Did Not advertise on website that Entire hotel was Non smoking -including Private Balcony! Some rooms specifically said non-smoking, but others did not, so I assumed I could smoke on the private balcony - only to find out when I checked in that it was not allowed. Only one spot to smoke on the ground floor. Housekeepers spoke absolutely No English including the word "towel," so it was impossible to communicate what you needed done with the room/or clean towels. Staff was overworked, exhausted, snappy, and rude. The restaurant, the Pancake House, was a bit pricey and short staffed but the food was amazingly delicious and worth the price and wait. Our server was wonderful and kind and attentive even though she was overworked and exhausted. The location was amazing, right on the beach. But for the price, I would have stayed somewhere else had I known all this. I wish I had read a review like this before I chose that hotel.
