Lobby lounge

Reviews of Courtyard by Marriott Gulf Shores Craft Farms

3 out of 5
Courtyard by Marriott Gulf Shores Craft Farms
3750 Gulf Shores Pkwy, Gulf Shores, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 542 out of 943 reviews" "
Rating 8 - Good. 283 out of 943 reviews" "
Rating 6 - Okay. 70 out of 943 reviews" "
Rating 4 - Poor. 25 out of 943 reviews" "
Rating 2 - Terrible. 23 out of 943 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

LaAmbereo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great staff was nice and thoughtful
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear LaAmbereo, We're thrilled to hear you enjoyed your stay at Courtyard Gulf Shores Craft Farms! Our team is dedicated to ensuring every guest feels welcomed and valued. Thank you for highlighting our staff's kindness and thoughtfulness. We hope to welcome you back soon for another fantastic experience!Best Regards, Ericka Johnson General Manager

10/10 Excellent

judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome!
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Judy, We are thrilled you had an excellent stay at Courtyard Gulf Shores Craft Farms, and we appreciate the fantastic review! It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards, Ericka Johnson General Manager

6/10 Okay

BOOKER

Stayed 3 nights in Mar 2024
Response from General Manager on Apr 20, 2024
Dear BOOKER, We hope you loved many aspects of our hotel and appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations and are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Best Regards, Ericka Johnson General Manager

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Edward, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to know that you had an enjoyable stay at Courtyard Gulf Shores Craft Farms. We'd love to host you again someday for another great visit.Best Regards, Ericka Johnson General Manager

8/10 Good

Edward, Tallahassee

Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Edward, We are happy you had such a lovely stay at Courtyard Gulf Shores Craft Farms! Thank you for sharing your rating with us. We look forward to hosting you again soon for an even more wonderful experience.Best Regards, Ericka Johnson General Manager

6/10 Okay

Leigh Ann

Traveled with family
Liked: Staff & service, room comfort
Weekend stay.
I paid for breakfast for two through the Hotels.com app but had no proof of it so they wouldn’t honor my breakfast purchase.The bathroom had a dirty bath mat on the floor that was still wet and brown in color. For the price the hotel appeared to. be old and needed a makeover in certain areas .
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Leigh Ann, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced during your stay. We regret the issues with the breakfast purchase and the cleanliness concerns in the bathroom, and we will address these concerns to ensure a more pleasant stay for our guests in the future. We also appreciate your feedback regarding the need for a makeover, and we will share this with the appropriate individuals for the future modernization of our property. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Best Regards, Ericka Johnson General Manager

10/10 Excellent

Julie

Traveled with partner
Liked: Amenities
Wonderful stay. Very friendly staff. Felt comfortable staying here and would certainly stay with them again.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Julie, Thank you for sharing your positive experience at Courtyard Gulf Shores Craft Farms! We're delighted to hear you had a wonderful stay and felt comfortable with our very friendly staff. Your kind words are appreciated, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Ericka Johnson General Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The guest service at the desk was very good. The hotel lobby was clean and neat. The room was clean and neat. The pillows were not comfortable. The mattress had a sag that was settled in where the two people have been lying. No free coffee in the lobby. The coffee from the coffee maker in the room was pretty bad.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 10, 2024
Dear Robert, It was a pleasure having you as our guest at Courtyard Gulf Shores Craft Farms, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our well-maintained property and friendly service met all your expectations! However, we regret your concerns with the bedding and in-room amenities. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Best Regards, Ericka Johnson General Manager

8/10 Good

Kevin, Midland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Kevin, Thank you for the wonderful rating for Courtyard Gulf Shores Craft Farms! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards, Ericka Johnson General Manager

10/10 Excellent

ALFRED

Stayed 3 nights in Dec 2023
Response from General Manager on Jan 21, 2024
Dear ALFRED, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Courtyard Gulf Shores Craft Farms. We'd love to host you again someday for yet another unforgettable visit.Best Regards, Ericka Johnson General Manager

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TV reception was not very good. Everything else was above average.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Harold, Thank you for your recent stay at the Courtyard Gulf Shores Craft Farms and for posting such a generous review of our hotel. It makes us happy that you appreciated everything about your stay, including our clean and comfortable accommodations and our hardworking staff, who strive to exceed your expectations. We will share your observations regarding the television with our team, and we are grateful for the feedback that helps us better serve our guests. We enjoyed having you as our guest, and we hope to see you again on your next trip to Gulf Shores. Best Regards, Ericka Johnson General Manager

10/10 Excellent

Shila

Stayed 3 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Shila, Thank you for the excellent rating! It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed everything about your stay. It was our pleasure to accommodate you at Courtyard Gulf Shores Craft Farms, and we hope to see you again soon. Best Regards, Ericka Johnson General Manager

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from General Manager on Dec 9, 2023
Dear Alyssa, Thanks for the outstanding rating! We are delighted your time at Courtyard Gulf Shores Craft Farms was great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Best Regards, Ericka Johnson General Manager

6/10 Okay

david

Liked: Cleanliness, staff & service, amenities
I liked it because it was standard Courtyard property. What I didn’t like was the price compared to the age of the property. The room is over due a makeover. It needs every thing done the furniture to the light switch’s. The hinges on the doors had signs of rust. Not to be confused with clean. Everything is clean and tidy from the lobby and up into the room. Outdoors could use some work. Landscape is old and over grown. Pool area had potted dead plants. The pool was a nice view from my room. I wasn’t happy that the balcony door was all foggy in the inside of the glass. I would stay there agan just because it was clean.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Dear david, Thank you for sharing your experience. We are grateful for your acknowledgment of our well-maintained accommodation. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we look forward to seeing you soon. Best Regards, Ericka Johnson General Manager

10/10 Excellent

Timothy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 2 nights in Oct 2023
Response from Ericka Johnson General Manager on Nov 24, 2023
Dear Timothy, Thank you for the excellent rating! It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed everything about your stay. It was our pleasure to accommodate you at Courtyard Gulf Shores Craft Farms, and we hope to see you again soon.Best Regards,Ericka JohnsonGeneral Manager

10/10 Excellent

richard

Stayed 1 night in Nov 2023
Response from General Manager on Dec 13, 2023
Dear richard, We are pleased to receive your generous rating for Courtyard Gulf Shores Craft Farms. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Best Regards, Ericka Johnson General Manager

2/10 Terrible

Candice

Disliked: Cleanliness, property conditions & facilities
The room smell terrible, and the room looked old.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Candice, We apologize for the issues you encountered during your stay. We understand that the condition and odor of your room were not up to the standards we strive to provide. Your feedback is important, and we will address these concerns with our team to ensure a more pleasant and refreshed experience for our future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved stay.Best Regards, Ericka Johnson General Manager

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ericka Johnson General Manager on Oct 17, 2023
Dear Loretta, Thank you for your recent stay at the Courtyard Gulf Shores Craft Farms and for posting such a generous rating of our hotel. It is a pleasure to know we exceeded all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to Gulf Shores.Best Regards,Ericka JohnsonGeneral Manager

10/10 Excellent

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great check in and a very nice Hotel.
Stayed 1 night in Oct 2023
Response from Ericka Johnson General Manager on Oct 9, 2023
Dear Jimmy, Thank you for sharing your experience. Our mission here at Courtyard Gulf Shores Craft Farms is to provide outstanding customer service! We take great pride in thoughtful hospitality and are delighted to know that we exceeded your expectations. As a valued guest, your feedback will be shared with our team to continue to inspire and motivate them to deliver exceptional experiences.We look forward to seeing you again the next time your travel brings you back to the area!Best Regards,Ericka JohnsonGeneral Manager

10/10 Excellent

Sandra

Stayed 2 nights in Oct 2023
Response from General Manager on Oct 29, 2023
Dear Sandra, Thank you for your terrific rating of Courtyard Gulf Shores Craft Farms. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Best Regards, Ericka Johnson General Manager

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Noisy room
We are on our honeymoon, which they knew, and still gave us the room by the noisiest elevator in the world with a view of the dirty roof. When asked about moving, i was just laughed at. Definitely expected more from a Marriott hotel.
Stayed 1 night in Oct 2023
Response from Ericka Johnson General Manager on Oct 8, 2023
Dear Guest, Thank you for your feedback. Please accept our apologies for the noise disturbance that disrupted your stay, even more so for how our front desk associates handled it. We sincerely regret not meeting your expectations and providing you with a seamless experience. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to Gulf Shores.Best Regards,Ericka JohnsonGeneral Manager

4/10 Poor

Kimberly, Meridian

Liked: Cleanliness, staff & service
They were unsure on how to check us in. Check out took longer than expected. They also made sure we knew it was more difficult because we used a third party site to book. The hotel itself was ok. You can tell much of it is dated and our air conditioner took a while to get cold.
Stayed 1 night in Sep 2023
Response from Ericka Johnson General Manager on Sep 18, 2023
Dear Kimberly, Thank you for sharing your review. We were disappointed to read about the service issues you experienced when checking in and that it took longer than usual during check-out. We apologize for not meeting all of your expectations. Our standards are high, not only in service but also in maintaining our hotel's overall look and feel. Therefore, we will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area.Best Regards,Ericka JohnsonGeneral Manager

8/10 Good

Feavai

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Awesome customer service! They were very helpful and addresses any concerns. The cleanliness of the room was my only issue. My son found a jewel (instrument used to smoke) under the covers once the sheets were pulled back.
Stayed 1 night in Aug 2023
Response from Ericka Johnson General Manager on Sep 1, 2023
Dear Feavai, Thank you for acknowledging our devoted, hardworking associates at Courtyard Gulf Shores Craft Farms. We are grateful to know how actively they addressed your concerns. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the situations you raised for cleanliness in the room as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon.Best Regards,Ericka JohnsonGeneral Manager

10/10 Excellent

lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ericka Johnson General Manager on Aug 29, 2023
Dear lara, Thank you for the generous rating! It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed everything about your stay. It was our pleasure to accommodate you at Courtyard Gulf Shores Craft Farms, and we hope to see you again soon.Best Regards,Ericka JohnsonGeneral Manager

8/10 Good

Kimberly S

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff was very friendly, the hotel was mediocre, looks like they need to put some money in investing and upgrading the appearance.
Stayed 1 night in Aug 2023
Response from Ericka Johnson General Manager on Aug 24, 2023
Dear Kimberly S, Thank you for sharing your experience. We are grateful for your acknowledgment of the excellent service you received from our devoted, hardworking associates at Courtyard Gulf Shores Craft Farms. Our standards are high, not only in service but also in maintaining our hotel's overall look and feel. Therefore, we will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area.Best Regards,Ericka JohnsonGeneral Manager

2/10 Terrible

Kimberly

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked a King bed with sofa room for my ANNIVERSARY several months ago. Get here to check in only to be told the wi-fi is out and that I have been "upgraded" to 2 queens with a balcony because the room I booked months ago was not actually available when I booked it and proceeded to blame Expedia, who I never have had issues with. The so called great balcony looks over into the Publix parking lot- what an upgrade for the SAME MONEY. Then the shower head sprays out the holes of the shower curtain therefore it flooded the bathroom floor and my shoes. They also offer cereal from the market of you get hungry but no milk, because its only for breakfast. I am very disappointed with my stay here and wish I had of chosen a different location.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 20, 2023
Dear Kimberly, We deeply regret that your anniversary stay fell short of your expectations, and we apologize for any frustration caused by the room situation. We understand the importance of special occasions and the disappointment when plans don't unfold as anticipated. Your feedback is valuable, and we appreciate you bringing these concerns to our attention. Rest assured, we will use your comments to further enhance our guest experience and address the issues you've highlighted. We understand your disappointment and wish we could have provided the seamless and celebratory experience you were hoping for.Best Regards, Ericka Johnson General Manager

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was Great
Stayed 1 night in Aug 2023
Response from Ericka Johnson General Manager on Aug 26, 2023
Dear Michael, Thank you for your recent stay at the Courtyard Gulf Shores Craft Farms and for posting such a generous review of our hotel. It is a pleasure to know we exceeded all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to Gulf Shores.Best Regards,Ericka JohnsonGeneral Manager

10/10 Excellent

Gerald

Liked: Cleanliness, property conditions & facilities, room comfort
Great Stay
My wife and I had an amazing stay, the hotel was perfect with the balcony. The room was clean and refreshing and we would definitely recommend.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Aug 8, 2023
Dear Gerald, We thoroughly enjoyed reading your kind remarks about our fresh and refreshing accommodations! Our goal at Courtyard Gulf Shores Craft Farms is to provide outstanding service in all areas of our property, and it is great to know that our efforts make a difference. Your compliments will be shared with our team so we can thank them personally for their hard work.Thank you again for staying with us and recommending us to future travelers. We hope to welcome you back soon.Best Regards,Ericka JohnsonGeneral Manager

10/10 Excellent

KEVIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 9, 2023
Dear KEVIN, Thank you for the fantastic rating! It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed everything about your stay. It was our pleasure to accommodate you at Courtyard Gulf Shores Craft Farms, and we hope to see you again soon.Best Regards,Ericka JohnsonGeneral Manager

10/10 Excellent

Scott

Stayed 4 nights in Aug 2023
Response from Ericka Johnson General Manager on Aug 28, 2023
Dear Scott, Thank you for the excellent rating! It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed everything about your stay. It was our pleasure to accommodate you at Courtyard Gulf Shores Craft Farms, and we hope to see you again soon.Best Regards,Ericka JohnsonGeneral Manager

8/10 Good

ROBERT

Stayed 2 nights in Aug 2023
Response from Ericka Johnson General Manager on Aug 27, 2023
Dear ROBERT, Thank you for the nice rating! It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed everything about your stay. It was our pleasure to accommodate you at Courtyard Gulf Shores Craft Farms, and we hope to see you again soon.Best Regards,Ericka JohnsonGeneral Manager

10/10 Excellent

Shenika

Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 8, 2023
Dear Shenika, Thank you for rating your Courtyard Gulf Shores Craft Farms stay. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards, Ericka Johnson General Manager

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 1, 2023
Dear Dale, It is wonderful to know you enjoyed everything about your time at Courtyard Gulf Shores Craft Farms and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your excellent rating, and we hope you will be able to stay with us again soon.Best Regards,Ericka JohnsonGeneral Manager

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nice in my opinion. The beds were comfortable, It’s convenient & the Front desk guy was pleasant. The only small thing that was a minor issue was the floor in the bathroom wasn’t swept/mopped. I have a thing for hair & I saw more than enough small pieces of hair on the floor. Other than that, it was fitting for me and my family!!
Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 1, 2023
Dear Ashley, We thoroughly enjoyed reading your kind remarks about our associates and excellent facility! Our goal at Courtyard Gulf Shores Craft Farms is to provide outstanding service in all areas of our property, and it is great to know that our efforts make a difference. However, we are sorry for any housekeeping oversight with the bathroom. We hope you will visit with us again so we have an opportunity to provide you with a completely seamless stay!Best Regards,Ericka JohnsonGeneral Manage

10/10 Excellent

pete

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 5 nights in Jul 2023
Response from Hotel Management on Jul 31, 2023
Dear pete, Thank you for your recent stay at the Courtyard Gulf Shores Craft Farms and such a generous rating of our hotel. It is a pleasure to know we exceeded all of your expectations and you enjoyed every part of your stay! We enjoyed having you as our guest, and we hope to see you again on your next trip to Gulf Shores.Best Regards,Ericka JohnsonGeneral Manager

4/10 Poor

B.J.

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
This property is due for a refresh. Our shower was not clean with a wad of hair from the previous guest and a bonus of a dirty toilet. The front desk staff were efficient and friendly. I have stayed at this property a number of times previously but this will be my last stay
Stayed 1 night in Jul 2023
Response from General Manager on Jul 29, 2023
Dear B.J., Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience you experienced during your visit. We appreciate your loyalty as a returning guest, and we're disappointed to hear that your recent experience did not meet your expectations. Your comments will be shared with our team to ensure improvements are made. If you reconsider, we'd love the opportunity to provide you with a better experience in the future. Thank you for your valuable feedback.Best Regards, Ericka Johnson,General Manager

10/10 Excellent

Stephen

Stayed 3 nights in Jul 2023
Response from Best Regards, Ericka Johnson General Manager on Aug 12, 2023
Dear Stephen, Thank you for the fantastic rating! It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed everything about your stay. It was our pleasure to accommodate you at Courtyard Gulf Shores Craft Farms, and we hope to see you again soon.Best Regards,Ericka JohnsonGeneral Manager

8/10 Good

Carla

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 22, 2023
Dear Carla, All of us at Courtyard Gulf Shores Craft Farms appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Best Regards, Ericka Johnson General Manager

10/10 Excellent

TAMMY

Traveled with partner
Liked: Staff & service, property conditions & facilities
Comfortable bed. Friendly staff. Rose bushes outside needed to be cut back, very leggy and lots of thorns. Landscaping terrible
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 22, 2023
Dear TAMMY, We thoroughly enjoyed reading your kind remarks about our associates and fresh accommodations! Our goal at Courtyard Gulf Shores Craft Farms is to provide outstanding service in all areas of our property, and it is great to know that our efforts make a difference. Thank you for sharing your observations regarding the outside area, as we always want to know how we can enhance our guest satisfaction. Your compliments will be shared with our team so we can thank them personally for their hard work.Thank you again for staying with us, and we hope we have the opportunity to welcome you back soon.Best Regards,Ericka JohnsonGeneral Manager

8/10 Good

lindsey

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 21, 2023
Dear Lindsey, All of us at Courtyard Gulf Shores Craft Farms appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Best Regards, Ericka Johnson General Manager

8/10 Good

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Glad I only stayed one night.
The hotel staff was nice, and the hotel was ok. It was a lot older than what had showed in the pictures. The room was small, but it worked for a one night for 4 people. The air conditioner was loud, and it did not keep our room cool. The entire hotel was pretty warm. After being in the heat, not having a cool place to rest was frustrating.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 19, 2023
Dear Guest, Thank you for acknowledging our devoted, hardworking staff at Courtyard Gulf Shores Craft Farms. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon.Best Regards, Ericka Johnson General Manager

8/10 Good

Latoya

Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 16, 2023
Dear Latoya, Thank you for being our Courtyard Gulf Shores Craft Farms guest. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Best Regards, Ericka Johnson General Manager

8/10 Good

Kevin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 15, 2023
Dear Kevin, Thank you for being our guest at Courtyard Gulf Shores Craft Farms. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Best Regards, Ericka Johnson General Manager

10/10 Excellent

Ashley

Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 11, 2023
Dear Ashley, Thank you for rating your Courtyard Gulf Shores Craft Farms stay. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards, Ericka Johnson General Manager

6/10 Okay

Lekeystia

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not so pleasant!!
The appearance of the hotel was unpleasant and looked nothing like the booking site. The attendant lady had an attitude when I brought up the concern of the hotel’s appearance. The smell wasn’t pleasant either. I tried to use the computer to print out our Tropic Falls tickets, the internet wasn’t working. I notified the attendant (white lady) she was unconcerned… I was not satisfied with her service…. The Jamaican attendant was very nice !!!
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 11, 2023
Dear Lekeystia, Thank you for sharing your review and appreciating our hospitality. However, we apologize for the concerns you had with one of our associates and that our facility didn't meet your expectations, and we appreciate you letting us know so we can address this appropriately. We would love to welcome you back to show you our dedication to exceptional hospitality. Thank you for choosing us, and we wish you all the best with your travels.Best Regards,Ericka JohnsonGeneral Manager

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk clerks were friendly and the property was clean. The beds were super comfortable too! We only stayed for 2 days but we asked the maid for extra towels as we were leaving one day (just in case because there were 4 of us) and they were hanging on our door when we returned. The convenience in location to other things to do made it wonderful! Will definitely stay here again!
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 8, 2023
Dear Tanya, We thoroughly enjoyed reading your kind remarks about our associates and fresh accommodations! Our goal at Courtyard Gulf Shores Craft Farms is to provide outstanding service in all areas of our property, and it is great to know that our efforts make a difference. Your compliments will be shared with our team so we can thank them personally for their hard work. Thank you again for staying with us, and we hope we have the opportunity to welcome you back soon.Best Regards, Ericka Johnson General Manager

10/10 Excellent

Hilda F

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and customer service the best, cleann rooms and amnenities.
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 5, 2023
Dear Hilda F, We are incredibly pleased to read your kind remarks about our staff and clean accommodations! Our goal at Courtyard Gulf Shores Craft Farms is to provide outstanding service in all areas of our property, and it is excellent to know that our efforts make a difference. We will enjoy sharing your kind compliments with all of them. Thank you for the recommendation, and we look forward to your next visit. Have a wonderful day, and travel safely.Best Regards, Ericka Johnson General Manager

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and easy to find. Staff is so welcoming and helpful.
Response from General Manager on Jun 26, 2023
Dear Courtney, Thank you for choosing Courtyard Gulf Shores Craft Farms and posting your generous feedback. We aim to provide outstanding customer service and clean, comfortable accommodations. Therefore, we were delighted to know that we exceeded your expectations. We will share your compliments with our team to continue inspiring and motivating them to deliver exceptional experiences. It was an honor having you as our guest; we look forward to seeing you again the next time your travel brings you back to the area!Best Regards, Ericka Johnson General Manager

10/10 Excellent

Kenon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and how clean the property was inside and out
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 24, 2023
Dear Kenon, We thoroughly enjoyed reading your kind remarks about our associates and fresh accommodations! Our goal at Courtyard Gulf Shores Craft Farms is to provide outstanding service in all areas of our property, and it is great to know that our efforts make a difference. Your compliments will be shared with our team. Thank you for staying with us, and we hope to welcome you back soon.Best Regards, Ericka Johnson General Manager

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Time
Stayed 1 night in Jun 2023
Response from General Manager on Jun 24, 2023
Dear Kevin, Thank you for your recent stay at the Courtyard Gulf Shores Craft Farms and for posting such a generous review of our hotel. It is a pleasure to know you had a great time with us! We enjoyed having you as our guest, and we hope to see you again on your next trip to Gulf Shores. Best Regards, Ericka Johnson General Manager