Ratings based on 35 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Oct 7, 2015
Nice location great beach everything went great clean facilities
by A verified traveler from KY
Not what expedia advertises!!Posted Jun 13, 2015
Parking is not free as stated in the RSVP , there is no indoor pool at this Phoniex. There is also lots of constructions being done around the outside pool-- which is really relaxing! Our toilet was broken when we arrived and wasn't fixed until the next day. Great view-- that's it.. I would not stay at this one again.
for Familiesby A verified traveler
Posted May 12, 2015 on Hotels
for Familiesby Mike from Alabama
Never AgainPosted Apr 28, 2015 on Hotels
This was a nightmare of an experience. My booking confirmation stated that the reservation was for 2 BR, one BR with a King Bed and the other BR with a Full Bed and a Bunk Bed. After we towed our in-laws and their 4 children (anticipating enough beds) to the beach we realized the room was wrong and wouldn't sufficiently accommodate the entire group. After notifying Kaiser Realty of the issue they told us that we needed to contact Hotels.com. We then contacted Hotels.com and they quickly offered $100 voucher which I refused because it was not a resolution. I was simply told there was nothing they could do and blamed the realty company on the mix-up. Upon arrival the Air Conditioning didn't work and the bathroom door was locked. After placing a phone call to the realty company they told us they weren't sure if they could get someone to the room since it was after normal working hours. After a few more phone calls and couple hours the maintenance crew arrived and fixed the aging HVAC unit and unlocked the door. The entire building is an aging asset and is in dire need of repair. There are no ice machines and only one drink machine on the grounds. Our specific unit (1107) was merely an investment with no tlc and was not well kempt. I will state that the Brett/Robinson staff was friendly and courteous the entire stay.
for Everyoneby A verified traveler from VA
Lovely!Posted Oct 23, 2014
Wonderful stay at Pheonix 1. We stayed in a 2 bedroom/2 bathroom condo. It was perfect.
for Everyoneby Jennifer from Montgomery, Tx
Beautiful view of the beachPosted Mar 12, 2014
Cons: Would rather not have building allow small pets. The people above and over had 2 yappy dogs
Location: Very convenient
It was an awesome stay at Phoenix I. Clean, easy access to beach, quiet and convenient to all beach places.
Recommendedby Bruce from Tennessee
Not goodPosted Oct 13, 2013 on Hotels
Be aware there is a $151 extra charge (in fine print) payable when you arrive. Elevators were broken, kitchen rug had mildew. Staff were nice, but I won't be back.
by A verified traveler from Baton Rouge
close to beachPosted Oct 12, 2013
Pros: beach front
Cons: beds, furniture, cabinets, rusty refrigerator, blinds, appearance of pool, toilet seats, tub and shower faucets
We were disappointed with the condo for many reasons as you will realize when you read what needs to be improved.
for Business Travelersby A verified traveler
Posted Sep 17, 2013 on Hotels
for Everyoneby ca from calif
Non smoking should be non-smokingPosted Sep 17, 2013
Cons: rules about smoking and rules about little toddlers in the pools that are common. especially hot tub.
Our neighbors, in a non smoking condo sat on their deck smoking continuously. it blew right into our bedroom and pocketed onour deck. On the 3rd night, we realized they weren't just casual smokers and called resort quest. we did get upgraged, moving was a pain and the location was not quite as nice for us. I hate seeing children in the hot tub, i mean toddlers, especially when there is a child pool.