Ratings based on 737 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Oct 14, 2017
This was a great location -- about 1.5 miles from the public beaches and all the tourist shops. The price was affordable and a little bit cheaper than the places on the water. The breakfast was great. In talking to the staff, I found out they like working there because the management treats them well -- letting them have the breakfast or periodically buying pizza for them.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chattanooga, TN

Best of Gulf Shores

Posted Oct 14, 2017
Unmatched cleanliness and comfort! Surrounded by good places to eat and shop! Easier and cheaper than condos of equal quality!
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel

Posted Oct 14, 2017
Pros: Room, location, staff
Cons: Breakfast could have been better
Location: Beach, restaurants, Walmart, zoo, ft. Morgan
The staff was great, close to everything I wanted. Room was nice , breakfast could have been better, not bad tho. Stay was great
5 out of 5
Recommended
for Everyone
by A verified traveler from Mobile Alabama

Best Hotel Staff Front Desk Awesome

Posted Oct 8, 2017
IHG rewards member Just loved it from beginning to end
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to beach

Posted Aug 31, 2017
Cons: The only thing I would ask for was another meat choice at breakfast besides sausage.
This hotel was very nice and was a reasonable price. Hotel staff was very nice. I left a dress and called the hotel when I realized it. They checked with housekeeping and my dress was found and mailed to me the next day. It was refreshing to find that there are still honest people in this world. I would recommend this hotel to my friends.
Comment from Hotel Management
Sep 16, 2017 by Darshan, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express GULF SHORES We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Nice hotel

Posted Aug 30, 2017
We enjoyed our stay at this Holiday Inn Express & Suites. The room was clean and beds were comfortable. Had some trouble with the television, but staff was quick to visit our room to assist with some loose wires. The mini refrigerator didn't keep items as cold as we would've liked, but that's a minor issue. Overall, great hotel and stay.
Comment from Hotel Management
Sep 16, 2017 by Darshan, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express GULF SHORES. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Evansville,IN

good experience, good breakfast

Posted Aug 29, 2017
Pros: Cleanliness, location, amenities
Cons: NOTHING
Location: the beach, restaurants, shopping, & the local sites
Very enjoyable stay. We all enjoyed ourselves. The facility was clean & comfortable.
Comment from Hotel Management
Sep 16, 2017 by Darshan, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express GULF SHORES. We are happy to hear that you have enjoyed your stay with us; we hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2017
It was an excellent experience and it was very comfortable. I would definitely stay again.
Comment from Hotel Management
Sep 16, 2017 by Darshan, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express GULF SHORES. We are glad to hear that you have enjoyed your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2017
Need more gluten free options for breakfast and more breakfast options in general
Comment from Hotel Management
Sep 16, 2017 by Darshan, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express GULF SHORES. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
3 out of 5
by A verified traveler from tenn

Posted Jul 22, 2017
Way to high. We paid 200.00 a night. And I checked. We should have got that room for 99.00. That what some of the people said. So we had to overpay. Through the Expedia. That's not right. We're senior . That want a little time away from home. And we got took. I won't book through Expedia anymore.
Comment from Hotel Management
Sep 16, 2017 by Darshan, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express GULF SHORES