Indoor pool, outdoor pool, pool umbrellas, sun loungers

Reviews of Hampton Inn & Suites Orange Beach/Gulf Front

2.5 out of 5
Hampton Inn & Suites Orange Beach/Gulf Front
25518 Perdido Beach Blvd, Orange Beach, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 720 out of 1170 reviews" "
Rating 8 - Good. 230 out of 1170 reviews" "
Rating 6 - Okay. 116 out of 1170 reviews" "
Rating 4 - Poor. 54 out of 1170 reviews" "
Rating 2 - Terrible. 50 out of 1170 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Front Staff were very friendly and knowledgeable and more than ready to be of Help , the Hotel Has one of the best Locations in my opinion….The FREE breakfast was as good as some room service I’ve had, it was tasty and plentiful with a great selection and the fruit was fresh, the Coffee was ok for Hotel ..The beach area was very clean but a little pricey for the rental of Chairs that were not comfortable at all !! And I’m not picky !!! The Swimming Pool was clean and water was clear , and a bonus the water was also soft and you didn’t feel any burn from the chlorine , they had an Abundance of seating , and the set up was great , if your tired of the sand it’s very inviting and refreshing, over all I it was a very pleasant stay and this will become our new GOTO for us and our Grandchildren
Stayed 4 nights in Apr 2024

10/10 Excellent

Justin Cory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great location and amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Charlie

Liked: Amenities
Great
Stayed 2 nights in Apr 2024

6/10 Okay

Janice

Traveled with partner
Liked: Staff & service
Proximity to the beach.
Stayed 3 nights in Apr 2024
Response from Alex on Apr 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Paige

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to spend my vacation. Besides the toilet messing up every now and then it was nice.
Stayed 4 nights in Apr 2024
Response from Alex on Apr 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! We are so sorry about the issues regarding the toilet!Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Alex on Apr 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Gale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint was the people right across the hall had a dog that barked constantly. Early morning and all day long. The one morning I called the front desk. They sent someone right up and the preople had left the dog in the room alone. That shouldnt have happened.
Stayed 6 nights in Mar 2024

10/10 Excellent

Jasmine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2024
Response from Alex on Apr 7, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alex on Apr 7, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Close to a lot of restaurants and shops.
Stayed 4 nights in Mar 2024
Response from Alex on Apr 7, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Sharie D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time! Well Kept!
Stayed 2 nights in Mar 2024
Response from Alex on Apr 7, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

BOOKER

Traveled with partner
Liked: Cleanliness, staff & service
A few steps from the beach.
Stayed 2 nights in Mar 2024
Response from Alex on Apr 7, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Ritchie

Liked: Staff & service, amenities, property conditions & facilities
Great place to stay hot tub needs to be updated though
Stayed 1 night in Mar 2024
Response from Alex on Apr 7, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

4/10 Poor

Michelle

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overcrowded, slow check in, zero area for pets to go potty ( except right next to the highway in front), very slow elevators, nasty coffee, rust in the bathtub in room, uncomfortable bed, tiny room. Won’t stay here again.
Stayed 1 night in Mar 2024
Response from Alex on Apr 7, 2024
Thank you for taking the time to share your recent experience at our hotel. We sincerely apologize that it fell short of your expectations in almost every way. We understand your frustration with encountering a crowded lobby and a slow check-in process. We are constantly working on improving our staffing levels to ensure a smooth and efficient check-in experience for all guests. We apologize for the lack of a designated pet relief area. This is a valid concern, and we will be exploring options for creating a more suitable space for pet owners. In the meantime, we will ensure clear signage regarding proper pet waste disposal on our property. We apologize for the inconvenience caused by the slow elevators. We will be scheduling a thorough inspection to identify and address any issues affecting their efficiency. We apologize for the poor quality of the coffee and the presence of rust in your bathroom. We strive to provide a clean and comfortable environment for all guests, and we will address these issues with our housekeeping staff. We will also ensure a fresh pot of high-quality coffee is available throughout the breakfast service.Uncomfortable Bed & Tiny Room: We apologize that the bed was not comfortable and that the room size did not meet your expectations. We offer a variety of room types to suit different needs and preferences. In the future, we recommend exploring our room descriptions and virtual tours to ensure you select the best room for your comfort.We understand your decision not to stay with us again based on this experience. However, we hope you'll give us another chance. We are committed to guest satisfaction, and your feedback is valuable in helping us improve.If you are open to considering us in the future, we would like to offer you a significant discount on your next stay. This would allow you to experience the improvements we are actively working on.Thank you again for your feedback. We sincerely apologize for the shortcomings of your recent stay.

8/10 Good

Sandra

Stayed 3 nights in Mar 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alex on Mar 25, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

8/10 Good

Daniela

Liked: Staff & service, property conditions & facilities
We didn't have iron, was noisy.
Stayed 4 nights in Mar 2024
Response from Alex on Mar 20, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! We apologize that you were inconvenienced by not having an iron. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Regina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alex on Mar 20, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Alex on Mar 20, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely beautiful, inside and out! Staff was great! Will stay again
Response from Alex on Mar 11, 2024
Thank you for taking the time to leave this wonderful review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location can't be beat! The rooms were clean and spatious, there were convenience items available and the breakfast was okay. Nice to have coffee available all day and nice to have a chairs/umbrella vendor right outside the hotel.
Stayed 4 nights in Mar 2024
Response from Alex on Mar 11, 2024
Thank you for taking the time to leave this review! We are so glad you enjoyed so many aspects of your stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Robert

Traveled with partner
We were in room 424 and underneath the grab bars in the bathtub there is mold and behind the seat it was dirty
Stayed 4 nights in Mar 2024
Response from Alex on Mar 11, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! We are investigating the mold right now. Our cleaning staff will be doing a thorough check of the rooms and bathrooms to ensure all safety to guests. Thank you for letting us know! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Radzell, Metairie

Traveled with family
Liked: Amenities
Clean, large rooms , beach front views, allowed us to check in right when we arrived. Everything wonderful
Stayed 1 night in Mar 2024
Response from Alex on Mar 11, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

6/10 Okay

Lisa

Traveled with family
Disliked: Cleanliness, staff & service
Pets everywhere. Several times I got in the elevator and had to step over dog urine. One of the elevators was broken so it took 10 mins. to get back and forth to the top floors. The room key kept deactivating, which was inconvenient. View was pretty good, beds were comfortable and the air worked so I would say an average rating is warranted.
Stayed 2 nights in Mar 2024
Response from Alex on Mar 11, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! We are sorry with your ass dissatisfaction regarding a few aspects of your stay. This is a pet friendly hotel, but we are sorry about the discomfort this brought you. We are sorry that your room key kept deactivating, and that one of the elevators was broken. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

4/10 Poor

Sanovia

Traveled with family
One of the 2 elevators were not working. Long waits and crowded
Stayed 4 nights in Feb 2024
Response from Alex on Mar 5, 2024
Thank you for taking the time to leave this review! We are so sorry that the elevators were broken during your stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Connie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Beautiful Ocean View
Stayed 4 nights in Feb 2024
Response from Alex on Mar 4, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Tracey

Traveled with pets
Liked: Cleanliness, staff & service
Property was really nice. Had a problem with the air conditioner when I first got to the room. First repair attempt failed but they came back that evening and put a new unit in and no problems after that. Staff was nice and responsive.
Stayed 3 nights in Feb 2024
Response from Alex on Mar 4, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay and that they fixed the air conditioning in a timely manner. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

2/10 Terrible

Duane Gerald

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I'm not sure who to blame Expedia or Hampton but I paid for a beach front room and got a room with a view of the parking garage. Definitely NOT worth the extra money. I was told at check in there was nothing they could do. Thus the poor review of the staff--they just didn't seem to care. Otherwise the facility is an average Hampton Inn.
Stayed 5 nights in Feb 2024
Response from Alex on Mar 5, 2024
Thank you for taking the time to share your recent experience at our hotel. We sincerely apologize that the room you received did not meet your expectations, particularly regarding the paid "beachfront" designation and the lack of assistance from our staff.We understand your frustration entirely. Paying extra for a specific view, especially a beachfront one, and not receiving it is unacceptable. We are deeply sorry for the disappointment and inconvenience this caused you.While we cannot comment on the specifics of your booking platform interaction, we take full responsibility for the inaccurate room allocation and the lack of effort from our staff to rectify the situation. We are committed to providing exceptional service to all our guests, and we failed to do so in this instance.We are currently investigating this matter with our reservations team to ensure a thorough review of booking procedures and prevent similar mismatches from happening again. Additionally, we are taking immediate steps to address the service lapse you experienced with our staff. We will be retraining our team on guest concerns, emphasizing empathy and proactive problem-solving to ensure all guests receive the support they deserve.We apologize that the rest of your stay at our Hampton Inn reflected an average experience. We strive to consistently exceed expectations and provide a comfortable and enjoyable stay for all our guests.We value your business and sincerely apologize for the shortcomings you encountered.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice parking ramp. Easy access to beach. Good breakfast.
Stayed 3 nights in Feb 2024
Response from Alex on Mar 5, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay and enjoyed our parking and breakfast! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Peter, Sycamore

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Actually the Hotel its self was very good. We had trouble getting our room and trash taken care of . Had to call several times to the front desk ..... that didnt always work . Seems cleaning people were never there after 1 pm ???
Stayed 5 nights in Feb 2024
Response from Alex on Mar 5, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! We are so sorry that you were dissatisfied with your room being cleaned. We will definitely look into this issue. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Donald R, Kimberly

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel saved my vacation by allowing an upgrade and giving us the room we expected. Expedia was deceitful every step of the way. I was very dissatisfied with Expedia’s service throughout. Also had issues with Expedia’s weak wi-fi connections.
Stayed 6 nights in Feb 2024
Response from Alex on Mar 5, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay! We are very sorry that you had a poor experience with Expedia on your recent trip.

8/10 Good

Becky

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly the beach is totally handicapped INACCESSIBLE! There is no ramp, nor is there an automatic door opener for the handicapped. This is unacceptable. In addition, there were many elderly guests who struggled to get through the heavy doors to the patio, and then had no option but to navigate the steep stairs to get to the beach. This is an issue that truly needs to be addressed.
Stayed 4 nights in Feb 2024
Response from Alex on Mar 5, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! We are incredibly sorry about your dissatisfaction with the level of inaccessibility. This is definitely something that needs to be addressed so that all guests have equal opportunity in staying comfortably in our hotel. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Jered

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here. The parking ramp is easy to access, staff has been very friendly and helpful. Room was clean, view was awesome. Breakfast has been very good lots of good options. Pool area is nice. Glad we chose to stay here for our family vacation
Stayed 3 nights in Feb 2024
Response from Alex on Mar 5, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Paul

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome! Lots of old people but the room I had was amazing. Great breakfast. Above par staff. I would stay here again for sure.
Response from Alex on Mar 4, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very fine
Stayed 4 nights in Feb 2024
Response from Alex on Feb 23, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place, nice big room, great beach area
Stayed 1 night in Dec 2023
Response from Alex on Feb 23, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction next to hotel but we weren't near the hotel while it was going on. If I paid the amount per night and was working from the hotel it would have been a disaster. Car alarms going off due to the vibration of machines.
Stayed 6 nights in Feb 2024
Response from Alex on Feb 21, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay and the near by construction and noise didn’t bother you during your stay. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and very professional. No issues at all.
Stayed 3 nights in Feb 2024
Response from Alex on Feb 21, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, everything we expected and more.
Stayed 3 nights in Feb 2024
Response from Alex on Feb 19, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Michelle D

Stayed 5 nights in Feb 2024
Response from Alex on Feb 19, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Amber

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was GREAT! Clean, neat, organized, friendly and helpful staff, very colorful decor, right on the beach, indoor/outdoor pool, conveniently located close to grocery, dining, attractions and shopping. breakfast was wonderful , suited to fit all taste buds with a wide variety and the main course changes daily. Will def be returning here soon!
Stayed 2 nights in Feb 2024
Response from Alex on Feb 16, 2024
Your glowing review fills us with sunshine! We're absolutely delighted to hear that you had such a fantastic experience at our hotel. It means the world to us that you found everything to be GREAT, from the sparkling clean room to the friendly staff, from the vibrant decor to the beachfront location. We're particularly happy you enjoyed the wide variety of breakfast options and the daily menu changes. We strive to cater to all dietary needs and preferences, and it's rewarding to know we hit the mark! The indoor/outdoor pool, convenient location, and proximity to shops and attractions are definitely selling points, and we're so glad you appreciated them. It sounds like you made the most of everything our hotel has to offer! Your desire to return soon warms our hearts! We can't wait to welcome you back for another amazing stay. Don't hesitate to reach out if you have any special requests or would like recommendations for your next visit. We're here to make it even better than the last! Thank you again for sharing your wonderful experience. Your positive feedback fuels our passion for creating memorable stays for all our guests.

10/10 Excellent

Douglas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Friendly and helpful employees, great rooms, and a delicious breakfast. Many shops, restaurants, and grocery shopping within walking distance
Stayed 1 night in Feb 2024
Response from Alex on Feb 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Kendra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and parking are great. The staff was amazing! Breakfast was great too!!
Stayed 2 nights in Feb 2024
Response from Alex on Feb 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Alex on Feb 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

6/10 Okay

Dennis

Traveled with family
I love the hotel, rooms,beach and breakfast. The only issue was, I was on the 2nd floor close to the elevator and the door leading to the parking structure. The door closer on the door leading to the garage was inoperable so every time someone left or came back it would slam shut 24 hours a day. Was impossible to sleep.
Stayed 3 nights in Feb 2024
Response from Alex on Feb 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Erik Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice about our stay. I have no vomplaints at all.
Stayed 3 nights in Feb 2024
Response from Alex on Feb 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Clifton, milton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great view and convenient to shopping and restaurants.
Stayed 1 night in Feb 2024
Response from Alex on Feb 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was on the side of the motel. It was not facing the beach
Stayed 2 nights in Feb 2024
Response from Alex on Feb 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! We are so sorry you did not get a beach facing room. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

2/10 Terrible

Lafaunda, McIntosh

I chose pay at property and our room was canceled. I have never had a problem through Expedia at any other property in the past.
Stayed 1 night in Feb 2024
Response from Alex on Feb 5, 2024
Thank you for reaching out and sharing your recent experience at our hotel. We are truly sorry to hear that your reservation was canceled, especially after choosing the "pay at property" option through Expedia. We understand your frustration and apologize for any inconvenience caused. We completely understand your concern and wish to assure you that this is not our standard practice. Cancellations can occur for various reasons, but based on your limited information, it's difficult to pinpoint the exact issue. To properly assist you, we'd appreciate it if you could share some additional details:Did you receive any notification from Expedia or our hotel regarding the cancellation?Were there any specific reasons mentioned for the cancellation (e.g., possible duplicate bookings, credit card issues)?What date was your reservation for? With this information, we can investigate further and provide you with a clearer explanation. We can also work with Expedia to understand their side of the situation and see if there were any miscommunications or technical errors involved. Thank you for your feedback and we hope to hear from you soon.

8/10 Good

Iris

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
the room was beautiful, the breakfast good. 2nd shift receptionist was a bit rude, asked for our room number when i questioned why she said she wanted to make sure our pet was listed, like i could sneak a dog in.
Stayed 2 nights in Jan 2024
Response from Alex on Feb 5, 2024
Thank you for taking the time to leave this review! Your feedback means a lot to us! We are so glad you had a good stay! We are sorry that you had that interaction with the receptionist. We take pride on our friendly staff and we want you to know that this will be addressed. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!