Property amenity

Reviews of Holiday Inn Express & Suites Gulf Shores, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Gulf Shores, an IHG Hotel
160 W Commerce Avenue, Gulf Shores, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 1001 reviews" "
Rating 8 - Good. 309 out of 1001 reviews" "
Rating 6 - Okay. 95 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Allen

Traveled with family
Liked: Amenities
Location was close to the beach
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Allen, Thank you for the generous review of your recent stay at the Holiday Inn Express & Suites Gulf Shores! We are pleased you found our location perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards, Uday Singh, MBAGeneral Manager

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This property was very nice, the rooms were just like the pictures very spacious and clean. The property itself needs to be a cleaner (hallways, elevators, pool) The breakfast area was really nice...
Stayed 3 nights in Apr 2024
Response from Uday Singh, MBA General Manager on Apr 15, 2024
Dear Michelle, Thank you for the great review! We are thrilled you had a fantastic stay at Holiday Inn Express & Suites Gulf Shores. We are glad you enjoyed our spacious accommodations. We were especially pleased to read your comments about our complimentary breakfast. However, we are disappointed you had some housekeeping issues during your stay. We aim to exceed our guest's expectations, so we are sorry this was not your experience. We have shared these concerns with our team to ensure they are not repeated. We would love for you to give us another chance so we can show you our commitment to exceptional hospitality. Best Regards, Uday Singh, MBAGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Unfortunately road construction made it harder getting in and out of property. Overall the hotel was good. They did run out of milk for breakfast.
Stayed 3 nights in Apr 2024
Response from Uday Singh, MBA General Manager on Apr 6, 2024
Dear David, It was a pleasure to read your fantastic review of Holiday Inn Express & Suites Gulf Shores. We are delighted you enjoyed every aspect of your stay with us. We appreciate your patience, and we look forward to your next visit!Best Regards, Uday Singh, MBAGeneral Manager

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here with family for spring break and we have no complaints . Everything was above expectations. Friendly staff, good options for breakfast, room was spacious and clean. We will definitely stay here again
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Peggy, It was a pleasure welcoming you and your family to Holiday Inn Express & Suites Gulf Shores. We are glad you were impressed with our thoughtful hospitality, well-appointed rooms, and delicious breakfast offerings. Thank you for your feedback, and we are excited about your next visit. Best Regards, Uday Singh, MBA General Manager

8/10 Good

Brandi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Easy access to the beach area! Alot of construction in front of hotel so bad traffic
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Brandi, Thank you for the kind review of your recent stay at the Holiday Inn Express & Suites Gulf Shores! We are pleased you had an overall enjoyable experience and that you found our location near the beach perfect for your plans. However, we regret if the improvement outside our hotel impacted your stay. While the situation is beyond our control, we are grateful for your patience and feedback. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards, Uday Singh, MBAGeneral Manager

8/10 Good

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed due to work. Nice Hotel. Staff was very friendly.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Michael, Thank you for choosing Holiday Inn Express & Suites Gulf Shores for your business visit. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations. It will be a pleasure to share your compliments with our associates. Thank you once more; we look forward to seeing you again soon.Best Regards, Uday Singh, MBAGeneral Manager

6/10 Okay

Rhyiel

Disliked: Cleanliness, staff & service, property conditions & facilities
The night front desk was not really giving out the correct information.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Rhyiel, Thank you for your candid feedback. We sincerely apologize for not meeting all of your expectations and for the service issues you experienced during your stay. We will share your remarks with our front desk team to ensure they focus on providing genuine hospitality to our guests. Thank you again; we hope to welcome you back in the future.Best Regards, Uday Singh, MBAGeneral Manager

10/10 Excellent

Kristopher

Stayed 1 night in Mar 2024
Response from Uday Singh, MBA General Manager on Apr 11, 2024
Dear Kristopher, It was a pleasure to read your fantastic rating of Holiday Inn Express & Suites Gulf Shores. We are delighted you enjoyed every aspect of your stay with us. Thank you for being our guest; we look forward to your next visit!Best Regards, Uday Singh, MBAGeneral Manager

10/10 Excellent

Keirra

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay Will Definitely Book At This Hotel Again .
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Keirra, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We also think that our ideal location, combined with upscale amenities and service, make Holiday Inn Express & Suites Gulf Shores an excellent choice. We appreciate you sharing your feedback and love knowing you will return soon. Thank you once more.Best Regards, Uday Singh, MBAGeneral Manager

10/10 Excellent

Patricia

Always nice
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Patricia, Thank you for making Holiday Inn Express & Suites Gulf Shores your home away from home! It is wonderful to read that we were able to provide you with an outstanding stay once again. It means a lot that you choose to stay with us over all of the other hotels in the area. We look forward to seeing you again soon.Best Regards, Uday Singh, MBAGeneral Manager

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and courteous.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Daniel, Thank you for acknowledging our outstanding service at Holiday Inn Express & Suites Gulf Shores. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations. We hope to see you again soon!Best Regards, Uday Singh, MBAGeneral Manager

10/10 Excellent

Lakesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at this hotel! Melissa was the desk clerk who checked us in, and she was amazing! She was so friendly and polite, and seemed liked she loved her job. The bed was one of the most comfortable beds i have slept in at a hotel. The breakfast was good, as well. However, I was disappointed when i didn't see a waffle maker and the pancake machine was broken.
Response from General Manager on Mar 6, 2024
Dear Lakesha, Thank you for taking the time to share your experience at Holiday Inn Express & Suites Gulf Shores. We are delighted to hear that you enjoyed your stay and appreciate your positive comments about Melissa. We will make sure to pass along your compliments to her. We are glad to hear that you found the bed to be one of the most comfortable at a hotel and that you enjoyed the breakfast. However, we regret your disappointment regarding the absence of a waffle maker and the broken pancake machine. Your feedback is valuable, and we share these issues to ensure a better experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay.Best Regards, Uday Singh, MBAGeneral Manager

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Holiday Inn Express.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Thomas, It was a pleasure to read your fantastic review of Holiday Inn Express & Suites Gulf Shores. We are delighted you enjoyed every aspect of your stay with us. Thank you again for being our guest; we look forward to your next visit!Best Regards, Uday Singh, MBAGeneral Manager

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, amenities
Walls in the bathroom needed to be patched and painted. There were holes in the side of the plasterboard that should’ve been filled.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Matthew, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Please rest assured that we will take appropriate measures to address these concerns. We understand your frustration and appreciate your patience. We are wholly committed to regaining your trust and confidence, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Best Regards, Uday Singh, MBAGeneral Manager

10/10 Excellent

Scot

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet, very nice stay
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Scot, Thank you for evaluating your recent experience at Holiday Inn Express & Suites Gulf Shores. We are pleased to know we exceeded your expectations and appreciate you mentioning our clean and comfortable property. It was a pleasure having you here, and we look forward to welcoming you again.Best Regards,Uday Singh, MBA,General Manager

10/10 Excellent

Krystal, St.Elmo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Krystal, We are pleased your stay was a fantastic one and want to thank you for your excellent rating. All of us at Holiday Inn Express & Suites Gulf Shores look forward to your next visit. Best Regards, Uday Singh, MBA General Manager

10/10 Excellent

MIchael J

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and helpful. It was easy to find andget in and out of parking area. The room was great but it took at least 5 minutes or longer to get hot water out of the sink or shower.
Stayed 8 nights in Feb 2024
Response from Uday Singh, MBA General Manager on Feb 16, 2024
Dear Michael, We are happy you chose Holiday Inn Express & Suites Gulf Shores for your recent visit to Gulf Shores. We are glad you lived in our convenient parking, comfortable accommodations, and the excellent service you received from our staff. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time your travel brings you to our area!Best Regards, Uday Singh, MBAGeneral Manager

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 18, 2024
Dear Bryant, We are pleased to receive your generous rating for Holiday Inn Express & Suites Gulf Shores. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Best Regards, Blake Majors, General Manager

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Short Stay
I really liked this hotel, it was clean, affordable and it had a great breakfast buffet.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Kyle, Thank you for the great review! We are thrilled you had a fantastic stay at Holiday Inn Express & Suites Gulf Shores. We were especially pleased to read your comments about our complimentary breakfast and how much you enjoyed your clean accommodations. We hope you will stay with us again the next time you visit Gulf Shores. Thank you once more, and safe travels!Best Regards, Blake Majors General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay… sub-par breakfast.
Everything was great… except the breakfast. Staff was friendly, check in was quick and easy, rooms clean, and beds comfy… but the breakfast was sub par considering other breakfast I have had at Holiday Inns… edible but not satisfying. I would definitely stay again though. There’s plenty of local grub in the area.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Guest, Thank you for being our guest at Holiday Inn Express & Suites Gulf Shores and for the feedback. We are pleased to know you had a great time here and appreciate you mentioning our ideal location, devoted associates and comfortable accommodations. However, we regret not meeting your expectations with the breakfast we serve and have taken note of your comments as we are continually striving for ways to improve. We are grateful for your review and look forward to hosting you again.Best Regards,Blake Majors,General Manager

10/10 Excellent

Lynn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our hotel pier staff was friendly and our breakfast was delicious and our breakfast host was a doll!!
Stayed 1 night in Dec 2023
Response from General Manager on Jan 3, 2024
Dear Lynn, Thank you for the great review! We are thrilled you had a fantastic stay at Holiday Inn Express & Suites Gulf Shores. We were especially pleased to read your comments about our complimentary breakfast and how much you enjoyed our service. We appreciate your generous recommendation and hope you will stay with us again the next time you visit Gulf Shores. Best Regards, Blake Majors General Manager

8/10 Good

Muriel

Stayed 4 nights in Dec 2023
Response from Blake Majors General Manager on Dec 31, 2023
Dear Muriel, Thank you for the wonderful rating for Holiday Inn Express & Suites Gulf Shores! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Happy Holidays and Happy New Year!Best Regards, Blake Majors General Manager

8/10 Good

John

Traveled with partner
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 29, 2023
Dear John, We are happy you chose Holiday Inn Express & Suites Gulf Shores for your recent visit. It was our pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area. Best Regards, Blake Majors General Manager

6/10 Okay

Roger

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Roger, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed that we did not provide you with the exceptional stay we want for every guest. We hope to have a future opportunity to restore your confidence in us.Best Regards, Blake Majors General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfortable - nice staff
It's an older hotel, but it was clean and comfortable. The staff were all nice. Not too far from venues like the Wharf, Perdido Beach Resort and the beach! I would stay here again.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 8, 2023
Dear Guest, Thank you for selecting Holiday Inn Express & Suites Gulf Shores and for your nice rating. We are pleased to read that you loved our well-maintained property along with the attentive and thoughtful service from our courteous associates. We appreciate you mentioning our location was convenient for your plans. It was a pleasure accommodating you, and we look forward to your next visit to the area.Best Regards, Blake Majors General Manager

10/10 Excellent

Carly, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and conveniently located near beach and all the shopping
Stayed 1 night in Dec 2023
Response from General Manager on Dec 6, 2023
Dear Carly, It was a pleasure to read your fantastic review of Holiday Inn Express & Suites Gulf Shores. We are delighted you enjoyed every aspect of your stay with us, most notably our convenient location and immaculate accommodations. Thank you for being our guest; we look forward to your next visit!Best Regards, Blake Majors General Manager

6/10 Okay

Myra

Traveled with family
Disliked: Cleanliness, staff & service
Na
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 30, 2023
Dear Myra, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Best Regards, Blake Majors General Manager

4/10 Poor

Michael

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Recommended
A very kind young lady checked me into the hotel early. You could immediately tell the place has not been properly cared for. Everything was dirty. Entering the room the carpets were stained and frayed where they met the tile. Desk was missing a lamp and a couple of lights didnt work. I took some clients out to dinner, uppn returning, when i was getting into the bed there sand all over the sheets. Called the front desk and was moved to a different room that had a musty dampness to it. I only got a few hours of sleep due to the noise of the AC and left super early. All of the staff i encountered were friendly and ready to help. They were the only nice thing about the property.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 22, 2023
Dear Michael, Thank you for being our guest and for your candid review. Please accept our sincerest apologies for the cleanliness issues you encountered in the assigned accommodations. We follow strict housekeeping and maintenance standards; therefore we regret learning of these concerns regarding your experience on our property. We certainly understand the frustration caused and are very grateful for your patience. Having said that, we appreciate your comments about our associates. Thank you again for all of your feedback, and we hope to welcome you back for the flawless stay you deserve.Best Regards, Blake Majors General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Free breakfast.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 7, 2023
Dear James, Thank you for the great review! We are thrilled you had a fantastic stay at Holiday Inn Express & Suites Gulf Shores. We were especially pleased to read your comments about our complimentary breakfast. It was a pleasure hosting you and we hope you will stay with us again the next time you visit Gulf Shores. Best Regards, Blake Majors General Manager

6/10 Okay

Jane

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Jane, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Best Regards, Blake Majors General Manager

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Everything was clean nice the employees were nice. Breakfast was not bad.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 31, 2023
Dear Heather, We are happy you chose Holiday Inn Express & Suites Gulf Shores for your recent visit to Gulf Shores. We enjoyed your description of your time with us and the excellent service you received from our staff. We also appreciate you mentioning our delicious breakfast and clean facilities. It was our pleasure hosting you, and we look forward to you choosing to stay with us again the next time your travel brings you to our area!Best Regards, Blake Majors General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional staff
First night we had issue about the water heater is not working , although they offer us to move another room I refused due to the time is already late and had a long day , I already unpack everything, had to get up very early, staying their to keep up with our son who is Having a Marine Science Adventure school field trip. But issue was fix early morning had my good warm shower, staff is very nice and friendly! I ended up staying one more night to get more rest after checking out my son from his field trip.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 29, 2023
Dear Guest,Thank you for sharing your experience from your recent stay at the Holiday Inn Express & Suites Gulf Shores, an IHG Hotel. We are pleased to hear that the issue with the water heater was resolved early in the morning, resulting in a comfortable and warm shower for you. However, we apologize for any inconvenience caused by the lack of hot water during the night. We appreciate your understanding and flexibility in this matter. Furthermore, we are pleased to learn that our staff provided you with helpful and courteous service during your stay. We hope your son enjoyed his Marine Science Adventure school field trip, and we are grateful for your decision to extend your stay to get some well-deserved rest. We look forward to welcoming you back in the future.Best Regards, Blake Majors General Manager

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Dear Abraham, It was a pleasure to read your fantastic review of Holiday Inn Express & Suites Gulf Shores. We are delighted you enjoyed every aspect of your stay with us. Thank you for being our guest; we look forward to your next visit!Best Regards, Blake Majors General Manager

6/10 Okay

LeeAnne

Traveled with family
Disliked: Cleanliness, property conditions & facilities
1). Our bed had sand in it (before we even went to the beach). 2) The tv in the breakfast area only showed half the picture. 3) Guests next door were very loud at midnight and after on Sat 10/14. 4) The lotion dispenser in our room was empty. I asked a housekeeper to fill it but she never did (in 3 nights).
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Dear LeeAnne, Thank you for taking the time to leave your feedback regarding your time with us. Please accept our apologies for not meeting some of your expectations and the issues you encountered in your room. Your comments are shared with our housekeeping department to ensure we are flawlessly preparing each room for our guests. We are also sorry for the noise disturbances you experienced from nearby guests. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We hope to accommodate you again so we may provide you with the perfect stay you deserve!Best Regards, Blake Majors General Manager

8/10 Good

Ronya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Blake Majors General Manager on Oct 16, 2023
Dear Ronya, We are happy you chose Holiday Inn Express & Suites Gulf Shores for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best Regards, Blake Majors General Manager

8/10 Good

Fidelis

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 10, 2023
Dear Fidelis, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Holiday Inn Express & Suites Gulf Shores soon!Best Regards, Blake Majors, General Manager

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on Sep 29, 2023
Dear Ron, Thank you so much for the perfect rating of your time at Holiday Inn Express & Suites Gulf Shores. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Best Regards, Blake Majors General Manager

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 21, 2023
Dear Alice, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Holiday Inn Express & Suites Gulf Shores.Best Regards,Blake Majors,General Manager

8/10 Good

Jesús

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 20, 2023
Dear Jesús, We are glad you enjoyed your time at Holiday Inn Express & Suites Gulf Shores. Thank you for your nice rating, and we look forward to your next visit.Best Regards, Blake Majors General Manager

10/10 Excellent

Nelie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 19, 2023
Dear Nelie, Thank you for choosing Holiday Inn Express & Suites Gulf Shores and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. Thank you again for your recommendation, and we look forward to welcoming you back soon.Best Regards, Blake Majors General Manager

8/10 Good

Tamara

Business traveler
Liked: Staff & service, room comfort
Business Trip
The shower needed cleaning. It is as not clean but everything else was good
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 18, 2023
Dear Tamara, we sincerely appreciate your feedback regarding your recent stay at Holiday Inn Express & Suites Gulf Shores. We apologize for any inconvenience you experienced with the cleanliness of the shower, and we have taken immediate steps to address this issue. We are pleased to hear that you found the rest of your stay enjoyable, and we remain committed to providing a clean and comfortable environment for all our guests. Your comments are invaluable in helping us improve, and we hope to welcome you back for a more satisfying experience in the future. Thank you for choosing to stay with us.Best Regards, Blake Majors,General Manager

8/10 Good

Walter

Traveled with partner
Liked: Amenities
Free breakfast!!!
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 16, 2023
Dear Walter, Thank you for the great review! We are thrilled you had a fantastic stay at Holiday Inn Express & Suites Gulf Shores. We are especially pleased to read your comments about our complimentary breakfast. We look forward to you staying with us again the next time you visit Gulf Shores. Best Regards, Blake Majors General Manager

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 11, 2023
Dear Richard, Thank you for sharing the nice rating about your experience at Holiday Inn Express & Suites Gulf Shores. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best Regards, Blake Majors General Manager

10/10 Excellent

Taris

Liked: Cleanliness, amenities
They really took good care of us Nina the manager credited our stay took $50 off because our previous room was not acceptable they also changed our room immediately. Breakfast was good and hot they made sure we had plenty of towels and toiletries.
Stayed 3 nights in Aug 2023
Response from General Manager on Sep 5, 2023
Dear Taris, Thank you for choosing to stay at Holiday Inn Express & Suites Gulf Shores and sharing your experience. We are delighted to know you were pleased with our thoughtful hospitality, fantastic breakfast, and excellent bathroom amenities. It was a pleasure to host you, and we look forward to your return visit. Best Regards, Blake Majors, General Manager

6/10 Okay

Laura

Stayed 1 night in Aug 2023
Response from General Manager on Aug 22, 2023
Dear Laura, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Best Regards, Blake Majors General Manager

8/10 Good

Leah, Hammond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on Aug 21, 2023
Dear Leah, We appreciate your gracious rating about your stay at Holiday Inn Express & Suites Gulf Shores. It means a lot for us to learn that we met all of your expectations. Thank you again for being our guest, and we look forward to a future visit.Best Regards, Blake Majors, General Manager

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 17, 2023
Dear Cristina, Thank you for rating your stay at Holiday Inn Express & Suites Gulf Shores. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards, Blake Majors General Manager

6/10 Okay

Ashley

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I didn’t like the bathroom and the tv. The bathroom had ants and the tv would not work.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 13, 2023
Dear Ashley, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This will be addressed appropriately, and we are very grateful for your patience. We regret the inconvenience caused, and please allow us to regain your trust by staying with us again whenever your travels bring you back to this area.Best Regards, Blake Majors General Manager

10/10 Excellent

Arnetta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 12, 2023
Dear Arnetta, Thank you for acknowledging our devoted associates at Holiday Inn Express & Suites Gulf Shores. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations. We look forward to seeing you again soon!Best Regards, Blake Majors, General Manager

10/10 Excellent

JENNIFER

Stayed 2 nights in Aug 2023
Response from General Manager on Aug 12, 2023
Dear Jennifer, We are thrilled you had an excellent stay at Holiday Inn Express & Suites Gulf Shores, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,Blake Majors,General Manager