Ratings based on 748 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2017
pretty, clean, quiet, exclent staff. We enjoyed our stay and will do it again.
Comment from Hotel Management
Dec 6, 2017 by Hotel Management, Hotel Management
Thank you for your feedback! We can't wait to see you again in the future. Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Biloxi , MS

Posted Nov 26, 2017
Friendly staff. Good hot breakfast.Room looked a little tired. Scuff marks on the furniture , Missing tile on bathroom baseboard. Not overpriced.
Comment from Hotel Management
Nov 27, 2017 by Alexander L., Hotel Management
Thank you for your feedback. We appreciate you taking the time to leave a review for our hotel, as we know that your time is valuable. We are thrilled to hear that you enjoyed your stay with us, and hope to you you again in the near future. Alexander L. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

The Hotel was clean, the staff was very helpful!

Posted Nov 9, 2017
This trip was very hectic and the staff accommodated my every need from moving the housekeeping schedule to providing me with an early check in to allow me to keep my other appointments. I would highly recommend this hotel to all!
Comment from Hotel Management
Nov 15, 2017 by Hotel Management , Hotel Management
Thank you for your feedback. We hope you will stay with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Oct 14, 2017
This was a great location -- about 1.5 miles from the public beaches and all the tourist shops. The price was affordable and a little bit cheaper than the places on the water. The breakfast was great. In talking to the staff, I found out they like working there because the management treats them well -- letting them have the breakfast or periodically buying pizza for them.
Comment from Hotel Management
Oct 25, 2017 by Darshan, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express Gulf Shores. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chattanooga, TN

Best of Gulf Shores

Posted Oct 14, 2017
Unmatched cleanliness and comfort! Surrounded by good places to eat and shop! Easier and cheaper than condos of equal quality!
Comment from Hotel Management
Oct 25, 2017 by Darshan, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express Gulf Shores. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel

Posted Oct 14, 2017
Pros: Room, location, staff
Cons: Breakfast could have been better
Location: Beach, restaurants, Walmart, zoo, ft. Morgan
The staff was great, close to everything I wanted. Room was nice , breakfast could have been better, not bad tho. Stay was great
Comment from Hotel Management
Oct 25, 2017 by Darshan , Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express Gulf Shores. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mobile Alabama

Best Hotel Staff Front Desk Awesome

Posted Oct 8, 2017
IHG rewards member Just loved it from beginning to end
Comment from Hotel Management
Oct 25, 2017 by Darshan, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express Gulf Shores. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
4 out of 5
by A verified traveler

Posted Sep 14, 2017 on Hotels
Comment from Hotel Management
Oct 7, 2017
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express GULF SHORES. We use feedback like yours to ensure that we are doing our best for each and every guest. Thanks again!
5 out of 5
by Bruce

Posted Sep 12, 2017 on Hotels
Comment from Hotel Management
Oct 7, 2017
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express GULF SHORES. We try our best to accommodate all of our guests and are happy to hear that you had a wonderful stay!
3 out of 5
by A verified traveler

Meh...

Posted Sep 3, 2017 on Hotels
Mattresses worn out. Mold around the tub (like a couple of inches, not just a little). AC didnt cool the room- never got below 75 no matter what it was set on. No extra toothbrushes. Place really needs some updates. Thankfully we were only there one night. Didn't have to spend much time there
Comment from Hotel Management
Oct 7, 2017
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express GULF SHORES. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.