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Edward,Thank you for choosing us and also for your review. We want to apologize for not exceeding your expectations during your visit. We appreciate your comments on how much you enjoyed our excellent value and location, and we hope you will come back so we can provide you with the exceptional experience for which we are known. It was our pleasure hosting you, and we look forward to your next visit.Warmest Regards,Carla Kelly,General Manager

8/10 Good

Briana C.

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Briana,We are flattered by your generous review of Beachside Resort Hotel. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to Gulf Shores! Warmest Regards,Carla Kelly,General Manager

2/10 Terrible

REBECCA, Bay Minette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Rebecca,Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns during your stay. Thank you for choosing us, and we hope you will visit again soon for an enhanced experience.Warmest Regards,Carla Kelly,General Manager

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just across the street is beach access and was an easy walk. The room was very clean, the beds and linens very comfortable, the staff very friendly. The breakfast didn't have much to it, basically cereal, muffins and yogurt but we were just glad to get something free lol. The place appears older but is kept clean and we appreciated that very much. the only thing noticed was the majority of the pool furniture was busted with holes in the seats. The water was too cold to swim the day we were there so it didn't matter to us but they need new pool furniture. The pool is on top of the roof of the drive thru in front of the hotel and we thought that was really neat. We had a room on the bay side instead of the beach side which turned out to be way better for views of the sunrise and sunset on the fifth floor. The beachside views are taller hotels.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Amanda,We are pleased to hear how much you enjoyed our excellent location, complimentary breakfast, and comfortable accommodations! It is always nice to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to enhance our services and appreciate your valuable feedback regarding our pool. Thank you for taking the time to share about your visit. It was a pleasure having you, and we hope to see you again soon.Warmest Regards,Carla Kelly,General Manager

10/10 Excellent

Kristen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were not terrible but definitely could have been cleaner.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 12, 2024
Dear Kristen,It is wonderful to hear how much you enjoyed your stay. We're particularly pleased that you enjoyed our well-equipped accommodations. We have noted your feedback about the level of cleanliness and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. We are happy that your overall experience was positive, and we hope we have the chance to welcome you back in the near future.Warmest Regards,Carla Kelly,General Manager

6/10 Okay

Ethan

Traveled with family
Liked: Staff & service
Would recommend for solo trip, not family. Our safety door lock looked like it was kicked it. It was hanging off. Door lock had a lose screw. Breakfast was advertised on Experian but it was cereal and muffins, which is nice but expected more. Very sandy in room. Bed and linens were okay, It was clean, but not CLEAN.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Ethan,Thank you for rating your recent stay with us and for sharing details about your visit. We seek to provide an exceptional experience for each guest, and we regret the issues you encountered in your room and for any disappointment you felt regarding our breakfast. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We will share your feedback appropriately with our team, and we hope you will give us another chance to provide you with the outstanding stay you deserve. Warmest Regards,Carla Kelly,General Manager

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is close to the beach and restaurants. We stayed in a room with an adjoining door to our room and it was noisy.
Stayed 2 nights in Apr 2024
Response from gm on Apr 7, 2024
Dear Michael, Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated our property's proximity to the beach and restaurants. However, we sincerely apologize for the noise disturbance caused by the adjoining door in your room. We understand the importance of providing a peaceful environment for our guests to relax and rest, and we regret that we fell short of meeting this expectation during your stay. Please know our front desk associates are available and happy to make your stay as comfortable as possible. Thank you again, and we hope you will choose us the next time you visit the area.Warmest Regards,Carla KellyGeneral Manager

10/10 Excellent

Kerrie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean safe and all of the employees were friendly and happy it was so easy to get to the beach will stay here again
Stayed 4 nights in Apr 2024
Response from gm on Apr 7, 2024
Dear Kerrie, Thank you for sharing your positive feedback with us! We're thrilled to hear that you had a wonderful experience during your stay. It's fantastic to know that you found our property clean, safe, and conveniently located for accessing the beach. We take great pride in providing a welcoming environment for our guests, and we're delighted that our team members contributed to your enjoyable stay. Thank you for recommending us to future guests. We look forward to welcoming you again soon.Warmest Regards,Carla KellyGeneral Manager

8/10 Good

Jade

Traveled with family
Liked: Staff & service
Staff was excellent. Facility lacking just in simple items. Had to ask for hangers, tissues, and other staples as they were not in the room. Great access to beach and neighborhood is quick walk to dining options. Would stay again.
Stayed 3 nights in Apr 2024
Response from GM on Apr 6, 2024
Dear Jade, Thank you for sharing your feedback with us. We're delighted to hear that you had an excellent experience with our staff and that you found our location convenient for accessing the beach and nearby dining options. However, we apologize for any inconvenience caused by the lack of certain amenities in your room.Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Warmest Regards,Carla KellyGeneral Manager

10/10 Excellent

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us in at arrival was so sweet! She answered all my questions while also remaining patient with another guest who was under the influence and very needy! We loved the suite we stayed in. The rooms and the pool were very clean! Cant wait to go back!
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Amber,Thank you for the generous review and for taking the time to recognize our devoted staff. It is a pleasure to read about the excellent and attentive service provided by our associates. We strive to deliver great hospitality to every guest, and our team will enjoy hearing your wonderful comments. We look forward to welcoming you back to Beachside Resort Hotel.Warmest Regards,Carla Kelly,General Manager

2/10 Terrible

Andrea

Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Andrea,Thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. We hope you will accept our apologies for any issues you experienced, and we would welcome another opportunity to provide you with a more seamless stay on your next visit to Gulf Shores.Warmest Regards,Carla Kelly,General Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Donna,Thank you for the generous rating of Beachside Resort Hotel. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to Gulf Shores!Warmest Regards,Carla Kelly,General Manager

10/10 Excellent

Chia-Ling

Liked: Cleanliness, staff & service, property conditions & facilities
The location is very close to the beaches and restaurants.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 4, 2024
Dear Chia-Ling,Thank you for being our guest at Beachside Resort Hotel. We love knowing how pleased you were with our location and appreciated the easy access to local restaurants and the beach. We hope to welcome you back whenever you return to the area! Warmest Regards,Carla Kelly,General Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time room was very clean staff was very nice short walk to the beach very easy to get to pool deck was nice to get sun would definitely stay here again
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Charles,We are thrilled to read about your stay and how much you enjoyed our fresh accommodations and attentive service! We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you for the wonderful review of Beachside Resort Hotel; we look forward to hosting you again on your next visit to Gulf Shores.Warmest Regards,Carla Kelly,General Manager

10/10 Excellent

Zhanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location! 5 ⭐⭐⭐⭐⭐ star
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Zhanna,It was a pleasure having you as our guest at Beachside Resort Hotel. Thank you for your nice review and for mentioning our wonderfully convenient location. We are so fortunate to have the beach within walking distance. We get great feedback on our location, and we are happy this made your stay even better! Thank you once more, we hope to see you again soon.Warmest Regards,Carla Kelly,General Manager

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for a vacation! Beach access is right across the street, We were so close we walked with our umbrella, chairs and bags just across the street. The Hangout is walkable too plus a lot of other restaurants. We enjoyed ourselves and will definitely be back!
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Melissa,We are glad you enjoyed your recent stay at Beachside Resort Hotel. Thank you for pointing out how perfect our location is for enjoying the beach. It is one of the many reasons our guests choose to stay with us. We hope to see you again when your travels bring you back into the area!Warmest Regards,Carla Kelly,General Manager

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 out of the 4 times we’ve stayed at this resort it surely has never let us down !! It’s safe, convenient to get to the water and other things nearby. The only thing I truly wish this resort would do is have a better breakfast option!!
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Christian,Thank you for making Beachside Resort Hotel your home away from home. We accommodate many travelers and enjoy providing clean and comfortable accommodations in an excellent location. We know that small things can make a big difference, so we do our best to offer everything you might need while away from home. Thank you also for sharing your comments regarding our breakfast; we will share your feedback appropriately as we plan for the future. It is always a pleasure to serve you, and we look forward to your next visit.Warmest Regards,Carla Kelly,General Manager

8/10 Good

Sonia Y

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Imfiine
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Sonia,Thank you for the wonderful review of Beachside Resort Hotel. We are pleased that you had an enjoyable stay, and we look forward to hosting you again on your next visit to Gulf Shores.Warmest Regards,Carla Kelly,General Manager

2/10 Terrible

jason

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff left the pool gait unlocked after pool closing hours.we were woke in the middle of the night with about 15 people in the pool this went on from about 1:00 a.m.-3:30 a.m. this crowd was drunk,very loud , throwing beer cans a few of them were even topless .my children seen this when they looked out the window to see what all the noise was about. people were asking them to quiet down one lady was arguing with everyone that asked ,the staff asked them to quiet down before leaving the same woman yelled out to let everyone know she urinated in the pool. If the staff would have locked the gate at 10:00 p.m. like it said this may have not been an issue. The people in the pool were probably ages 20-40 years old the woman let eveyone know by screaming she was 40 years old and no one tells her to go to bed.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Jason,Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was interrupted by other guests. We assure you this is not typical, and your feedback has been shared with our team to ensure similar instances are avoided going forward. We are very grateful for your patience, and we would be honored to have you stay with us again.Warmest Regards,Carla Kelly,General Manager

8/10 Good

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is on the third floor is unique. The rooms have plenty of space. We could barely see the beach from the hotel.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Debbie,Thank you for taking the time to review your stay and for the generous words about our refreshing pool and accommodations. However, we hope you will accept our apologies for any disappointment regarding the views from our property. We are happy this did not entirely affect your stay, and we look forward to welcoming you back the next time you are in the area!Warmest Regards,Carla Kelly,General Manager

10/10 Excellent

Colton

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property was a little out dated but we got a good deal on a 3 night stay. Beach is conveniently located right across the street. Our rooms were clean which is what we cared about the most. Staff was friendly. Over all great place to stay for the price & location. We will be staying here again in the future.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Colton,We can't thank you enough for recommending Beachside Resort Hotel. It brightens our day to know you found such great value in our accommodations and service, and we can only get better from here. Our team looks forward to serving you for many more years to come!Warmest Regards,Carla Kelly,General Manager

6/10 Okay

HENDRIKA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked being so near to the beach.
Stayed 2 nights in Mar 2024
Response from gm on Mar 30, 2024
Dear HENDRIKA,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the proximity of our resort to the beach during your stay. Providing convenient access to the beach is one of the highlights of our location, and we're delighted that it contributed positively to your experience. We value your input and look forward to welcoming you back for another memorable stay by the beach.Warmest Regards,Carla KellyGeneral Manager

10/10 Excellent

gracie

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the whole property, The ladies at the front were very nice and extremely understanding when we needed to switch rooms due to smoke smell in the original room. great service and close to the beach within walking distance
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Gracie,It was a pleasure to host your recent visit to Gulf Shores. Thank you for mentioning the pleasant interactions you had with our staff during your stay. They work hard to make each guest’s visit exceptional, and we are glad they helped resolve your concerns. We hope you had an enjoyable time at the beach, and we look forward to your return. Warmest Regards,Carla Kelly,General Manager

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
We like the property it’s really nice and the people they are nice too
Stayed 1 night in Feb 2024
Response from General Manager on Mar 29, 2024
Dear Sheila,Thank you for choosing Beachside Resort Hotel. We strive to provide our guests with thoughtful hospitality and attentive service, and we are pleased to read your generous compliments. We look forward to sharing your kind remarks with our team, and we hope to welcome you back again soon!Warmest Regards,Carla Kelly,General Manager

8/10 Good

Shane

Liked: Cleanliness, staff & service, amenities
Easy access to the beach and a roof top pool made our stay enjoyable. In addition, we were in walking distance of restaurants, gift shops, and other cool stores. The location is excellent!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Shane,Thank you for taking the time to share your generous comments, particularly about our hotel's location. With easy access to the beach, restaurants, and shops, we agree that our hotel is a very comfortable and affordable choice when visiting Gulf Shores. Thank you again for your recommendation, and we look forward to serving you again soon! Warmest Regards,Carla Kelly,General Manager

4/10 Poor

raychel

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was run down and dirty
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Raychel,Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies for the concerns you had with our property. We work hard to ensure a comfortable, seamless experience for our guests, and we regret not meeting these expectations. We have shared your remarks and will use them as an opportunity to improve our accommodations. We hope you will revisit the next time you are in the area so we can show you our commitment to exceptional hospitality. Warmest Regards,Carla Kelly,General Manager

6/10 Okay

Gerard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn’t like that the door safety latch looked like someone tried to bust in. The screws were all halfway out Did like it’s convenience, close to beach and stores, staff was friendly. Room was big but unusual for hotel room with all ceramic tiled floor. Great place for coming if you are bringing a crowd on a budget
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Gerard,Thank you for pointing out how much you enjoyed our spacious accommodations and excellent location. We are glad we provided a great value during your time in Gulf Shores. However, please accept our apologies for the concerns you had with your room lock. We will address this as necessary and appreciate you bringing this to our attention. It was a pleasure to serve you, and we look forward to welcoming you back for a perfect stay. Warmest Regards,Carla Kelly,General Manager

10/10 Excellent

Ben

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the price. I gave it a 4 on cleanliness and property bc it is a little older and things arent perfect. Our tub was dirty when we arrived but the staff was quick to resolve the issue as soon as reported. The breakfast included was a grab and go which was not ideal but overall we enjoyed our stay and would stay again.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Ben,Thank you for choosing our hotel for your visit to Gulf Shores and for sharing your kind review. We love to read that you appreciated our excellent value and that our associates were quick to help resolve your concerns. We are glad that you will consider us in the future, and we would be honored to welcome you back again. Warmest Regards,Carla Kelly,General Manager

6/10 Okay

Annette

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was convenient to the beach and the swimming pool is on the 3rd floor on top of the entrance.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Annette,We are delighted you chose to stay with us. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has an enjoyable experience. Thank you for taking the time to share how much you loved our refreshing pool and excellent location. We hope to have the opportunity to welcome you again soon.Warmest Regards,Carla Kelly,General Manager

8/10 Good

Dillon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very clean and staff was friendly
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Dillon,On behalf of our entire team, thank you for taking the time to post such wonderful feedback about Beachside Resort Hotel! We are delighted that you thoroughly enjoyed our comfortable accommodations and friendly hospitality. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Warmest Regards,Carla Kelly,General Manager

10/10 Excellent

Haylei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a great area across from the beach. It was also like 2 miles from the Hangout. The room was bigger than expected and very clean.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Haylei,We are grateful you chose Beachside Resort Hotel for your visit to the area, and we thank you for your five-star review. We agree that our location, moments away from the beach and local venues, is perfect. We are glad that it was ideal for your visit and that you had a great time! It was a pleasure to serve you, and we hope to see you again soon.Warmest Regards,Carla Kelly,General Manager

6/10 Okay

Tonie, Munford

Liked: Cleanliness, staff & service
Disliked: Amenities
Great location. It was a little strange that a 5 story hotel did not sell soft drinks anywhere (not a coke vending machine or behind the counters sell). Also had a laundry room but no detergent for sell. No info in the room regarding delivery options. No hair dryer (curly headed people need a hair dryer) and an ironing board but no iron. Nice staff though!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Tonie,Thank you for choosing our hotel for your visit to Gulf Shores. While we are glad you were satisfied with our perfect location, we are disappointed that we did not meet all of your expectations. We take your observations regarding our hotel and guestroom amenities seriously and appreciate the feedback. We will share your remarks appropriately with our team, and we hope to welcome you back for a more seamless stay. Warmest Regards,Carla Kelly,General Manager

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Clay,Thank you for the five-star rating. We are thrilled we met your expectations for a fantastic stay at Beachside Resort Hotel. We hope to have the pleasure of serving you during your next visit to Gulf Shores!Warmest Regards,Carla Kelly,General Manager

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great non-chain hotel property, very close and easily accessible to the beach and places to eat. The mattress wasn't the most comfortable, but overall, I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Stephanie,It was a pleasure to welcome you to Beachside Resort Hotel. As mentioned, our location in Gulf Shores makes it very convenient for our guests to enjoy a variety of food and shopping venues as well as the beautiful waters of the Emerald Coast. We appreciate your feedback regarding our mattresses, and we would love to welcome you back in the future.Warmest Regards,Carla Kelly,General Manager

6/10 Okay

Melanie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Melanie,Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aim to exceed our guests' expectations, so we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Warmest Regards,Carla Kelly,General Manager

6/10 Okay

Linda

Traveled with family
Good location to the beach
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Linda,Thank you for choosing us during your time in Gulf Shores. We are glad you enjoyed our convenient location right by the beach. Many of our guests appreciate this feature, and we are delighted it elevated your stay. We hope to welcome you back whenever you visit the area! Warmest Regards,Carla Kelly,General Manager

2/10 Terrible

Melissa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches and very dirty in our room however staff was nice enough to give us a different room
Stayed 3 nights in Feb 2024
Response from GM on Mar 23, 2024
Dear Melissa, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are glad our associates were able and happy to change your room. We are grateful for your patience, and we hope you will accept our apologies and consider staying with us again.Warmest Regards,Carla KellyGeneral Manager

10/10 Excellent

Teri, Leon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very well maintained and clean room. There was a full-size fridge in the room, so that was nice. The staff was super nice and the beds were comfortable. I would definitely stay here again. It was within walking distance to just about everything.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Teri,Thank you for choosing Beachside Resort Hotel for your recent visit to Gulf Shores. We enjoyed your description of our hotel and the wonderful service you received from our staff. We are glad our accommodations and location were perfect for your visit, and we hope you will choose to stay with us again the next time your travel brings you to our area.Warmest Regards,Carla Kelly,General Manager

8/10 Good

Jamie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our trip and although it’s an older building the staff were amazing and it was clean (top priority!) and it was very easy to get what we needed with no problems. The staff were very helpful and very nice. Thank you!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Jamie,Thank you so much for your kind words about Beachside Resort Hotel! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another memorable experience.Warmest Regards,Carla Kelly,General Manager

10/10 Excellent

Loretta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great! Will be making reservations again. 😊
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Loretta,We are pleased you chose Beachside Resort Hotel for your recent visit to Gulf Shores. We are thrilled that you enjoyed our hotel, and we will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Warmest Regards,Carla Kelly,General Manager

8/10 Good

Madelyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Except somehow there was another room booked under my name? We don’t know how it happened but they’re refunding me the money for that! So other than that it was an amazing stay! I don’t blame them for the random booking, it was just all confusing. And wish they had mentioned the second room before swiping my card! But such an amazing experience everyone was so kind and they helped me figure out everything that was going on with the second room and helped me get it all cancelled. We walked almost everywhere since it was so close fo literally everything!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Madelyn,We are flattered by your generous review. It is very kind of you to recognize our devoted staff for their attentive and thoughtful service. Although we realize the inconvenience you experienced due to your reservation, we are delighted our team was able to resolve everything to your satisfaction. We are pleased you enjoyed our great location in Gulf Shores, and we look forward to having you as our guest again. Warmest Regards,Carla Kelly,General Manager

8/10 Good

Holly

Liked: Staff & service
The appliances were clean and the refrigerator was a larger size . We were able to have larger quantity of food and drinks, King size bed was comfortable. The only draw back was the noise at night , our stay was during spring break lots of young adults. Young families were fun to watch in the pool. Pool was clean, with plenty of sitting space. Some chairs needed to be replaced. Price was fair.
Stayed 14 nights in Mar 2024
Response from General Manager on Mar 20, 2024
Dear Holly,Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback about noise and our pool chairs. We are glad you enjoyed our family-friendly accommodations, and we hope to have another chance to welcome you on a future visit.Warmest Regards,Carla Kelly,General Manager