Ratings based on 4 Verified Reviews
4.2 Room cleanliness
3.5 Service & staff
3.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by Shawn D from Santa Clara, CA
HOTEL BUS LATE TO AIRPORT WE MISSED OUR FLIGHT!Posted Sep 4, 2014 on Hotels
AND THEY WOULD NOT SO MUCH AS CREDIT US FOR ONE NIGHT'S STAY. The Aramark (who manage the lodge) bus service drug their feet getting (slow to leave, many stops) to the airport and we were denied boarding on the last (only?) flight of the day by Alaska Airlines who repeatedly said they told the lodge to get the bus their on time. As a result we spent $420 for a puddle jumper to Junuea. The hotel gen manager "Jeff" would not so much as offer us a credit for our hotel stay. Every time I called (6 times) he kept saying he was seeking credit from Alaska Airlines before he could credit us, where it was clearly the hotel's fault for not getting us to the airport on time. VERY DISAPPOINTED WITH THEIR MANAGEMENT!
for Everyoneby Darius from Michigan
comfortable hotelPosted Aug 8, 2013
Pros: Great location, good food
Cons: better house keeping supply monitoring
Location: The 8 hour boat tour into Glacier Bay is the best part. Boat dock is walking distance from the hotel.
Very close to the beach. Beautiful surroundings. comfortable interiors. Did not have any soap in our room. When called the front desk " I think we ran out" was the response.
by A verified traveler from Whitewater, WI
Great SettingPosted Jul 23, 2010 on Hotels
The location can not be beat. They need to improve their internet connection. Everyone sits in the lobby and tries to get on all at once. Connection drops on a regular basis. If you need a stable connection you may need to look elsewhere.
by A verified traveler from Schweiz
Geeignet für ruhige u. erholsme TagePosted Aug 18, 2009
Sehr guter Service und deren Mahlzeiten