Ratings based on 65 Verified Reviews

3.1 out of 5
60% of guests recommend
3.7 Room cleanliness
3.4 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
Comment from Hotel Management
Nov 13, 2016 by General Manager, Hotel Management
Dear Guest, Greetings of the day !!!! Thank you very much for sparing your precious time to share your experience by review.We are delighted to learn that you found our product and services to your satisfaction. Please accept my sincere apology for any inconvenience endured to you during your visit at Skycity Hotel Gurgaon. We certainly took your feedback in a positive way and shared with the concern departments and assure you that what you have experienced is not typical of Skycity Hotel Today Gurgaon standard. Nothing is more important than regaining the trust and all of us here sincerely hope that you will continue to patronize us. Once again I sincerely regret the inconvenience caused. Regards, Veena Koul
5 out of 5
by Donald from Watford

Best medium price hotel near Delhi Airport

Posted Feb 24, 2016 on Hotels
I have used this hotel many times as a stopover. The staff are always friendly and helpful. It is easy for taxi drivers to find because it is near the Delhi-Jaipur road. It is a nice hotel and good value for money. Its speciality is hosting Japanese visitors and has good food.
Comment from Hotel Management
Jul 23, 2016 by KAVITA SINGH, Hotel Management
Dear Guest, Greetings of the day !!!! We would like to thank you for the choosing to stay with us at The Skycity Hotel, Gurgaon and for showering such compliments upon us on Expedia. We are glad that you have appreciated our friendly & attentive staff, efficient services, tasteful interiors and our convenient location. We extend an invitation for you to return soon and give us an opportunity to serve you to the best of our abilities and to your utmost satisfaction. Regards, Veena Koul
1 out of 5
by A verified traveler

Don't waste your money

Posted Nov 20, 2015 on Hotels
Very disappointing. Staff were unfriendly and unhelpful. Room was dark and too crowded, surfaces weren't clean, phone by the bed didn't work, there was a power point for the lamp right behind the pillows. Toilet seat had stains on it. Air con didn't work. Staff wouldn't help to call us a local taxi. Not worth the price per night.
Comment from Hotel Management
Dec 5, 2015 by KAVITA SINGH, Hotel Management
Dear Guest, Greetings from Best Western Skycity..!!!!!!! Thank You Very Much . Hope To Serve With Best Hospitality Services In Near Future. Look forward to welcoming you back again. Regards,
4 out of 5
by John from Sydney

Business Hotel?

Posted Jul 20, 2015 on Hotels
OK Hotel. Room staff good. Hotel cars over-priced and non English speaking drivers made navigating to business meetings a nightmare. Wi Fi really poor but the cable was good.
Comment from Hotel Management
Feb 6, 2016 by KAVITA SINGH, Hotel Management
Dear Guest, Greetings from Best Western Skycity..!!!!!!! Thank You Very Much . Hope To Serve With Best Hospitality Services In Near Future. Look forward to welcoming you back again. Regards,
5 out of 5
by Donald from UK

Skycity hotel and staff

Posted Feb 26, 2015 on Hotels
excellent service
Comment from Hotel Management
May 16, 2015 by KAVITA SINGH, Hotel Management
Dear Guest, Namaskar, Greeting from Best Western Skycity, Gurgaon’!! First & foremost we would like to thank you for your continued patronage with us at Best Western Skycity, Sector-15, Gurgaon’ and also for sharing a complimentary review about us on Trip Advisor. Our fabulous guest experience, our smooth check in/out operation, our high standards of cleanliness and maintenance, our delicious food, impeccable service and the great value for money that we offer have been a continual source of appreciation and your compliments reinforce our faith in the same. Such generous compliments from our guests go a long way to encourage and to motivate us to work harder to achieve the ultimate goal of excellence. It would be an honor to welcome you back again here so that we may be able to serve you yet again. We hope that you experience the city and the hotel and their all aspects and build some memories that you may take back home and treasure forever. Best Regards, Kavita Singh
2 out of 5
by Vikram singh from jodhpur

Not bad

Posted Nov 27, 2014 on Hotels
its just fine
Comment from Hotel Management
May 16, 2015 by KAVITA SINGH, Hotel Management
Dear Guest, Thank you for sharing your valued feedback. Please accept my sincere apology for the inconvenience you had to face while during your stay. It is our constant endeavor to extend services of the highest standards but we apologize for having fallen short of it on this above mention issues. Guest feedback is extremely useful as it helps us to continually improve the quality of our customer service. On behalf of the entire team of Best Western Skycity ,SEC-15,We are trying to work on the situation you have commented upon and will ensure that speedy recovery happens on the same. Please accept my personal invitation to come back and experience our hotel.
4 out of 5
by Aldwin from Winnipeg, Canada

Good hotel, need better food for internationals

Posted Nov 21, 2014 on Hotels
We had an enjoyable and comfortable stay. I would like to suggest that you add one more meat dish to your buffet, possible rost beef or shrimp
Comment from Hotel Management
May 16, 2015 by KAVITA SINGH, Hotel Management
Dear Guest, Thank you for sharing your valued feedback. Please accept my sincere apology for the inconvenience you had to face while during your stay. It is our constant endeavor to extend services of the highest standards but we apologize for having fallen short of it on this above mention issues. Guest feedback is extremely useful as it helps us to continually improve the quality of our customer service. On behalf of the entire team of Best Western Skycity ,SEC-15,We are trying to work on the situation you have commented upon and will ensure that speedy recovery happens on the same. Please accept my personal invitation to come back and experience our hotel.
3 out of 5
by Anish from Singapore

2N3D Stay

Posted Nov 8, 2014 on Hotels
Mosquitos in room made our life miserable. Toilet lock malfunction to fused bulbs to jammed main door central lock. Though service and food was good.
Comment from Hotel Management
May 16, 2015 by KAVITA SINGH, Hotel Management
Dear Guest, Thank you for sharing your valued feedback. Please accept my sincere apology for the inconvenience you had to face while during your stay. It is our constant endeavor to extend services of the highest standards but we apologize for having fallen short of it on this above mention issues. Guest feedback is extremely useful as it helps us to continually improve the quality of our customer service. On behalf of the entire team of Best Western Skycity ,SEC-15,We are trying to work on the situation you have commented upon and will ensure that speedy recovery happens on the same. Please accept my personal invitation to come back and experience our hotel.
3 out of 5
by A verified traveler

Average looking hotel

Posted Nov 3, 2014
Room was clean n neat. However there was a stuffy smell probably due to the old carpeting. Bathroom shower door couldn't be closed completely leading flooding of bathroom floor. Breakfast selection was wide although the taste cld be improved. My kids hardly ate anything.
Comment from Hotel Management
Mar 12, 2015 by KAVITA SINGH, Hotel Management
Dear Guest, Thank you for sharing your valued feedback. Please accept my sincere apology for the inconvenience you had to face while during your stay. It is our constant endeavor to extend services of the highest standards but we apologize for having fallen short of it on this above mention issues. Guest feedback is extremely useful as it helps us to continually improve the quality of our customer service. On behalf of the entire team of Best Western Skycity ,SEC-15,We are trying to work on the situation you have commented upon and will ensure that speedy recovery happens on the same. Please accept my personal invitation to come back and experience our hotel.
5 out of 5
by Moni from Israel

Good value for my money

Posted Sep 4, 2014 on Hotels
Stuff was very good, a lady by the name of Mhata (not sure) ?? went out of her way to assist,I rented a hotel car, price was definitely market price and not skyrocketing expensive hotel price. Breakfast reasonable. There was a water leakage in the bath, i forgot to report. Overall good value, it is my 2nd stay here.
Comment from Hotel Management
May 16, 2015 by KAVITA SINGH, Hotel Management
Dear Guest, Namaskar, Greeting from Best Western Skycity, Gurgaon’!! First & foremost we would like to thank you for your continued patronage with us at Best Western Skycity, Sector-15, Gurgaon’ and also for sharing a complimentary review about us on Trip Advisor. Our fabulous guest experience, our smooth check in/out operation, our high standards of cleanliness and maintenance, our delicious food, impeccable service and the great value for money that we offer have been a continual source of appreciation and your compliments reinforce our faith in the same. Such generous compliments from our guests go a long way to encourage and to motivate us to work harder to achieve the ultimate goal of excellence. It would be an honor to welcome you back again here so that we may be able to serve you yet again. We hope that you experience the city and the hotel and their all aspects and build some memories that you may take back home and treasure forever.