Ratings based on 1,529 Verified Reviews

3.2 out of 5
61% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jan 4, 2018
There was no hot water and when we told hotel staff they said "oh, Sorry" No effort to make it right or refund money for the stay.
Comment from Hotel Management
Jan 8, 2018 by Front Desk, Hotel Management
I am sorry you had that experience here at Beachside Resort. We strive to provide the best stay for our guests, and it seems we fell short.
2 out of 5
by A verified traveler

Bare minimum

Posted Dec 4, 2017
Room was dingy and musty. We barely had a view of the ocean. Sorry do not think we will be back.
Comment from Hotel Management
Dec 6, 2017 by Beachside Resort, Hotel Management
We are sorry you were not completely satisfied with your stay. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Better than expected

Posted Nov 25, 2017
Breakfast was beyond expectations. The room was clean and quiet with waterview. It's close to everything we came for
Comment from Hotel Management
Dec 6, 2017 by Beachside Resort, Hotel Management
I am so glad you enjoyed your stay! We are lucky to be one of the few hotels on West Beach in close proximity to a lot of the main dining and activities. Thank you for staying with us and we hope you return.
4 out of 5
Recommended
for Everyone
by A verified traveler from Northport, AL

Average older hotel close to beach

Posted Nov 17, 2017
Pros: Location to the beach.
Cons: Needs updating
Location: Close to restaurants and of course the beach is just across the road. Outlet mall a short drive.
Hotel is in a prime location to beach and restaurants. Short drive to attractions and outlet mall. Staff was very friendly and made you feel welcome. This place just needs a little love and some updating. The room was cleaned daily with fresh towels.
Comment from Hotel Management
Nov 18, 2017 by Front Desk, Hotel Management
Thank you so much for your review Tony! We appreciate your feedback and are happy you were pleased with the location and with our staff. I will be sure to relay the message!
3 out of 5
by A verified traveler

Close to beach yet not a very comfortable stay

Posted Nov 11, 2017
The room wasn't what I expected yet the price was very affordable. You get what you pay for. Very close to beach tho.
Comment from Hotel Management
Dec 8, 2017 by Beachside Resort, Hotel Management
I apologize the room was not what you were expecting. If you would like to stay with us in the future, feel free to contact the hotel directly so we are able to make it a more pleasurable experience. Thank you for your review Shana.
4 out of 5
Recommended
for Everyone
by A verified traveler from Attalla, AL

Posted Nov 8, 2017
Hotel is across the street from the beach. Rooms were nice and clean. Room service came in each day to change sheets and towels.
Comment from Hotel Management
Nov 18, 2017 by Front Desk, Hotel Management
Thank you for the positive review Kyi! We appreciate your business.
3 out of 5
Recommended
for Everyone
by A verified traveler from AL

Gulf view beach hotel with issues

Posted Nov 8, 2017
Great location, just walk across the beach front road to the gorgeous beach. The staff is great! The price is good, especially for the location! The bed was very comfy, but...it felt damp. There was some mildew here & there with that distinctive odor. The room was clean, as far as anyone could make it in such a damp environment, but it was an older BEACHSIDE HOTEL, we would stay again.
Comment from Hotel Management
Dec 6, 2017 by Beachside Resort, Hotel Management
Yes Terri unfortunately our close proximity to the beach does have its downfalls, but we appreciate you also pointing out our great staff and our comfy beds! Thank you for the review and we'll see you next time :)
3 out of 5
by A verified traveler from Texas

You get what you pay for.

Posted Nov 7, 2017
Pros: Clean bedding.
Cons: Our AC was duct taped into the wall.
Location: Close to food, beach and shopping.
We only stayed one night. No this is not a "nice" motel or a resort. But its a clean place to shower and sleep and across the street from the beach.
Comment from Hotel Management
Dec 8, 2017 by Front Desk , Hotel Management
I am very embarrassed to hear your AC was duct taped to the wall, as clearly that is not acceptable. We hope you informed the front desk so we can take proper action. Thank you for your stay KB.
3 out of 5
Recommended
for Everyone
by A verified traveler from Mobile, Alabama

It'll do

Posted Nov 3, 2017
Pros: Despite the weak coffee, I did enjoy the breakfast. The location isn't bad, & the cost is decent. The staff seemed mostly friendly & helpful.
Cons: Repair the window in #311 & update the walls. Place irons, ironing boards, & coffee makers in the rooms.
Location: Lots of places to eat. Mikee's: enjoyed & was nearby. Red Slipper, Orange Beach: liked food, crowded, local favorite, long wait. Owa amusement park.
We chose this place for a weekend getaway. The desk clerk took a little extra time to find us a room facing the beach, which is actually across the street & on the other side of a restaurant & some resort properties. We were in # 311, a corner room that does not share an adjacent wall with any other guest rooms, so you don't hear your neighbors, & they don't hear you! The walls of the room were poorly plastered & haphazardly painted, & a clothes rack affixed to the wall was poorly secured. There is no iron or ironing board in this room, if you need that sort of thing, which we usually do. Also, there was no coffee maker in the room. The bed linen & towels did seem to be clean, & the floor is tiled throughout the room, which is a nice touch for my allergy suffering wife. It's a good thing there was no carpet, because a storm that ran through the area on our first night there brought rainwater in through a window at the corner of the room. As a result, the floor had a considerable amount of water on it, which housekeeping courteously mopped up for us. Sadly, they said that management already knew about the problem but had failed to address it. Breakfast included pastries, as one would expect, but they also had mini cheese omelets & sausage. My wife said the coffee was weak; I would concur. Still, breakfast was better than we expected. For what we paid, it'll do, & we would do it again under the same circumstances.
Comment from Hotel Management
Dec 6, 2017 by Front Desk , Hotel Management
Tommy we are glad you enjoyed our breakfast as we have made changes to improve it over the year and having positive feed back like yours lets us know we are on the right track.We do have iron and ironing boards available and a quick ring to the front desk will enable us to assist you. As far as the rain-water coming into your room in 311, we are making improvements and working toward getting the windows fixed/replaced but unfortunately that is something that takes months to achieve, however we are making progress! Overall we tremendously thank you for your business and are happy you would stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gulf shores, Al

Nice hotel close to the beach

Posted Oct 31, 2017
Very close to the beach, was cleaned every day, very comfortable beds. Just an all around pleasant stay.
Comment from Hotel Management
Dec 6, 2017 by Front Desk , Hotel Management
Thank you so much Rene!