Exterior

Reviews of Super 8 by Wyndham Gurnee

2 out of 5
Super 8 by Wyndham Gurnee
5520 Grand Ave, Gurnee, IL

Reviews

6.8
Rating 10 - Excellent. 214 out of 1002 reviews" "
Rating 8 - Good. 315 out of 1002 reviews" "
Rating 6 - Okay. 224 out of 1002 reviews" "
Rating 4 - Poor. 119 out of 1002 reviews" "
Rating 2 - Terrible. 130 out of 1002 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property indeed
Stayed 1 night in Mar 2024

10/10 Excellent

Alexis

Liked: Staff & service, property conditions & facilities
Hi
Stayed 1 night in Mar 2024

2/10 Terrible

amy

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t stay here. Microwave and refrigerator did not work. Sheets were dirty and had holes. Lightbulbs burnt out. Breakfast was stale cereal no bread for toast or pastries
Stayed 3 nights in Feb 2024

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a good night sleep
Stayed 1 night in Feb 2024

10/10 Excellent

Billie

6/10 Okay

Kefa

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Lorraine

Traveled with family and small children
Very nice for price

6/10 Okay

Jasmine

Traveled with partner
Liked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Kashonie

Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kashonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Safya

Stayed 3 nights in Dec 2023

4/10 Poor

Carlos

Traveled with family
Liked: Room comfort
Will not recommend
Front desk was very nice, housekeeping never cleaned our room, will not recommend this motel,
Stayed 2 nights in Dec 2023

8/10 Good

David

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Waymon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stayed 2 nights in Nov 2023

6/10 Okay

María del Carmen

Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close. To many stores and restaurants
Stayed 1 night in Oct 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Brandon

Stayed 2 nights in Oct 2023

2/10 Terrible

Malachi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0/10 would not recommend
There were stains on carpets at the entry, once you past check-in. The dining area had chairs stacked on tables, looked like lawn furniture. The room had stains on the linens, towels, and the floor. The vending machines were out of order in the basement, I was told that I would have to cross traffic to get something to drink. There is more, but it was exhausting and not worth the money. The pictures do not match the actual building.
Stayed 1 night in Oct 2023

2/10 Terrible

Osvaldo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Terrible place poor maintenance not up to standards
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The hotel was extremely clean and we'll kept the staff is very friendly I've already recommended to freinds and family will continue to do so if you pick this hotel you Will be happy with your desicion
Stayed 2 nights in Oct 2023
Response from Super8, gurnee on Oct 6, 2023
It's great to hear that you had a positive experience at the hotel and found it to be clean and well-maintained. Friendly staff and recommendations from satisfied guests are certainly important factors when choosing accommodations. Your positive feedback will likely be helpful to others considering staying at the same hotel. Thank you for sharing your thoughts!

4/10 Poor

Kelly

Stayed 1 night in Oct 2023

6/10 Okay

Brandi

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Surprised not in a good way
We have stayed in this Hotel before so it was shocking seeing strains on the floor and very dirty furniture other than the beds. A shopping bag keeping the shower from leaking and cigarette burns in the bathtub. The tv was suck on SAP the hairdyer and ironing noard were just laying down and not in working order. I hope this was a one bad room experience because we come to the area often It is still close to 6 Flags and the staff are so helpful and friendly.
Shopping bag to stop leaks
Cigarette burnsbin tub
Non working hairdryer
Where the iron is suppose to go
Stayed 1 night in Sep 2023
Response from Super8, gurnee on Oct 6, 2023
It sounds like you had a disappointing experience during your stay at the hotel. Dirty furniture, strains on the floor, a shower with a shopping bag to prevent leaking, cigarette burns in the bathtub, and various other issues can certainly make for an unpleasant stay. It's good to hear that the staff was helpful and friendly, but it's essential for the hotel management to address these cleanliness and maintenance concerns promptly to provide a better experience for their guests.If you plan to stay in the area again, you might want to consider reaching out to the hotel management before your next visit to ensure that these issues have been addressed, and your stay can be more comfortable and enjoyable. Your feedback can also be valuable to them in improving the quality of their rooms and services.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Super8, gurnee on Oct 6, 2023
Thank you, your feedback is very valuable for us.

2/10 Terrible

Michael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Refund demanded
There was poop in the toilet upon arrival. The towels were dirty. The air conditioner did not work. And the television wouldn't hold a signal. The refrigerator smelled awful and the Continental breakfast was cereal. With no milk provided. And constant loud noise outside of room. Did slamming all night. And the pool was not open as advertised. I would hope for at least a half refund or I will bring my business to Expedia. This is the first time I've had a problem with hotels .Com so I'm hoping this can be resolved
Stayed 2 nights in Aug 2023

6/10 Okay

Eric, Eau Claire

Traveled with family
Liked: Cleanliness
Stayed here while visiting Six Flags. Very close to the park and Gurnee Mills Mall. Facility was quiet. But it is a bit dated. Everything was clean, but rooms showed age. Decent pool. Lots of eating options near by. Nothing fancy, but a decent night's sleep. Close to I-94.
Stayed 2 nights in Sep 2023

4/10 Poor

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
VERY DISAPPOINTED
Signs of water damage on bathroom door and mold smell in room. Also found hair in bathtub. Breakfast was almost nonexistent. Had energy bars, oatmeal and 2 choices of cold cereal. Also some yogurt, but NO fruit, waffles or anything hot.
Stayed 1 night in Aug 2023

6/10 Okay

Atie Zekrea

Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Lynn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was super noisy kids running around everywhere, people playing loud music, people outside smoking weed, prostitute looking people sitting outside the hotel, the room was tiny and dirty looking, the bathroom was dirty and old looking, the front desk guy barley talked English, could hardly understand him. Just an all around bad experience, hopefully theres no bed bugs in this grimey hotel oh and no breakfast was made that was suppose to be included. Do not recommend this place
Stayed 1 night in Aug 2023

2/10 Terrible

Nichole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't expect a Super 8 to be that nice, but I do expect it to be clean. This place does not need to be on hotels.com. It was so dirty and smelled like smoke. We just needed a place to sleep for a few hours before an early flight and we was disturbed by loud music and a party in the parking lot from 1am until we finally left at 4am. Very disappointed in this one!
Stayed 1 night in Aug 2023

10/10 Excellent

Mantoya

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and room.
Stayed 2 nights in Aug 2023

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Visible near bath tub and smells of mildew and cigarette smoke. Damaged furniture and nonexistent landscaping
Stayed 1 night in Aug 2023

2/10 Terrible

James

Stayed 1 night in Jul 2023

6/10 Okay

Tiffany

Stayed 1 night in Jul 2023

10/10 Excellent

sharon

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay !
Stayed 1 night in Jun 2023

2/10 Terrible

Steve

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very dirty room with stains on carpet and chairs. Smell of pot/marijana in the halls, very noisy hallway. Terrible breakfast with misleading photos. Granola bar is not a breakfast.
Stayed 2 nights in Jun 2023

2/10 Terrible

Brianna

Stayed 1 night in Jun 2023

8/10 Good

alan d

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Poor breakfast
Stayed 2 nights in Jun 2023

4/10 Poor

zandra

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

rosemary

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not ever stay here again !
If they say you get what you pay for ; I'm going to be needing half my money back . Wish I had known that alot of employees from Great America stay at the hotel. The hotel was loud to say the least , the smell of weed & vomit in the hall was overwhelming . I got about 3hrs of sleep due to the noise & and just not feeling safe . The breakfast was a joke , we just had coffee. The place is run down ,blankets were paper thin & being on thw first floor one would hope th curtains completely closed.We could see into the parking lot with the 3 inh gap you could see us,used my hair claw to hold it closed . Sounded like tap dancing elephants on above us til 2a.m. Large red stain on the carpet .
Stayed 1 night in Jun 2023

2/10 Terrible

Kelly

Traveled with family
Disliked: Cleanliness, staff & service
Was very disappointed, it said feee breakfast and there was no food left, I asked if they were gonna out more out and they said no. When you look for a place with free breakfast I would not recommend this place!
Stayed 1 night in May 2023

2/10 Terrible

Faye

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Carpet filthy - druggies in parking lot - fan in bathroom extremely loud/did not work - hair dryer broken - ceiling fan would only stay on for set amount of time - lamp (floor) broken - bedside lamp also broken. Not a good experience. I have relatives in area and will never stay there on my return visits.
Stayed 3 nights in May 2023

4/10 Poor

Colleen

Traveled with family
Disliked: Cleanliness
My stay well for non smoking it stunk like cigerettes n weed Bed was comfy but lights flicker on the lamps so i didnt use those It was quiet but stunk . I didnt eat free breakfast cause it wasnt like other hotels ive been to . It was the worse hotel ive been to but family trip was good minus the hotel. I know in future to go to a different hotel.
Stayed 3 nights in May 2023

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom fan, light, hairdryer - all not working. Unable to communicate with staff as they did not understand english.
Stayed 1 night in May 2023

6/10 Okay

Joseph

Stayed 1 night in Apr 2023

6/10 Okay

Freddie W

Traveled with partner
Disliked: Property conditions & facilities
I liked the location and jetted tub. I noticed mold in the ceiling. I pray the resolve
Stayed 2 nights in Apr 2023