Ratings based on 716 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA, USA

Nice hotel for families and business people.

Posted Aug 23, 2017
I was staying with my family for almost 2 weeks in this hotel. We had a nice family suite with a big balcony on the 6th floor, It was always clean. The Wi-Fi is free, but we had to pay for breakfasts and parking. It's OK for us, we were prepared to pay. The breakfast is 13 EU per person daily and the parking 15 EU daily. The location was perfect for us, and I liked the view from our balcony. It was near the railway station, and, we may go to have some snack there. There are a lot of cafes and restaurants around, and we also may go to the big shopping mall nearby (it is two stops away by metro). The environment was a little bit shocking for us ( there are a lot of homeless and black people), but there was no trouble. I would recommend the hotel to my friends and I'd like to stay here next time. Thank you! :-)
Comment from Hotel Management
Aug 28, 2017 by Katina Giamali, Hotel Management
Dear Lena. Thank you for the nice and detailed assessment. We would also be delighted to welcome you on your next visit to Frankfurt. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Melk Austria

Excellent hotel but in a tough area near the train

Posted Aug 23, 2017
Excellent but in a tough area near the train station.
Comment from Hotel Management
Aug 28, 2017 by Katina Giamali, Hotel Management
Dear Mr Michael. Thanks for the review. We would also be delighted to welcome you on your next visit to Frankfurt
5 out of 5
by A verified traveler

Posted May 26, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017 by Marscheider, Hotel Management
Vielen Dank für Ihre Bewertung.
5 out of 5
by Kesavan

Posted Apr 18, 2017 on Hotels
Comment from Hotel Management
Apr 25, 2017 by Marscheider, Hotel Management
Sehr geehrter Herr Kesavan, vielen Dank für Ihre Bewertung. Wir freuen uns auf Ihre nächsten Besuch. Mit freundlichen Grüßen Andrea Marscheider
5 out of 5
by Kesavan

Posted Apr 12, 2017 on Hotels
Comment from Hotel Management
Apr 18, 2017 by Marscheider, Hotel Management
Vielen Dank für Ihre Bewertung
5 out of 5
by David

Great value...good service

Posted Mar 1, 2017 on Hotels
The hotel was very clean and the staff helpful and friendly. Our flight arrived in the morning and much to our surprise when we arrived, we were allowed to check in early which was a huge plus for us. Any request for towels, pillows etc was quickly fulfilled. We were very happy with our stay and the added bonus was it was very affordable.
Comment from Hotel Management
Mar 3, 2017 by Marscheider, Hotel Management
Dear David, thanks for taking the time for rating us. We are looking forward to welcome you again. Kind regards Andrea Marscheider
1 out of 5
by A verified traveler from CASABLANCA, Morocco

soooo bad

Posted Feb 13, 2017
ITS REALLY soooo BAD CLEANING , BAD SERIVCE .... ITS NOT GOOD AT ALL
Comment from Hotel Management
Feb 15, 2017 by Andrea Marscheider, Hotel Management
Dear Mohannad, thanks for your Feedback. I want to apologize for the bad service in your room. I can´t understand whats happening. The cleanliness of our rooms is very important to us and actually one of our quality features. I would be very happy if you give us a second chance to convince you of our excellent service. Kind regards
5 out of 5
by daryl

A good night's rest.

Posted Feb 7, 2017 on Hotels
I had a great time. The staff was helpful. The neighborhood was not the greatest. There was a lot to do.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Dear Daryl, thanks for your rating. We are looking forward to welcome you again. Kind regards Andrea Marscheider
4 out of 5
by Michael

Posted Jan 4, 2017 on Hotels
Nice hotel, area is ok. There is one odd "shop" on the street which seems to have something to do with police or social work as it attracted what looked like homeless/junkies, however they are no problem, only interested in going in and the staff are on the door, everyone is behaved. Other than that its a perfect location, very close to the train station. Staff are friendly and helpful. The room was great, very large, large beds, large tv. The only downsides are the very very hard beds and the lack of a kettle for tea/coffee making in the room (you can get hot water at the front desk). This took us back a bit, its taken for granted you will have tea making facilities in the room in Ireland, the UK and any other country I've been in (even china).
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear Michael, thanks for your detailed feedback, I will discuss the problem with the kettle with our General Manager but in Germany it is not so established because we are not a tea drinking nation. We are looking forward to welcome you again. Kind regards Andrea Marscheider
5 out of 5
by John

Clean, comfortable and convenient

Posted Jan 3, 2017 on Hotels
The immediate area around the hotel is "not so good," but the hotel itself and its staff are excellent. The staff also goes the extra mile to ensure guests are safe. The hotel is a bargain and only about four blocks from the main train station. We spent a week here and were quite happy with the clean, comfortable rooms and convenient location.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear John, many thanks for your evaluation. We are looking forward to welcome you again. Kind regards Andrea Marscheider