Ratings based on 38 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
83% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from New Hampshire

BEAUTIFUL SPOT

Posted Mar 21, 2016
It was on the beach, had an indoor and outdoor pool and very well kept. The kids loved it!
4 out of 5
by A verified traveler

Posted Oct 7, 2015
Nice location great beach everything went great clean facilities
3 out of 5
by Traci

This traveler left a rating score only Posted Sep 22, 2015 on Hotels
5 out of 5
by A verified traveler

Posted Sep 2, 2015 on Hotels
The location was perfect and the condo exceeded expectations. We will be back!
3 out of 5
by A verified traveler from KY

Not what expedia advertises!!

Posted Jun 13, 2015
Parking is not free as stated in the RSVP , there is no indoor pool at this Phoniex. There is also lots of constructions being done around the outside pool-- which is really relaxing! Our toilet was broken when we arrived and wasn't fixed until the next day. Great view-- that's it.. I would not stay at this one again.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 12, 2015 on Hotels
1 out of 5
by Mike from Alabama

Never Again

Posted Apr 28, 2015 on Hotels
This was a nightmare of an experience. My booking confirmation stated that the reservation was for 2 BR, one BR with a King Bed and the other BR with a Full Bed and a Bunk Bed. After we towed our in-laws and their 4 children (anticipating enough beds) to the beach we realized the room was wrong and wouldn't sufficiently accommodate the entire group. After notifying Kaiser Realty of the issue they told us that we needed to contact Hotels.com. We then contacted Hotels.com and they quickly offered $100 voucher which I refused because it was not a resolution. I was simply told there was nothing they could do and blamed the realty company on the mix-up. Upon arrival the Air Conditioning didn't work and the bathroom door was locked. After placing a phone call to the realty company they told us they weren't sure if they could get someone to the room since it was after normal working hours. After a few more phone calls and couple hours the maintenance crew arrived and fixed the aging HVAC unit and unlocked the door. The entire building is an aging asset and is in dire need of repair. There are no ice machines and only one drink machine on the grounds. Our specific unit (1107) was merely an investment with no tlc and was not well kempt. I will state that the Brett/Robinson staff was friendly and courteous the entire stay.
5 out of 5
by A verified traveler from VA

Lovely!

Posted Oct 23, 2014
Wonderful stay at Pheonix 1. We stayed in a 2 bedroom/2 bathroom condo. It was perfect.
5 out of 5
by Jennifer from Montgomery, Tx

Beautiful view of the beach

Posted Mar 12, 2014
Pros: Convenience
Cons: Would rather not have building allow small pets. The people above and over had 2 yappy dogs
Location: Very convenient
It was an awesome stay at Phoenix I. Clean, easy access to beach, quiet and convenient to all beach places.
1 out of 5
by Bruce from Tennessee

Not good

Posted Oct 13, 2013 on Hotels
Be aware there is a $151 extra charge (in fine print) payable when you arrive. Elevators were broken, kitchen rug had mildew. Staff were nice, but I won't be back.