Ratings based on 492 Verified Reviews

3.8 out of 5
77% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Although on the beach, room was small and old.

Posted Mar 23, 2017
Pictures are bit deceiving. Rooms very small especially bathrooms.
Comment from Hotel Management
Mar 24, 2017 by Bobby Thompson, Hotel Management
Thank you for staying with us. We are sorry to hear that you weren't pleased with your room. We keep the websites loaded with updated pictures to let guest see what changes we have made to the hotel. We hope to see you again.
3 out of 5
by A verified traveler from Ms.

It's just on the beach, ,, thts all...

Posted Mar 19, 2017
It was clean but didn't smell clean and it the pictures gave inaccurate description of room. We had an old rusty microwaves sitting on a table that you had to plug up , it was sold revamp not done well.... but the front desk people were very pleasant.
Comment from Hotel Management
Mar 22, 2017 by Bobby Thompson, Hotel Management
We want to thank you for staying we us at The Best Western on the Beach. We are sorry to hear you did not enjoy the room itself. We will address the issues of the room conditions to further update out rooms. We hope to see you again. Thank You
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, clean and on the beach.

Posted Mar 15, 2017
Staff was nice. Weather was cold and rainy but the grandkids lived the indoor pool. It saved the trip!
Comment from Hotel Management
Mar 16, 2017 by Bobby Thompson, Hotel Management
Thank you for staying with us! The weather is so unpredictable but we are happy to hear that the indoor pool came to your rescue! We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

great stay

Posted Mar 6, 2017
Pros: distance to the beach was great, balcony looking onto beach and ocean, beds were very comfy.
Location: beach, restaurants, shopping, all in walking distance of the hotel.
this hotel is right on the beach, our room had a awesome view of the ocean, very nice facility, friendly and cooperative staff, will absolutely be back, this hotel is in the center of everything and very affordable, you will not be disappointed.
Comment from Hotel Management
Mar 19, 2017 by Bobby Thompson, Hotel Management
Thank you for staying with us! We are so happy that you enjoyed your stay with us! We appreciate your business. Cant wait to see you and your family again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Right on the beach, wonderful view of the ocean

Posted Mar 6, 2017
Very accommodating staff! They had great knowledge of the area. The front desk staff very helpful with things to do, how to get to where we wanted to go. Would definitely stay there again!
Comment from Hotel Management
Mar 16, 2017 by Bobby Thompson, Hotel Management
Thank you for staying with us! We are so pleased to hear that our staff took care of you and your family! We hope to see you again soon!
1 out of 5
by A verified traveler

Horrible

Posted Feb 28, 2017
Beware... do not stay here. Hotel is falling apart, they have roaches everywhere, elevators feels and sounds like a death trap. We did not stay left and found another hotel. in google search this hotel is the first one on the list. This is the worst hotel ever, they should not even be renting these rooms out. Hotel is way outdated and dirty.
Comment from Hotel Management
Mar 4, 2017 by Bobby Thompson, Hotel Management
Thank You !
4 out of 5
Recommended
for Everyone
by A verified traveler

location is great

Posted Feb 5, 2017
Pros: location and convience
Cons: Café does not cater to people who are gluten free, period.
Location: you are on the beach. ENJOY
This is a great hotel for staying on the beach. The only criticism I would have is that it is a little dated. Realize that and you will love it. The people were great and welcoming. It is great looking out over the beach, and the price is right for this property.
Comment from Hotel Management
Feb 6, 2017 by Bobby Thompson, Hotel Management
Thank you for staying with us this past week. We are all way trying to improve each year. We hope you choice are property again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Gulf Shores "Goodie" hiding in plain view.

Posted Jan 31, 2017
Pros: Low key, High Standards. Friendly staff with good local knowledge.
Cons: Entrance from the street could be better defined. Front desk/Foyer could be more noticeable.
Location: Nestled between larger properties, Best Western on the Beach is a bit less noticeable. All along the front road are beach-style restaurants and shops
Nice room with good furnishings and well maintained. Kitchenette, full bath, 2 Queen beds, Flat-screen, carpets, and balcony. Easy access to the beach and good breakfast restaurant on site. Lots of beautiful beach opportunities nearby, plenty of food and shopping, too!
Comment from Hotel Management
Feb 1, 2017 by Bobby Thompson, Hotel Management
Thank you for staying with us. We are a nice quiet hidden gem. We are so glad that you got to experience the hotel as well as the restaurant. We hope to see you again in the future. Have a wonderful week!
4 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Great Location and Very Pleasant Stay

Posted Jan 30, 2017
Pros: They had a great wait staff, from desk clerks to the restaurant staff.
Cons: It may be a Gulf Shores problem, but there was not much water pressure.
Location: Great location in the heart of Gulf Shores. The Hangout was a five minute walk from the hotel and there were several restaurants in close proximity.
We checked in late on a Friday but were met by a very friendly desk clerk who went out of her way to accommodate our requests. Our original room assignment was on the second floor, but after arriving in the room, we realized the view of the beach would be better if we were located in one of the upper floors. Our request was made and the desk clerk immediately assigned us to a fifth floor room, perfect for my wife's desire to sit on the balcony and view the beach and crashing waves. We were in Gulf Shores to support our children who were running in the Big Beach Marathon and the location to the start and finish line was perfect, only a five minute walk from the hotel to the sight. Breakfast in the Island Pancake House in the hotel on Sunday morning was great. It was a very enjoyable stay, and given the opportunity to visit Gulf Shores again, we would definitely consider staying at the Best Western On The Beach.
Comment from Hotel Management
Jan 30, 2017 by Bobby Thompson, Hotel Management
Thank you for staying with us we are pleased to hear how happy you were with our facility. We strive to make each guest feel right at home. We hope to see you and your family again in the future. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Well pleased with the whole experience.

Posted Jan 25, 2017
Pros: Close to the beach.
Everything was top notch. We will stay at this locations in the future.
Comment from Hotel Management
Jan 27, 2017 by Bobby Thompson, Hotel Management
Thank you for staying with us! We appreciate your business and hope to see you again in the future!