Exterior

Reviews of Grand Lodge Crested Butte

3 out of 5
Grand Lodge Crested Butte
6 Emmons Rd, Mount Crested Butte, Crested Butte, CO

Reviews

7.8

Good

Rating 10 - Excellent. 394 out of 1007 reviews" "
Rating 8 - Good. 282 out of 1007 reviews" "
Rating 6 - Okay. 178 out of 1007 reviews" "
Rating 4 - Poor. 103 out of 1007 reviews" "
Rating 2 - Terrible. 50 out of 1007 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Chris

Traveled with family
Liked: Staff & service
Disliked: Amenities
The Grand Lodge is just ok. Parking and traffic is a mess, and the hallways are dirty and unsecured; the doors from the stairwells and parking lot are always open for just anyone to come through. The walls are paper thin, so you constantly hear everyone all around you doing even the smallest things, especially barking and yappy dogs. Our toilet kept having problems flushing and the tub didn’t drain well, and the maintenance guy who fixed it was nice. Overall, not a great stay, we will not be back.

8/10 Good

Boyd

Traveled with family
Liked: Cleanliness, amenities
Close to mountain resort and local public transportation; staff is international; food options are limited, but excellent taste
Stayed 5 nights in Mar 2024

8/10 Good

Alexis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
We stayed with our family of 5. The hotel was 4 minutes from the ski lifts with young children! You can’t ask for a better location! Pool & hot tub were both clean & not too overcrowded! Remember to pack food! You have a small kitchenette that can cook most any meals. Dining on the weekend was hard. We did not think to make reservations and there was hours wait for some places. Parking was easy and convenient. The ski valet is very nice! We would stay here again.
Stayed 2 nights in Mar 2024

8/10 Good

James

Traveled with partner
Liked: Staff & service, property conditions & facilities
Our room was nice, until we got really loud neighbors, who started talking very loud early in the morning. The lady was basically yelling at the person in the room with her. When I told the front desk, they told us to ask them to be quiet. I would not confront them. Our tv only had a couple stations because there was snow on the dish. It was never fixed the whole time we were there. I wasn’t told about the extra charges, like cleaning fee, parking etc. because I reserved with a third party, Expedia.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jonathan S

Stayed 1 night in Mar 2024

10/10 Excellent

Courtney, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
We love staying at this property! This is the second time staying but first time skiing here. It was very easy to walk to the lift from the hotel. Our kids love the hot tub and pool. The property is pet friendly which is nice although we didn’t bring the dogs this time. We will stay here again
Stayed 2 nights in Mar 2024

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

6/10 Okay

Pam

Traveled with group
Liked: Cleanliness
Stayed 5 nights in Jan 2024

4/10 Poor

Rodney

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Room had sewage smell from cleaning staff running the washers doing their job I was told
Stayed 2 nights in Feb 2024

2/10 Terrible

Armand

Traveled with partner
our flight was interrupted and we were stopped 500 miles from the hotel. we called immediately at noon to cancel but the hotel refused any refund or credit. suppose that’s their policy but thought they might have offered something?!
Stayed 1 night in Feb 2024

10/10 Excellent

kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We love the view and its dog friendly!
Stayed 1 night in Feb 2024

10/10 Excellent

courtney

Traveled with family and small children, Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, pet and kid friendly with easy access to skiing and town!
Stayed 3 nights in Feb 2024

6/10 Okay

Isaac

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There are additional 'resort charges' added to this property when booking through 3rd party platforms you should be aware of. They also do not clean your room unless you pay an additional fee. All of these hidden fees led to a less than stellar experience. The king suite was spacious, and the mini kitchen was very helpful in not always eating out during our stay. The door connecting our room to another made it so we could clearly hear the other occupants which was annoying.
Stayed 5 nights in Feb 2024

6/10 Okay

Yuriy

Stayed 3 nights in Feb 2024

4/10 Poor

Timmy

Traveled with pets, Traveled with family
Disliked: Amenities
There was no microwave in the room. When we inquired at the front desk about utilizing one, they suggested going across the street to ask the convenience store if we could use theirs. Rooms really need updates in the worst way.
Stayed 3 nights in Jan 2024

6/10 Okay

Michael, Santa Fe

Stayed 3 nights in Jan 2024

4/10 Poor

Kiki

Stayed 2 nights in Jan 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to see hot tube updated and it's nice to see restaurants/bar open wish it could be open longer other than that the place is awesome.
Stayed 3 nights in Jan 2024

2/10 Terrible

Dana

Traveled with family
Disliked: Amenities
probably the worst hotel experience. no one cared, didn’t matter the obvious insanity at the hotel . No one trying to make it right. absolutely horrid. I can give one positive comment. The ski valet guy and night security’s were really nice . otherwise our vacation was horrible thanks to this hotel. the laundry list of complaints is not even worthy of my time. 200 college students checking in.. enough said.. and no we were never called. never stay here. I felt horrible for families especially with parents with little kids
Stayed 9 nights in Jan 2024

8/10 Good

Zac

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location, nice staff, nice hot tub and pool, room was clean.... 2 lamps in room had issues, 1 didnt work and the other bitton would get stuck in on position, my daugher got hit with the shards of an icicle that fell on the pool deck from a light that hangs out close to the hot tub.. She is OK but something should be done about this liability.
Stayed 5 nights in Jan 2024

10/10 Excellent

Ginette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay at the Grand Lodge!
Stayed 6 nights in Dec 2023

6/10 Okay

Garry

Stayed 5 nights in Dec 2023

10/10 Excellent

steven

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

Jason

Traveled with partner
Liked: Cleanliness
Great location and affordable.
Stayed 6 nights in Dec 2023

10/10 Excellent

Jasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Carlos E

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service

8/10 Good

Timothy

Traveled with partner, Traveled with pets
I would say having rooms without microwaves is unacceptable, especially for those planning on extended stays. Beyond that, the restaurant could be better, as well as the hot tub. Overall could use some updating.
Stayed 4 nights in Dec 2023

4/10 Poor

Cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property itself was nice but it was filled with partying college kids. The noise level night and day was so over the top we left a day early. We were told lots of other guests were complaining as well. It was disappointing to say the least.
Stayed 4 nights in Dec 2023

10/10 Excellent

Elena

Stayed 3 nights in Dec 2023

2/10 Terrible

Brad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My Room was incredibly COLD, next to front door always open blowing in at temps 10 degrees, the door was nor sealed and was like a fam blowing the cold into the room... other rooms might not be that affected. Bus load of 400 kids at 9:30 pm in and out loud till 2 am in morning.
Stayed 5 nights in Dec 2023

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Fantastic ski get away! The hot tub was our favorite... It was the perfect temperature! The outdoor pool could have been a little warmer for the winter months.
Stayed 2 nights in Dec 2023

8/10 Good

TJ

Stayed 1 night in Dec 2023

10/10 Excellent

Jon Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very reasonable early season rate for a nice, comfortable, clean, and centrally located hotel/condo.
Stayed 1 night in Nov 2023

10/10 Excellent

Abigaile

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Lodge in the offseason, hot tub is the best around. Quiet and much beauty
Stayed 2 nights in Nov 2023

8/10 Good

Leone

Liked: Staff & service
Disliked: Amenities
Good location. Good restaurant nearby. Quiet.
Stayed 5 nights in Nov 2023

10/10 Excellent

Patricia

Stayed 1 night in Aug 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Erik

Liked: Staff & service
Disliked: Property conditions & facilities
Nice pool. Musty smell in room
Stayed 2 nights in Oct 2023

6/10 Okay

MARIA

Just ok.
Stayed 1 night in Oct 2023

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Robert at the front desk was awesome. The Internet did not work in our room and tech support was awful. Robert was amazing with accommodating the situation.
Stayed 2 nights in Oct 2023

4/10 Poor

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Cass

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Nicky

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went in October for soccer matches, so we knew the area at the resort would be quiet or closed. The bus picks you up right by the hotel and takes you to the town which is great!!! Plenty open, such a lovely place. The hotel staff were really friendly and helpful and a great lobby area to hang out in.
Stayed 2 nights in Oct 2023
Response from Front Office Manager on Nov 19, 2023
Nicky, We are so glad you chose to stay with us during your family's soccer matches and hope you come see us again next year.

10/10 Excellent

EVA

Stayed 1 night in Oct 2023

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated and everything works. Great views, comfortable, and relaxing.
Stayed 1 night in Oct 2023

8/10 Good

Barbara L

Stayed 3 nights in Oct 2023

10/10 Excellent

cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Parks

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for skiing and shopping and dining.
Stayed 1 night in Oct 2023

4/10 Poor

Trevor

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were very disappointed when we went to check into the hotel that they were adding a $29 USD report fee and a $30 USD per dog (x2) pet fee even though we paid extra for a "pet friendly" room. We are traveling on a budget and won't have booked here if we had known ahead of time about these fees. Also, the checkin staff was not very helpful. No mention of what was included in resort fees, no mention of pool / hot tub, etc.
Stayed 1 night in Oct 2023

10/10 Excellent

Cosmin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2023