Posted Dec 16, 2016
We went down for a shopping trip. We don't usually use this property but it was a good price and location. Arrived there were bugs in the tub. Next day, my 79 year old mother comes back to hotel to enjoy a nice shower only to find the room had not been cleaned. We called the front desk and they stated it had been cleaned. They argued with us until they came to room and saw for themselves. We asked for clean towels because the clerk made us feel guilty by telling us housekeeping was gone and he would need to call them back in. Trash was full, dirty towels on floor, no in room coffee, etc. Was instructed to call manager because clerk could only give us a $10 discount. Manager skirted our calls for two days and then only gave another $10 discount. Awful customer service and an unsatisfactory resolution to an issue. Only good thing - beds were comfortable.