Ratings based on 6 Verified Reviews

4.0 out of 5
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by Hazel from Australia

Charming, caring hotel with friendly staff

Posted Jul 22, 2016 on Hotels
A very comfortable stay with accommodating and caring staff. We stayed in Gulmarg in July during a period of political instability that restricted movement and travel within Kashmir. The staff gladly put us up for an extra night and ensured we were well fed and cared for. Only suggestion is to upgrade bathrooms as they were a little worn out.
4 out of 5
by Kamlesh from Delhi

Great experie

Posted May 23, 2015 on Hotels
This was a wonderful experience.
5 out of 5
by A verified traveler

Posted Sep 3, 2014 on Hotels
Bukhatir and javed provided outstanding service
2 out of 5
by Mehmood from Mumbai

Not a pleasant winter experience

Posted Mar 27, 2014 on Hotels
The minimum expectation from a hotel in freezing place is a cozy room with proper heating but I was highly disappointed. The room I was offered was large suite room and was very cold from the time we arrived at about 2:30 pm. I requested for proper heating as there was single blower and I was told the central heating system will start in 15 - 20 mins which never started till about 6:00 pm. We were a family of 2 adults and 2 kids and had to limit out selves on the double bed to keep us warm through a electric blanket. Even during night the the heating was not sufficient and the extra bed did not have the electric blanket. I requested to provide either an extra electric blanket or extra blower and both request were refused. I caught cold during night and had to cancel my visit to Gandola next morning. We were not offered a welcome drink on arrival and I thought they may not have a concept for it. The next day when we were waiting for our driver I noted that some new guests were being offered welcome drinks so I told them that I was not offered a welcome drink and they served us a complementary kawa. Only one pleasant experience I can recollect is at the reception the manager offered his personal phone to make an international phone call and I sincerely appreciate his help.
5 out of 5
by nitin tandon


Posted Jun 12, 2012 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 5, 2012 on Hotels