Ratings based on 486 Verified Reviews

3.2 out of 5
62% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

You have to ask for everything

Posted Jun 8, 2017
Just what the title says. You have to ask for towels, ask for toilet paper, ask for a hair dryer, ask for an iron....ok for one or two nights but I was beginning to fill crammed. No counter in bathroom to put any of your belongings so had to put on the floor. We were there 2 nights and our room was never once cleaned with towels or toilet paper restocked so we had to go ask for all of that. Pros are it's close to the beach and things to do.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 30, 2017
Plain jane, very clean, wifi could be better, excellent for short stay or extended stay if working on area for my trip fine.
Comment from Hotel Management
Jun 1, 2017 by Cindy & Staff, Hotel Management
Thank you for positive feedback, we are glad you enjoyed your stay and we hope to see you back again in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Maplesville, AL

Posted May 18, 2017
Rates were very resonable compaired to other hotels in area and room was really clean!
Comment from Hotel Management
May 26, 2017 by Barbara, Hotel Management
Dear Guest, Thank you for your review and for choosing our Hotel. I am so glad to hear that you enjoyed your stay with us.
3 out of 5
by A verified traveler

It was somewhere to sleep

Posted May 14, 2017
Thin walls. Could hear everything on either side and from room above us. Television did not work. Breakfast was cereal and granola bars.
Comment from Hotel Management
May 26, 2017 by CountryHearthInn, Hotel Management
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay at the hotel was not up to par. Please note this information has been passed on to our staff. Despite this, we hope to be able to welcome you back on a return visit. Sincerely, Country Hearth Inn
2 out of 5
by A verified traveler

Unacceptable

Posted May 7, 2017
The room was not comfortable at all. Walls and carpet was dirty. Room had an odor.. It was overall not suitable❗️
Comment from Hotel Management
May 30, 2017 by Cindy, Hotel Management
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please note that the pictures you attached have been passed on to our housekeeping and maintenance department to ensure this is taken card of. Please feel free to email us so our hotel manager can discuss your issues personally.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans

Nice, Clean Hotel

Posted Apr 30, 2017
This hotel is clean, convenient, and comfortable. The lodging is sparse, but: the bed was soft and comfy, the tv worked, the hotel soaps smelled lovely and there was yummy coffee in the room. No, it's not the same experience as a chain hotel, but this is clearly an establishment the staff takes pride in!! I will definitely stay here again!
Comment from Hotel Management
May 8, 2017 by Cindy, Hotel Management
Dear Caitlyn: We appreciate your positive feedback about our hotel and staff. We take pride in serving our guests. Our staff thanks you too. We look forward to your next visit to Gulf Shores, Al. Sincerely, Cindy, General Manager.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to beach.

Posted Apr 9, 2017
People next door partied loud until after 2am. Couldn't call to complain because there was no phone in the room. Otherwise good stay. Just wish there had been a way to let others know to show a little respect to other tenants.
Comment from Hotel Management
Apr 15, 2017 by CountryHearthInn, Hotel Management
We appreciate you taking the time to provide us with such feedback about your stay. I am very sorry to hear that something went wrong during your stay at our hotel.
4 out of 5
by A verified traveler

The hotel was empty and very scary since we were

Posted Mar 28, 2017
Pros: Price was right
Cons: Bathtub was took steep and I almost fell. Needs strips or rugs and more hamdles
Location: Good location. Restaurants near. Beach near
At the back of the hotel. Scary for two women alone
Comment from Hotel Management
Apr 3, 2017 by Cindy, Hotel Management
Thank you for taking the time to review your stay with us. We are glad you liked our location. We would love to have you back with us again. Also we would gladly offer you a room that has more handles in the bathroom and a room in the front of the hotel. Our sincere apology for the location of your room. General Manager & Staff
3 out of 5
by E. Kenneth

Posted Mar 28, 2017 on Hotels
Our room was never cleaned. They only came once a day, early in the morning. We had to ask for more toilet paper, and never got clean towels or our trash emptied.
Comment from Hotel Management
Apr 3, 2017 by melissa, Hotel Management
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concrens have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.
5 out of 5
by Amanda

Posted Mar 22, 2017 on Hotels
The hotel was well kept and clean. Friendly staff and great location.
Comment from Hotel Management
Mar 25, 2017 by melissa, Hotel Management
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay at our hotel.